Night Auditor at Mount Royal Hotel Edinburgh

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Night Auditor

Mount Royal Hotel Edinburgh

Night Auditor

Mount Royal Hotel Edinburgh

Full Time

£12 / Hour

Night Auditor

Mount Royal Hotel Edinburgh

Full Time

£12 / Hour

Skills

Fluent in English

Description

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

A Night Auditor will be responsible for:

Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Take initiative in accommodating the customers’ needs in a resourceful manner
Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

To be successful in the role of Night Auditor, we require:

Excellent guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
The ability to communicate and organize yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous

Working with us provides the following benefits to you:

Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello. Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

Mount Royal Hotel Edinburgh by the Unlimited Collection is seeking a charming and engaging Night Auditor with a passion for service excellence.

You will report to the Assistant Front Office Manager, supporting/working towards providing our guests with memorable experiences of the city.

A Night Auditor will be responsible for:

Offering a warm welcome and departure experience to our guests, managing expectations by constantly seeking opportunities to personalise their needs, travel purposes, plans, etc
Managing night operations by checking arrivals and departures reservations, missing bookings, payments, and any rate discrepancies
Take initiative in accommodating the customers’ needs in a resourceful manner
Be pro-active in the learning and development of administrative tasks, procedures, processes and standards and ensure correct practice
Ensure that End of Day reports and night auditing sheets are completed to the required standard and take responsibility in providing full handovers to all relevant parties/shifts

To be successful in the role of Night Auditor, we require:

Excellent guest engagement skills
An ability to bring the guest experience to life throughout the hotel
Willingness to learn and work with IT systems quickly
The ability to communicate and organize yourself in line with different guest expectations
A good command of English is essential, a second language is advantageous

Working with us provides the following benefits to you:

Genuine career opportunities within our business
Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
Staff incentives when you and the team perform

About Us

The Unlimited Collection is a brand of The Ascott Limited.

Jupiter Hotels Holdings Limited

Trading as: Mount Royal Hotel Edinburgh by the Unlimited Collection managed by The Ascott Limited

Night Auditor

Skills

Fluent in English

expired job post

Princes Street, Edinburgh, Scotland, EH2 2DG, United Kingdom

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