At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of London’s most distinctive urban wellbeing destinations.

This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character.

If you have the ambition to build one of London’s most compelling urban retreats, we’d love to hear your story.

What’s Our Story?

Set in the heart of Shepherd’s Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeing offering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape.

Annual salary: £65,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

• Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery.
• Owning the end-to end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
• Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
• Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance
• Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
• Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement.
• Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members.
• Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story.
• Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.

• Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage.
• A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends.
• Commercial astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning.
• Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance.
• Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care.
• Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members.
• Confident using spa management and booking systems, with strong operational oversight and attention to detail
• Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design
• Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions.

As Director of Spa & Wellbeing, you will set the tone for one of London’s most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to build such to shape and lead this experience at the Hotel Indigo & K West Spa Shepherd’s Bush, we look forward to your application.

All applicants must hold existing rights to work in the UK.

At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa sits at the heart of a hotel defined by individuality, creativity and neighbourhood energy. We are seeking an experienced and driven Director of Spa & Wellbeing to shape and lead one of London’s most distinctive urban wellbeing destinations.

This is a rare opportunity for a commercially minded hospitality leader with a genuine passion for holistic guest experience to create a spa that balances performance with purpose, ritual with innovation, and luxury with local character.

If you have the ambition to build one of London’s most compelling urban retreats, we’d love to hear your story.

What’s Our Story?

Set in the heart of Shepherd’s Bush, our hotel draws on the character and rhythm of the neighbourhood to create something distinctively vibrant yet effortlessly comfortable. Within this setting, our Spa & Wellbeing offering provides a refined urban retreat, combining immersive thermal experiences, bespoke treatments and thoughtfully curated spaces designed for restoration, connection and escape.

Annual salary: £65,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

• Leading all spa, wellness and fitness operations, ensuring exceptional guest experience, strong commercial performance and seamless day-to-day delivery.
• Owning the end-to end wellbeing journey, from arrival through thermal experiences, treatments, relaxation, and departure; embedding signature rituals that define the Spa experience.
• Overseeing the safe and effective operation of all thermal, hydro and fitness facilities, including water quality, compliance, preventative maintenance and optimal guest flow.
• Driving revenue across treatments, retail, membership and wellbeing experiences through data-led strategies, innovative programming and outstanding team performance
• Recruiting, developing and inspiring a high-performing team of therapists, receptionists and spa attendants; maintaining elevated service and training standards.
• Curating distinctive spa, retail and relaxation concepts, including private Garden Suite experiences, lifestyle retail, and wellbeing food and drink offerings that enhance guest experience and engagement.
• Integrating spa, fitness and recovery into a cohesive wellbeing proposition for both hotel guests and local members.
• Collaborating with marketing and PR teams to build partnerships, wellness activations and community engagement aligned with the Hotel Indigo neighbourhood story.
• Acting as an ambassador of the Spa & Wellbeing concept, continuously evolving the experience in line with guest insight, industry innovations and brand standards.

• Proven leadership experience as a Spa Manager or Director within a luxury, lifestyle or destination wellness environment. Preopening experience a distinct advantage.
• A recognised qualification in spa therapy or holistic wellness (CIDESCO, CIBTAC, NVQ or equivalent) supported by strong knowledge of treatments, premium skincare and evolving wellbeing trends.
• Commercial astute, with a track record of driving revenue performance across treatments, memberships and retail through KPI management and strategic planning.
• Experience in operating thermal or wet leisure spa environments, with a strong understanding of health, safety and water hygiene compliance.
• Strong leadership and coaching ability, capable of building high-performing teams and a culture of excellence, accountability and care.
• Experience developing destination spa concepts, wellness programming and partnerships that attract both hotel guests and local members.
• Confident using spa management and booking systems, with strong operational oversight and attention to detail
• Excellent knowledge of spa treatments, wellness trends, premium skincare, and guest experience design
• Emotionally intelligent, calm under pressure, and naturally polished in guest and stakeholder interactions.

As Director of Spa & Wellbeing, you will set the tone for one of London’s most distinctive new urban spa destinations. Your influence will extend from the treatment rooms to the team culture, from commercial performance to the serenity each guest experiences from the moment they arrive. If you are ready to build such to shape and lead this experience at the Hotel Indigo & K West Spa Shepherd’s Bush, we look forward to your application.

All applicants must hold existing rights to work in the UK.