Cocktail Waiter/Waitress - Full and part time positions available

Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

Do you have a passion for impeccable service and exquisite cocktails?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

Key responsibilities

• Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department
• Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
• Answering guest queries in a polite and helpful manner
• Coordinating with bar staff to ensure the availability of all beverages
• Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest
• Maintaining compliance with applicable health and safety standards, dress code, and other serving standards.
• Undertaking new or refresher training sessions as required

Role Requirements

Essentials

• Have previous experience in a similar role within the hospitality industry
• Have knowledge of cocktails, and other beverages
• Have a good understanding of liquor licencing, food hygiene and quality standards
• Have the ability to work under pressure and in a fast-paced environment
• Have excellent interpersonal and communication skills

Desirables

• Have experience with large volume covers
• Have Food Safety Training

Additional Information

• Full and part time positions available
• Working between 1-5 days a week (6 hours minimum - 40 hours per week)
• Covering shifts for mornings, afternoons and evenings
• Zero-hour contract

Why Join Us

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People often say you can't choose your family, but here at Hoar Cross Hall, we choose YOU to be a part of ours!

Cocktail Waiter/Waitress - Full and part time positions available

Location: Hoar Cross Hall, Staffordshire

About Us

Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.

Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa.

Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….

The Role

Do you have a passion for impeccable service and exquisite cocktails?

As part of our Food and Beverage team you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.

Key responsibilities

• Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department
• Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
• Answering guest queries in a polite and helpful manner
• Coordinating with bar staff to ensure the availability of all beverages
• Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest
• Maintaining compliance with applicable health and safety standards, dress code, and other serving standards.
• Undertaking new or refresher training sessions as required

Role Requirements

Essentials

• Have previous experience in a similar role within the hospitality industry
• Have knowledge of cocktails, and other beverages
• Have a good understanding of liquor licencing, food hygiene and quality standards
• Have the ability to work under pressure and in a fast-paced environment
• Have excellent interpersonal and communication skills

Desirables

• Have experience with large volume covers
• Have Food Safety Training

Additional Information

• Full and part time positions available
• Working between 1-5 days a week (6 hours minimum - 40 hours per week)
• Covering shifts for mornings, afternoons and evenings
• Zero-hour contract

Why Join Us

• Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
• Complimentary Spa Day on work anniversaries at any of our company spas
• Free meal provided daily through our staff canteen
• Complimentary use of leisure and spa facilities
• Access to the Employee Assistance Program
• 30% discount on overnight stays and spa days
• Discounts on food, drink and retail across our venues
• Pension scheme
• Free Parking
• Refer-a-Friend scheme
• Excellent Induction and training programme
• Perkbox Online benefits and discounts
• On-line Doctor support (appointments/prescriptions)
• A fun, supportive and inclusive work environment with loads of development opportunities

People often say you can't choose your family, but here at Hoar Cross Hall, we choose YOU to be a part of ours!