Breakfast Food & Beverage Assistant (Ballroom)

Location: Hoar Cross Hall, Staffordshire

About Us:
Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.

At Hoar Cross Hall, we believe in nurturing talent, and we’re on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.

The Role:
Are you passionate about delivering exceptional service and surrounded by exquisite food? If so, we want you to be part of our dynamic Food & Beverage team!

As a Breakfast Food & Beverage Assistant, you'll play a key role in engaging with our guests, maintaining high standards of service, and contributing to an unforgettable dining experience. You’ll be the friendly face that greets our guests in the Ballroom, ensuring that every detail is perfectly executed during breakfast service. You will work with a fun, energetic team, all committed to providing an outstanding experience for our guests.

This role offers an incredible opportunity to build your career at an award-winning resort in the thriving hospitality sector.

Why Join Us?

• Work in a historic, stunning estate with a commitment to hospitality excellence.
• Competitive pay with opportunities for performance-based growth.
• Complimentary access to our leisure and spa facilities.
• Free lunch from our staff canteen to fuel your day.
• Complimentary spa day on your work anniversary.
• Access to an Employee Benefits Program.
• Free parking for all team members.
• Discounts on overnight stays, spa days, and 30% off food & drinks.
• Refer-a-friend scheme.
• Comprehensive induction and ongoing training to support your professional development.
• Opportunities for career progression and advancement within a reputable brand.

Key Responsibilities:

• Deliver efficient, courteous, and professional service at all times.
• Assist in delivering food and beverage service to guests, focusing on our prestigious Ballroom during breakfast.
• Respond promptly and politely to guest inquiries, ensuring their needs are met.
• Manage a section in the Ballroom, along with other dining areas, during Breakfast, Afternoon Tea, Lunch, and Dinner services.
• Maintain cleanliness and organisation within the dining areas, including table setting and clearing.
• Set up events and functions in accordance with Banquet Event Orders (BEOs), ensuring all setup procedures are followed precisely.
• Handle guest feedback and complaints with professionalism, resolving issues promptly or escalating them as needed to ensure guest satisfaction.
• Adhere to health and safety standards, as well as Hoar Cross Hall’s dress code and service guidelines.
• Participate in training sessions to continually enhance your skills and knowledge.

Personal Specification:
Essential:

• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• Passion for food, guest service, and creating memorable experiences.
• Flexibility to work evenings, weekends, and holidays.
• A positive, team-oriented attitude.

Desirable:

• Previous experience in food and beverage or hospitality roles (preferred, but not essential).
• Experience handling large volumes of covers is a plus.
• Food safety training or knowledge is advantageous.

Shift Pattern:

• Flexible breakfast shift hours, with the earliest start at 6 AM and the latest finish at 6 PM.
• Part-time and full-time opportunities available.
• Shifts are spread across 5 days a week, including weekends.
• Full flexibility is required, as shifts will adapt based on team and business needs.

Join Our Family:

At Hoar Cross Hall, we say you can't choose your family— but we choose you to be a part of ours. We value every team member, and we're excited to support your growth and development in this dynamic role.

Breakfast Food & Beverage Assistant (Ballroom)

Location: Hoar Cross Hall, Staffordshire

About Us:
Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.

At Hoar Cross Hall, we believe in nurturing talent, and we’re on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.

The Role:
Are you passionate about delivering exceptional service and surrounded by exquisite food? If so, we want you to be part of our dynamic Food & Beverage team!

As a Breakfast Food & Beverage Assistant, you'll play a key role in engaging with our guests, maintaining high standards of service, and contributing to an unforgettable dining experience. You’ll be the friendly face that greets our guests in the Ballroom, ensuring that every detail is perfectly executed during breakfast service. You will work with a fun, energetic team, all committed to providing an outstanding experience for our guests.

This role offers an incredible opportunity to build your career at an award-winning resort in the thriving hospitality sector.

Why Join Us?

• Work in a historic, stunning estate with a commitment to hospitality excellence.
• Competitive pay with opportunities for performance-based growth.
• Complimentary access to our leisure and spa facilities.
• Free lunch from our staff canteen to fuel your day.
• Complimentary spa day on your work anniversary.
• Access to an Employee Benefits Program.
• Free parking for all team members.
• Discounts on overnight stays, spa days, and 30% off food & drinks.
• Refer-a-friend scheme.
• Comprehensive induction and ongoing training to support your professional development.
• Opportunities for career progression and advancement within a reputable brand.

Key Responsibilities:

• Deliver efficient, courteous, and professional service at all times.
• Assist in delivering food and beverage service to guests, focusing on our prestigious Ballroom during breakfast.
• Respond promptly and politely to guest inquiries, ensuring their needs are met.
• Manage a section in the Ballroom, along with other dining areas, during Breakfast, Afternoon Tea, Lunch, and Dinner services.
• Maintain cleanliness and organisation within the dining areas, including table setting and clearing.
• Set up events and functions in accordance with Banquet Event Orders (BEOs), ensuring all setup procedures are followed precisely.
• Handle guest feedback and complaints with professionalism, resolving issues promptly or escalating them as needed to ensure guest satisfaction.
• Adhere to health and safety standards, as well as Hoar Cross Hall’s dress code and service guidelines.
• Participate in training sessions to continually enhance your skills and knowledge.

Personal Specification:
Essential:

• Strong communication and interpersonal skills.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.
• Passion for food, guest service, and creating memorable experiences.
• Flexibility to work evenings, weekends, and holidays.
• A positive, team-oriented attitude.

Desirable:

• Previous experience in food and beverage or hospitality roles (preferred, but not essential).
• Experience handling large volumes of covers is a plus.
• Food safety training or knowledge is advantageous.

Shift Pattern:

• Flexible breakfast shift hours, with the earliest start at 6 AM and the latest finish at 6 PM.
• Part-time and full-time opportunities available.
• Shifts are spread across 5 days a week, including weekends.
• Full flexibility is required, as shifts will adapt based on team and business needs.

Join Our Family:

At Hoar Cross Hall, we say you can't choose your family— but we choose you to be a part of ours. We value every team member, and we're excited to support your growth and development in this dynamic role.