Maintenance Coordinator

A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. Our talented team sources coffee ethically, from sustainable farms around the world, and then roasts it every day in Bermondsey, south London. From there, it's packed and sent to our cafés, to supermarkets or to our customers directly.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

Join our dynamic Coffee Maintenance team, where you'll play a pivotal role in both our In-House and Wholesale operations. As the Maintenance Coordinator, your primary responsibility will be planning the coffee maintenance callouts. This entails supporting our dedicated team of coffee technicians by coordinating machine part deliveries, handling maintenance job invoicing, Quoting and overseeing logistical orders. Conducting routine stock checks. Autonomy will be key as you ensure the smooth delivery of our coffee maintenance services.

The role will be based at our Roastery in Bermondsey, where you will be working alongside our Roastery team of around 30 people. 

Role responsibilities.

• Manage job booking system for scheduling and organising job call outs for a small team of coffee technicians.

• Maintain strong communication with internal and external (including international) accounts to ensure excellent service delivery.

• Utilise Xero and Service M8 to generate invoices for suppliers.

• Handle all purchase orders and procure coffee machine parts.

• Conduct regular stock counts and provide reports to the Finance team.

• Maintain precise records of maintenance activities, repairs, and equipment specifications.

You’ll have.

• Highly organised approach to work

• Detail-oriented

• Problem-solving skills with a focus on continuous improvement

• Strong communication and influencing abilities

• Proficient in written and numerical skills

• Demonstrable expertise in booking systems

• Ability to work independently and collaboratively within a team

• Knowledge of Xero is advantageous but not mandatory

Bonus if you have…

• Worked in a maintenance department or coffee company

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• 25 days of holiday per annum plus Bank Holidays

• Access to our company wellness scheme

• Full access to our Mental Health Service - at all times of the year

• Great company staff discounts for friends and family

• Career development opportunities in a wide range of training programmes
  

A bit about us.

Grind is a coffee company that lives in London. Since opening Shoreditch Grind in 2011, we've expanded across London with cafés, coffee trucks and a state-of-the-art coffee roastery. Today, we serve millions of cups of coffee across London and the UK each year, and we’ve helped hundreds of thousands of people make better, more sustainable coffee at home.

You’ll find our coffee beans, compostable coffee pods and ready-to-drink coffee cans - in supermarkets across the UK and in hotels around the world.

Roasting hundreds of tonnes of coffee each year, the roastery is the heart of our coffee operation. Our talented team sources coffee ethically, from sustainable farms around the world, and then roasts it every day in Bermondsey, south London. From there, it's packed and sent to our cafés, to supermarkets or to our customers directly.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastic.

A bit about the role.

Join our dynamic Coffee Maintenance team, where you'll play a pivotal role in both our In-House and Wholesale operations. As the Maintenance Coordinator, your primary responsibility will be planning the coffee maintenance callouts. This entails supporting our dedicated team of coffee technicians by coordinating machine part deliveries, handling maintenance job invoicing, Quoting and overseeing logistical orders. Conducting routine stock checks. Autonomy will be key as you ensure the smooth delivery of our coffee maintenance services.

The role will be based at our Roastery in Bermondsey, where you will be working alongside our Roastery team of around 30 people. 

Role responsibilities.

• Manage job booking system for scheduling and organising job call outs for a small team of coffee technicians.

• Maintain strong communication with internal and external (including international) accounts to ensure excellent service delivery.

• Utilise Xero and Service M8 to generate invoices for suppliers.

• Handle all purchase orders and procure coffee machine parts.

• Conduct regular stock counts and provide reports to the Finance team.

• Maintain precise records of maintenance activities, repairs, and equipment specifications.

You’ll have.

• Highly organised approach to work

• Detail-oriented

• Problem-solving skills with a focus on continuous improvement

• Strong communication and influencing abilities

• Proficient in written and numerical skills

• Demonstrable expertise in booking systems

• Ability to work independently and collaboratively within a team

• Knowledge of Xero is advantageous but not mandatory

Bonus if you have…

• Worked in a maintenance department or coffee company

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and perks

• 25 days of holiday per annum plus Bank Holidays

• Access to our company wellness scheme

• Full access to our Mental Health Service - at all times of the year

• Great company staff discounts for friends and family

• Career development opportunities in a wide range of training programmes