The Person
With a genuine passion for crating joyful moments through customer service, you’ll be eager to contribute to an electrifying and fun-filled environment. By joining us, you’ll make every guest's visit extraordinary!

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role                                                                                                                                                                                                                                                            As a Seasonal Team Member, you'll be at the heart of the excitement, ensuring our guests have a visit they'll cherish forever. This vibrant and dynamic role is perfect for those looking to immerse themselves in a lively work environment during the peak season.

Responsibilities include

• Engaging with visitors in a friendly and welcoming manner, providing information about the attraction, answering inquiries, and ensuring a positive guest experience in all areas- ticket desk, gift shop and cafe
• Participation in special events or activities organised for the summer period, offering support, and ensuring smooth operations 
• Greeting customers warmly providing exceptional customer service and being comfortable speaking in front of group of guests
• Operating the ticketing system accurately and efficiently. Understanding the products we sell as well as timings
• Keeping to a tight time scale with many visitors and being calm under pressure
• Effectively managing the queue and keeping guests happy
• Providing information about all events, packages and facilities as well as guiding them on their visit
• Handle transactions accurately and efficiently, processing sales for market purchases and cashing up at the end of the day efficiently
• Maintain high standards of cleanliness and presentation across the attraction, café seating area, and service counters
• Prepare and serve food and beverages in line with health and safety regulations
•  Promote products, special offers, and seasonal items to enhance customer engagement and sales  

Required Skills & Experience 

• Previous customer service experience preferred 
• Strong communication and interpersonal skills 
• Ability to work in a fast-paced environment and multitask effectively 
• Cash handling experience or willingness to learn 
• Enthusiastic, reliable, and able to work collaboratively as part of team
• Ability to work during the summer period, including weekends and evenings 

The Benefits                                                                                                                                                                   

• 28 Days holiday
  
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group

Working schedule

• Day / Evening shifts, Flexible, including weekends and holidays
• Seasonal with the option to extend

Luxury | History | Cornwall

Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building’s and Cornwall’s outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else.  A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.

The Person
With a genuine passion for crating joyful moments through customer service, you’ll be eager to contribute to an electrifying and fun-filled environment. By joining us, you’ll make every guest's visit extraordinary!

As part of the team, you’ll embody the spirit of the Tudor Hotels Collection — where Perfection is not a goal, but our everyday standard. We take Pride in our contribution, showing up as professionals, as leaders, and as a team that delivers extraordinary results together. And above all, we are committed to Making every visitor a VIP—offering exceptional, personalised service that makes every guest feel truly valued.

The Role                                                                                                                                                                                                                                                            As a Seasonal Team Member, you'll be at the heart of the excitement, ensuring our guests have a visit they'll cherish forever. This vibrant and dynamic role is perfect for those looking to immerse themselves in a lively work environment during the peak season.

Responsibilities include

• Engaging with visitors in a friendly and welcoming manner, providing information about the attraction, answering inquiries, and ensuring a positive guest experience in all areas- ticket desk, gift shop and cafe
• Participation in special events or activities organised for the summer period, offering support, and ensuring smooth operations 
• Greeting customers warmly providing exceptional customer service and being comfortable speaking in front of group of guests
• Operating the ticketing system accurately and efficiently. Understanding the products we sell as well as timings
• Keeping to a tight time scale with many visitors and being calm under pressure
• Effectively managing the queue and keeping guests happy
• Providing information about all events, packages and facilities as well as guiding them on their visit
• Handle transactions accurately and efficiently, processing sales for market purchases and cashing up at the end of the day efficiently
• Maintain high standards of cleanliness and presentation across the attraction, café seating area, and service counters
• Prepare and serve food and beverages in line with health and safety regulations
•  Promote products, special offers, and seasonal items to enhance customer engagement and sales  

Required Skills & Experience 

• Previous customer service experience preferred 
• Strong communication and interpersonal skills 
• Ability to work in a fast-paced environment and multitask effectively 
• Cash handling experience or willingness to learn 
• Enthusiastic, reliable, and able to work collaboratively as part of team
• Ability to work during the summer period, including weekends and evenings 

The Benefits                                                                                                                                                                   

• 28 Days holiday
  
• Extra days holiday for your birthday
• Free meals on shift
• Free Gym access on-site
• Employee Assistance Programme
• Exclusive Employee discounts on accommodation, attractions & dining across the THC Group

Working schedule

• Day / Evening shifts, Flexible, including weekends and holidays
• Seasonal with the option to extend

Luxury | History | Cornwall

Bodmin Jail is a Victorian prison which has held thousands of prisoners in its time and closed in 1923. The building has recently gone through an extensive refurbishment and now offers a unique experience in a grade II listed building, incorporating state of the art technology, which showcases the building’s and Cornwall’s outstanding heritage, and a luxurious boutique hotel and varied F&B options. Bodmin Jail is historically rich, engaging and like nowhere else. Our team is small, dedicated and passionate about history and customer experience above all else.  A progressive employer, we welcome initiative, reliability and a strong teamwork across the organisation.