Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

Our cafés and coffee shops were where Grind all began, and they're still the beating heart of Grind. They're vibrant, exciting and sometimes high-pressure places to work.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastics.

A bit about the role.

We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!

To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver excellent customer service.

Role responsibilities.

• Provide a memorable experience for any and every customer that visits

• Maintain a positive and friendly approach to colleagues and customers

• Possess a full understanding of Grind Steps of Service and all relevant product knowledge

• Deliver exemplary service in line with our Steps of Service procedures

• Adhere to company values and rules of professional conduct

• Wear full and correct uniform always 

• Undertake regular training programs

• Work to support a busy team and contribute to team-driven results

You’ll have.

• Ability to work well under pressure and use initiative

• Possess strong communication skills to enable effective dialogue with colleagues and customers

• Ability to problem solve and escalate complaints accordingly

• Dedicated team-player, who strives for excellence and leads by example 

• Strong time-management and prioritisation skills

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks. 

• Crew Card Membership - 50% off all Food & Beverage at every Grind location

• Free meals on shift

• Retail discount on Grind at Home products

• Up to £300 referral bonus

• Invitation to our Social Events 

• Access to Wellness Scheme

Salary

Up to £16.00 per hour

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

A bit about us.

Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with cafes, coffee shops and coffee trucks, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

Our cafés and coffee shops were where Grind all began, and they're still the beating heart of Grind. They're vibrant, exciting and sometimes high-pressure places to work.

We think coffee can be a force for good. Whether it's through creating the UK's first compostable coffee pods, our plastic-free packaging or carbon-free shipping - we're on a mission to be the world's most sustainable coffee company.

In 2023, we created our charity, the Better Coffee Foundation, to undo the damage done by the global coffee industry - in our first year, we recovered 43 million pods' worth of ocean-bound plastics.

A bit about the role.

We are looking for driven and experienced floor staff who are passionate about the hospitality industry and progressing their career. The atmosphere at Grind is fast-paced and vibrant, with a strong emphasis on quality service. As a Grind floor staff member, you will be quick on your feet, confident in delivering our Grind steps of service and never mind getting your hands dirty!

To be eligible for this position, you will need to have previous experience of working in a restaurant (or similar) customer-focused environment and have a clear understanding of what it takes to deliver excellent customer service.

Role responsibilities.

• Provide a memorable experience for any and every customer that visits

• Maintain a positive and friendly approach to colleagues and customers

• Possess a full understanding of Grind Steps of Service and all relevant product knowledge

• Deliver exemplary service in line with our Steps of Service procedures

• Adhere to company values and rules of professional conduct

• Wear full and correct uniform always 

• Undertake regular training programs

• Work to support a busy team and contribute to team-driven results

You’ll have.

• Ability to work well under pressure and use initiative

• Possess strong communication skills to enable effective dialogue with colleagues and customers

• Ability to problem solve and escalate complaints accordingly

• Dedicated team-player, who strives for excellence and leads by example 

• Strong time-management and prioritisation skills

Diversity and Inclusion. 

Grind is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status.

If there are any adjustments you need to help you bring your best self to an interview with us please let us know.

Benefits and Perks. 

• Crew Card Membership - 50% off all Food & Beverage at every Grind location

• Free meals on shift

• Retail discount on Grind at Home products

• Up to £300 referral bonus

• Invitation to our Social Events 

• Access to Wellness Scheme

Salary

Up to £16.00 per hour