Christmas Reservations Agent: The Role:
We’re looking for a detail-oriented and customer-focused Christmas Reservations Agent to support our team with Christmas party bookings for our growing pub and rooms network. This is a fast-paced role that requires excellent communication, multitasking, and problem-solving skills.
As a Reservations Agent, you'll be the initial point of contact for guests making bookings across our pubs. Your core responsibility is to expertly manage our booking systems, ensuring accuracy, maximising table occupancy, and strictly upholding guest data privacy. You'll deliver exceptional service while maintaining full compliance with data protection regulations.
This is a temporary three-month contract from mid-August to mid-December. The role will be home-based but you will need to be able to commute to our Head Office for initial training and then on a monthly basis. The office is based in Teddington, Middlesex, conveniently located right next to the train station.
Christmas Reservations Agent: Key Areas of Responsibility
Christmas Reservations Agent: What’s in it for you:
Company Overview
Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities, serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns, is renowned for being a home-from-home.
The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years.
Christmas Reservations Agent: The Role:
We’re looking for a detail-oriented and customer-focused Christmas Reservations Agent to support our team with Christmas party bookings for our growing pub and rooms network. This is a fast-paced role that requires excellent communication, multitasking, and problem-solving skills.
As a Reservations Agent, you'll be the initial point of contact for guests making bookings across our pubs. Your core responsibility is to expertly manage our booking systems, ensuring accuracy, maximising table occupancy, and strictly upholding guest data privacy. You'll deliver exceptional service while maintaining full compliance with data protection regulations.
This is a temporary three-month contract from mid-August to mid-December. The role will be home-based but you will need to be able to commute to our Head Office for initial training and then on a monthly basis. The office is based in Teddington, Middlesex, conveniently located right next to the train station.
Christmas Reservations Agent: Key Areas of Responsibility
Christmas Reservations Agent: What’s in it for you:
Company Overview
Recently announced in the Sunday Times Top 100 Places to Work, Heartwood Collection is an award-winning collection of cosy pubs and atmospheric brasseries at the heart of their local communities, serving great fresh, seasonal food. Brasserie Blanc, the French brasserie business inspired by Raymond Blanc and Heartwood Inns, is renowned for being a home-from-home.
The Heartwood Collection currently has over 40 locations, including Brasserie Blanc restaurants and our lovely Heartwood Inn pubs, many of which now feature beautiful boutique bedrooms. We are aiming to grow to 61 sites by 2027, which could add up to 500 bedrooms over the next four years.