We are looking for charming and engaging individuals with a passion for service excellence to join our team as a Night Auditor.

As a Night Auditor you will:

• Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

Successful Night Auditors have:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous.

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform!

About us:

Situated on iconic Princes Street, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location in the heart of Scotland's vibrant capital. Just a 4-minute walk from Edinburgh Waverley station and a 30-minute drive from the airport, our hotel offers easy access to must-see landmarks such as Edinburgh Castle and the Royal Mile.

Mount Royal Hotel by the Unlimited Collection is managed by The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.

We are looking for charming and engaging individuals with a passion for service excellence to join our team as a Night Auditor.

As a Night Auditor you will:

• Offer a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
• Manage night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
• Take initiative in accommodating the customers’ needs in a resourceful manner
• Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
• Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

Successful Night Auditors have:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous.

In return, we offer:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform!

About us:

Situated on iconic Princes Street, the Mount Royal Hotel Edinburgh by The Unlimited Collection boasts an unbeatable location in the heart of Scotland's vibrant capital. Just a 4-minute walk from Edinburgh Waverley station and a 30-minute drive from the airport, our hotel offers easy access to must-see landmarks such as Edinburgh Castle and the Royal Mile.

Mount Royal Hotel by the Unlimited Collection is managed by The Ascott Limited, a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans over 165,000 units in 220 cities across more than 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.