IT Technician - 1st Line Support:

We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.

This is a part-time position, on three days per week , to suit both parties, which can be discussed in the interview. The role could suit someone based either near our Head office in Teddington .

IT Technician: The Role 

• Part Time position ( 3 days per week) 
• Head office-based role 
  
• Respond to help desk tickets and provide timely technical support to the sites 
• Diagnose and resolve software and hardware issues
• Install, configure, and maintain operating systems and software applications
• Assist with user account management
• Collaborate with other IT team members to troubleshoot complex problems
• Provide excellent customer service by effectively communicating technical solutions to non-technical users
• Document all support activities and resolutions in the ticketing system
• Perform routine maintenance tasks such as system updates and backups
• Assist with computer networking tasks, including troubleshooting connectivity issues
• Analyze computer hardware problems and recommend appropriate solutions
• Assist in EPOS (and related) system(s) configuration and maintenance

IT Technician: The Ideal Candidate:

• Strong knowledge of operating systems (Windows, Mac OS, Chrome OS etc)
• Knowledge of Google Workspace is an advantage
• Basic understanding of computer networking concepts
• Excellent problem-solving skills with the ability to analyse issues and provide effective solutions
• Strong customer service skills with the ability to communicate technical information to non-technical users
• Ability to work independently as well as collaborate with a team

IT Technician: What’s in it for you:

• Head Office Bonus ( up to 10% of salary ) 
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food in all Heartwood Collection 
• Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc
• Enhanced Maternity & Paternity package 
• 25 days of holiday plus bank holidays (pro-rata for the part-time role)
• Additional holiday- option to buy an extra 5 days holiday per year 
• Refer a Friend Bonus up to £1500
• Discounted company gift cards 
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme 
• Company pension 
• Instant access to pay you have already earned through EarlyPay

IT Technician - 1st Line Support:

We are seeking a skilled and customer-oriented 1st Line Support Technician to join our IT team. As a 1st Line Support Technician, you will be responsible for providing technical assistance and support to end-users, troubleshooting software and hardware issues, and ensuring the smooth operation of our IT systems. If you have a passion for technology and enjoy helping others, this could be the job for you.

This is a part-time position, on three days per week , to suit both parties, which can be discussed in the interview. The role could suit someone based either near our Head office in Teddington .

IT Technician: The Role 

• Part Time position ( 3 days per week) 
• Head office-based role 
  
• Respond to help desk tickets and provide timely technical support to the sites 
• Diagnose and resolve software and hardware issues
• Install, configure, and maintain operating systems and software applications
• Assist with user account management
• Collaborate with other IT team members to troubleshoot complex problems
• Provide excellent customer service by effectively communicating technical solutions to non-technical users
• Document all support activities and resolutions in the ticketing system
• Perform routine maintenance tasks such as system updates and backups
• Assist with computer networking tasks, including troubleshooting connectivity issues
• Analyze computer hardware problems and recommend appropriate solutions
• Assist in EPOS (and related) system(s) configuration and maintenance

IT Technician: The Ideal Candidate:

• Strong knowledge of operating systems (Windows, Mac OS, Chrome OS etc)
• Knowledge of Google Workspace is an advantage
• Basic understanding of computer networking concepts
• Excellent problem-solving skills with the ability to analyse issues and provide effective solutions
• Strong customer service skills with the ability to communicate technical information to non-technical users
• Ability to work independently as well as collaborate with a team

IT Technician: What’s in it for you:

• Head Office Bonus ( up to 10% of salary ) 
• The Pantry – 100’s of retailers and experience discounts through Reward Gateway
• 50% off food in all Heartwood Collection 
• Friends and Family discount of 20% off food at any Heartwood Inn or Brasserie Blanc
• Enhanced Maternity & Paternity package 
• 25 days of holiday plus bank holidays (pro-rata for the part-time role)
• Additional holiday- option to buy an extra 5 days holiday per year 
• Refer a Friend Bonus up to £1500
• Discounted company gift cards 
• A thoughtful gift to celebrate your birthday
• Employee Assistance Program with Hospitality Action
• Cycle to Work Scheme 
• Company pension 
• Instant access to pay you have already earned through EarlyPay