Operations Manager 

We have an amazing opportunity for an experienced Operations Manager to join our fantastic Head Office team.  The role will see you working remotely across the Home Counties.   

Following our significant investment from Alchemy Partners last year, we are in the early stages of expanding our estate, venturing further into the pub market, while also entering into the pubs with rooms sector to complement our already industry leading portfolio. 

Our restaurants and brasseries ooze their own individual character and charm with the welcome twist of delicious french brasserie food. Our fabulous menus are devised by our chef patron Raymond Blanc, one of the most well-respected chefs in the UK. Our food is cooked to order, using the best, freshest, seasonal ingredients. 

We are looking for an Operations Manager currently working in a similar role, with a minimum of two-years experience, for a branded restaurant, or premium pub company. 

Working extremely closely with the Operations Director, they will be  fully accountable for the delivery to budget of the P&L across their region, along with overall responsibility, together with their Area Chef and General Managers at site level, for setting and achieving financial targets, generating additional revenue through precise controls, training and development of key employees. 

Operations Manager - The Ideal Candidate:

• Must have experience as an Operation Manager, overseeing no less than 5 restaurant or premium pub operations.  
• Financially astute
• Commercially driven
• Great communicator; both verbal and written
• Natural motivator of teams  Keen eye for detail  
• Able to organise and plan ahead
• To have a positive, ‘can do’ attitude  
• To be calm under pressure and have the ability to manage difficult situations
• To be able to react and adapt to changing deadlines and priorities  
• To have and/or develop a good understanding of HR, recruitment and marketing  
• To be computer-literate – an excellent working knowledge of Excel is required.  

Operations Manager - What we offer:

• Competitive salary plus quarterly bonus
• Company Car Allowance
• Laptop and Mobile Phone
• Private Healthcare with Bupa 
• Employee Assistance Program with Hospitality Action
• 25 days of holiday plus bank holidays  
• Additional holiday - option to buy an extra 5 days holiday per year 
• Enhanced Maternity & Paternity package 
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it. 
• Coaching and Mentorship program to support your career progression
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• 10% off company gift cards
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards 
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• Cycle to Work Scheme 

Our investment in your development.

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. 

Want to develop further? 

With recent investment, we are looking to expand our teams, sites and locations. There are fantastic opportunities for growth should you wish to develop your career further, we offer an industry-leading career pathway that will offer you a clear route to that next step in your career. Our pathway is built to prepare you for success! It will expose you to new areas of the business, advance your skills and even challenge you at times with one goal in mind...your progression. 

Operations Manager 

We have an amazing opportunity for an experienced Operations Manager to join our fantastic Head Office team.  The role will see you working remotely across the Home Counties.   

Following our significant investment from Alchemy Partners last year, we are in the early stages of expanding our estate, venturing further into the pub market, while also entering into the pubs with rooms sector to complement our already industry leading portfolio. 

Our restaurants and brasseries ooze their own individual character and charm with the welcome twist of delicious french brasserie food. Our fabulous menus are devised by our chef patron Raymond Blanc, one of the most well-respected chefs in the UK. Our food is cooked to order, using the best, freshest, seasonal ingredients. 

We are looking for an Operations Manager currently working in a similar role, with a minimum of two-years experience, for a branded restaurant, or premium pub company. 

Working extremely closely with the Operations Director, they will be  fully accountable for the delivery to budget of the P&L across their region, along with overall responsibility, together with their Area Chef and General Managers at site level, for setting and achieving financial targets, generating additional revenue through precise controls, training and development of key employees. 

Operations Manager - The Ideal Candidate:

• Must have experience as an Operation Manager, overseeing no less than 5 restaurant or premium pub operations.  
• Financially astute
• Commercially driven
• Great communicator; both verbal and written
• Natural motivator of teams  Keen eye for detail  
• Able to organise and plan ahead
• To have a positive, ‘can do’ attitude  
• To be calm under pressure and have the ability to manage difficult situations
• To be able to react and adapt to changing deadlines and priorities  
• To have and/or develop a good understanding of HR, recruitment and marketing  
• To be computer-literate – an excellent working knowledge of Excel is required.  

Operations Manager - What we offer:

• Competitive salary plus quarterly bonus
• Company Car Allowance
• Laptop and Mobile Phone
• Private Healthcare with Bupa 
• Employee Assistance Program with Hospitality Action
• 25 days of holiday plus bank holidays  
• Additional holiday - option to buy an extra 5 days holiday per year 
• Enhanced Maternity & Paternity package 
• Stepping Stones - Our industry-leading training and development platform which supports progression for those who want it. 
• Coaching and Mentorship program to support your career progression
• Instant access to pay you have already earned through EarlyPay
• 50% off food at any Heartwood Inns or Brasserie Blanc
• 20% off food at any Heartwood Inns or Brasserie Blanc with friends and family discount
• 10% off company gift cards
• A thoughtful gift to celebrate your birthday
• Long Service Recognition Awards 
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• Cycle to Work Scheme 

Our investment in your development.

We believe that our people are at the heart of everything we do which is why we are committed to offering you a comprehensive training programme that will support you at every step in your new role. 

Want to develop further? 

With recent investment, we are looking to expand our teams, sites and locations. There are fantastic opportunities for growth should you wish to develop your career further, we offer an industry-leading career pathway that will offer you a clear route to that next step in your career. Our pathway is built to prepare you for success! It will expose you to new areas of the business, advance your skills and even challenge you at times with one goal in mind...your progression.