Membership Executive

Location: Based at Hoar Cross Hall.

Salary: £28k - 30k DOE per annum

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.

At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…. 

The Role:

The role of the Membership Executive at Hoar Cross Hall Hotel and Spa shall primarily manage the membership aspects within the Leisure and Spa department with a focus on membership sales and retention, the organisation and operational management of membership events and social activities.

This role requires strong organisational, leadership, and customer service skills to ensure the success of the membership program at Hoar Cross Hall Hotel and Spa.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Staff canteen which provides a variety of lunch options daily.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Employer workplace pension contribution.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Free Parking.
• Opportunities for professional development and career advancement.

Key responsibilities:

• Develop and execute strategies to drive membership growth and manage renewals.
• Create and execute retention programs to boost member satisfaction and loyalty.
• Organise and coordinate membership events and social activities to enhance member experience and showcase the services available within the hotel and spa.
• Work closely with other departments and teams to ensure all operate seamlessly together. This includes ensuring the alignment of membership goals, contributing to the overall profitability of the business.
• Ensure the service delivered to members is of the highest quality, with a focus on personalized and customer-orientated experiences to maintain high levels of satisfaction.
• Maintain operational standards and efficiency of the membership program ensuring all activities contribute to the operational and financial success of the business, and overall guest experience.

Person Specification:       

Essentials

• Excellent written and verbal communication skills.
• Strong administrative abilities with attention to detail.
• Experience in conflict handling and resolution.
• Management experience in a similar industry (leisure, hospitality, spa).
• Self-driven with a positive attitude and capable of working independently.
• Meticulous in managing tasks, with great attention to detail.
• Dedicated to providing exceptional service and building long-term relationships.

Desirables

• Proficiency in Microsoft Office and other relevant software.

Further Information:         

• 40 hours per week
• 5 days a week
• Evening and weekend work may be necessary to support client events and activities.

People say you can’t choose your family, well we choose you to be part of ours.

Membership Executive

Location: Based at Hoar Cross Hall.

Salary: £28k - 30k DOE per annum

About Us:

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa.

At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals…. 

The Role:

The role of the Membership Executive at Hoar Cross Hall Hotel and Spa shall primarily manage the membership aspects within the Leisure and Spa department with a focus on membership sales and retention, the organisation and operational management of membership events and social activities.

This role requires strong organisational, leadership, and customer service skills to ensure the success of the membership program at Hoar Cross Hall Hotel and Spa.

Why Join Us:

• Work in a stunning, historic estate with a commitment to excellence in hospitality.
• Competitive Rate of Pay.
• Complimentary use of the leisure and spa facilities.
• Staff canteen which provides a variety of lunch options daily.
• Discount on overnight stays and spa days.
• 30% discount on food and drink.
• Employer workplace pension contribution.
• Excellent Induction and training programme.
• Perkbox Online benefits and discounts.
• Free Parking.
• Opportunities for professional development and career advancement.

Key responsibilities:

• Develop and execute strategies to drive membership growth and manage renewals.
• Create and execute retention programs to boost member satisfaction and loyalty.
• Organise and coordinate membership events and social activities to enhance member experience and showcase the services available within the hotel and spa.
• Work closely with other departments and teams to ensure all operate seamlessly together. This includes ensuring the alignment of membership goals, contributing to the overall profitability of the business.
• Ensure the service delivered to members is of the highest quality, with a focus on personalized and customer-orientated experiences to maintain high levels of satisfaction.
• Maintain operational standards and efficiency of the membership program ensuring all activities contribute to the operational and financial success of the business, and overall guest experience.

Person Specification:       

Essentials

• Excellent written and verbal communication skills.
• Strong administrative abilities with attention to detail.
• Experience in conflict handling and resolution.
• Management experience in a similar industry (leisure, hospitality, spa).
• Self-driven with a positive attitude and capable of working independently.
• Meticulous in managing tasks, with great attention to detail.
• Dedicated to providing exceptional service and building long-term relationships.

Desirables

• Proficiency in Microsoft Office and other relevant software.

Further Information:         

• 40 hours per week
• 5 days a week
• Evening and weekend work may be necessary to support client events and activities.

People say you can’t choose your family, well we choose you to be part of ours.