SUMMARY

The Restaurant Systems Manager will be our master of Back Office and restaurant technology systems. As RSM, you will work with a and fast growing restaurant company to develop and mature our restaurant systems, including Back Office standards and configuration, third-party integrations and reporting, efficiencies and improvements in technology, and partnering with operations, finance, accounting, and marketing teams to drive effective restaurant initiatives. The RSM is a leader in technology and is comfortable rolling up their sleeves to execute, learn, educate, inspire, and succeed.

ESSENTIAL DUTIES

• Follow priorities the VP of IT sets to drive solutions to on-time and on-budget completion.
• Interface with IT, Marketing, Operations, and other teams to understand, document, and plan projects using detailed functionality, timing, and impact requirements.
• Manage changes by coordinating and executing effective communications across the organization and your team, understanding and scheduling multiple simultaneous initiatives, and managing (avoid/address/track) risk within your team.
• Manage third-party vendors as needed.
• Serve as the technical, Subject Matter Expert for all restaurant systems.
• Track and report issues while managing restaurant, leadership, and other stakeholders.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level and manage the change portfolio.
• Hands-on implementation and support of restaurant technologies.
• Other responsibilities in the restaurant IT area may be assigned.

WHO YOU ARE

You have 5+ years of experience driving restaurant technology system configuration, implementation, management, and support. Thriving in an entrepreneurial setting, you love working in a fast-paced, rapidly changing, collaborative organization. You will be a focused and driven individual contributor able to plan, execute, and complete, projects on-time and on-budget. You will also like working with others to develop new processes and simplify existing processes, as well as training teammates and other teams on restaurant technology. You love talking to Back Office Systems, POS screens, printers, and CEOs alike and sharing your knowledge of restaurant systems. As a self-starter and independent thinker, you have strong technical analysis skills and are driven, growth-oriented, and have a strong desire to improve yourself and the organization.

SKILLS/QUALIFICATIONS

• 5+ years of experience with Back office & POS systems (Toast preferred) in a multi-unit hospitality restaurant/retail environment, including APIs, configuration management, menu management, rollouts, upgrades, and changes.
• Successful track record working with restaurant technology, with proven ability to improve existing systems and implement new systems.
• Strong attention to detail, highly organized, and able to thrive in a dynamic business environment.
• Ability to prioritize and manage multiple projects, often with competing resources and timelines.
• Mentoring and developing a team and across functions to keep up with changing technologies and building their skills over time to meet the changing needs of the company.
• Experience integrating and supporting third-party hospitality, inventory, labor and reporting systems.
• Experience leading projects in a distributed multi-unit restaurant hospitality/retail environment.
• Experience with low voltage cabling, networking, security, and system troubleshooting is a plus but not required.
• Advanced written and verbal communication skills including the ability to train users, communicate to all levels in an organization, and write technical documentation.
• Forward-looking, creative, root cause identification and problem-solving instincts.
• Advanced business acumen and good decision-making skills in a fast-paced environment.
• Track and facilitate the long-term problem management and resolution of escalated customer issues as well as daily issues of a complex scope that impact the team and overall business objectives.
• Lead weekly and monthly support vendor performance reviews to ensure vendors are meeting and/or exceeding established SLAs. Serve as their escalation point to address issues about technologies or the service delivery of other vendors.

SUMMARY

The Restaurant Systems Manager will be our master of Back Office and restaurant technology systems. As RSM, you will work with a and fast growing restaurant company to develop and mature our restaurant systems, including Back Office standards and configuration, third-party integrations and reporting, efficiencies and improvements in technology, and partnering with operations, finance, accounting, and marketing teams to drive effective restaurant initiatives. The RSM is a leader in technology and is comfortable rolling up their sleeves to execute, learn, educate, inspire, and succeed.

ESSENTIAL DUTIES

• Follow priorities the VP of IT sets to drive solutions to on-time and on-budget completion.
• Interface with IT, Marketing, Operations, and other teams to understand, document, and plan projects using detailed functionality, timing, and impact requirements.
• Manage changes by coordinating and executing effective communications across the organization and your team, understanding and scheduling multiple simultaneous initiatives, and managing (avoid/address/track) risk within your team.
• Manage third-party vendors as needed.
• Serve as the technical, Subject Matter Expert for all restaurant systems.
• Track and report issues while managing restaurant, leadership, and other stakeholders.
• Define and measure success metrics and monitor change progress.
• Support change management at the organizational level and manage the change portfolio.
• Hands-on implementation and support of restaurant technologies.
• Other responsibilities in the restaurant IT area may be assigned.

WHO YOU ARE

You have 5+ years of experience driving restaurant technology system configuration, implementation, management, and support. Thriving in an entrepreneurial setting, you love working in a fast-paced, rapidly changing, collaborative organization. You will be a focused and driven individual contributor able to plan, execute, and complete, projects on-time and on-budget. You will also like working with others to develop new processes and simplify existing processes, as well as training teammates and other teams on restaurant technology. You love talking to Back Office Systems, POS screens, printers, and CEOs alike and sharing your knowledge of restaurant systems. As a self-starter and independent thinker, you have strong technical analysis skills and are driven, growth-oriented, and have a strong desire to improve yourself and the organization.

SKILLS/QUALIFICATIONS

• 5+ years of experience with Back office & POS systems (Toast preferred) in a multi-unit hospitality restaurant/retail environment, including APIs, configuration management, menu management, rollouts, upgrades, and changes.
• Successful track record working with restaurant technology, with proven ability to improve existing systems and implement new systems.
• Strong attention to detail, highly organized, and able to thrive in a dynamic business environment.
• Ability to prioritize and manage multiple projects, often with competing resources and timelines.
• Mentoring and developing a team and across functions to keep up with changing technologies and building their skills over time to meet the changing needs of the company.
• Experience integrating and supporting third-party hospitality, inventory, labor and reporting systems.
• Experience leading projects in a distributed multi-unit restaurant hospitality/retail environment.
• Experience with low voltage cabling, networking, security, and system troubleshooting is a plus but not required.
• Advanced written and verbal communication skills including the ability to train users, communicate to all levels in an organization, and write technical documentation.
• Forward-looking, creative, root cause identification and problem-solving instincts.
• Advanced business acumen and good decision-making skills in a fast-paced environment.
• Track and facilitate the long-term problem management and resolution of escalated customer issues as well as daily issues of a complex scope that impact the team and overall business objectives.
• Lead weekly and monthly support vendor performance reviews to ensure vendors are meeting and/or exceeding established SLAs. Serve as their escalation point to address issues about technologies or the service delivery of other vendors.