Lead with expertise. Deliver with care. Inspire wellbeing.

At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa & Wellbeing sanctuary offers a refined escape from the energy of the neighbourhood, a place where exceptional treatments, personalised service, and meaningful moments of restoration come together.

We are seeking an experienced and passionate Head Therapist to lead by example, setting the standard for treatment excellence, guest care, and team development. This is an opportunity for a highly skilled therapist to combine hands-on expertise with leadership responsibility, helping shape a luxury wellbeing experience that guests will remember long after they leave.

What's Our Story?

Hotel Indigo is inspired by the character of its neighbourhood and we celebrate creativity, individuality, and discovery. Our Spa & Wellbeing offering provides a sophisticated counterbalance to the vibrant energy of West London, a destination where guests can reconnect, recharge, and indulge in moments of calm.

You'll play a key role in bringing this vision to life, ensuring every guest experience reflects the highest standards of luxury hospitality and holistic wellbeing.

Here's what you can look forward to as our Head Therapist:

Annual Salary: 38,000

• Commission on retail and service
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to a Healthcare Cashplan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Deliver exceptional wellbeing experiences: Perform luxury spa treatments and consultations to the highest professional standards, creating personalised journeys for every guest.
• Lead by example: Act as a role model for service excellence, professionalism, presentation, and wellbeing expertise across the spa team.
• Support and develop the team: Coach, mentor and motivate Spa Therapists and Spa Attendants, helping them achieve their potential while maintaining treatment consistency and service standards. Demonstrate strong leadership and clear communication when delegating duties to therapists and spa attendants, ensuring the highest standards of the spa and its facilities are consistently maintained.
• Elevate the guest journey: Ensure every guest receives a warm welcome, expert guidance, and a seamless experience from arrival through to departure.
• Drive commercial success: Promote treatments, retail products, memberships, and wellbeing experiences with confidence, helping maximise guest satisfaction and departmental performance.
• Maintain luxury standards: Ensure treatment rooms, relaxation areas, equipment, and guest facilities remain immaculate, fully stocked, and operational at all times. Ensure retail and professional products are fully stocked, complete monthly inventory checks, and work closely with the spa leadership team to ensure accurate stock recording.
• Support operational excellence: Assist with scheduling team rotas, managing timesheets, overseeing booking systems, stock management, daily reporting, VIP experiences, wellness events, and operational leadership in the absence of the Director of Spa & Wellbeing.

What's Your Story?

You're a talented therapist, natural leader, and passionate advocate for wellbeing. You'll thrive in this Head Therapist role if you bring:

• Previous experience as a Senior Therapist, Head Therapist, or Spa Supervisor within a luxury spa, wellness destination, or premium hospitality environment
• A recognised spa therapy qualification (CIDESCO, CIBTAC, NVQ Level 3 or equivalent)
• Strong knowledge of luxury treatments, skincare products, and holistic wellbeing practices
• Experience coaching and developing therapists to deliver exceptional guest experiences
• A genuine passion for personalised service and creating memorable moments
• Commercial awareness with confidence in retail sales, memberships, and upselling opportunities
• Excellent communication and organisational skills
• Knowledge of health & safety, hygiene, COSHH, and spa operational standards
• Flexibility to work a variety of shifts, including weekends and holidays
• Pre-opening experience a bonus!

If you're ready to combine exceptional treatment expertise with inspiring leadership, we'd love to hear your story. Join us as a Head Therapist at Hotel Indigo K West Shepherd's Bush and help create a wellbeing experience that is as individual, memorable, and inspiring as the neighbourhood itself.

All applicants must have existing rights to work status in the UK.

Lead with expertise. Deliver with care. Inspire wellbeing.

At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa & Wellbeing sanctuary offers a refined escape from the energy of the neighbourhood, a place where exceptional treatments, personalised service, and meaningful moments of restoration come together.

We are seeking an experienced and passionate Head Therapist to lead by example, setting the standard for treatment excellence, guest care, and team development. This is an opportunity for a highly skilled therapist to combine hands-on expertise with leadership responsibility, helping shape a luxury wellbeing experience that guests will remember long after they leave.

What's Our Story?

Hotel Indigo is inspired by the character of its neighbourhood and we celebrate creativity, individuality, and discovery. Our Spa & Wellbeing offering provides a sophisticated counterbalance to the vibrant energy of West London, a destination where guests can reconnect, recharge, and indulge in moments of calm.

You'll play a key role in bringing this vision to life, ensuring every guest experience reflects the highest standards of luxury hospitality and holistic wellbeing.

Here's what you can look forward to as our Head Therapist:

Annual Salary: 38,000

• Commission on retail and service
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to a Healthcare Cashplan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Deliver exceptional wellbeing experiences: Perform luxury spa treatments and consultations to the highest professional standards, creating personalised journeys for every guest.
• Lead by example: Act as a role model for service excellence, professionalism, presentation, and wellbeing expertise across the spa team.
• Support and develop the team: Coach, mentor and motivate Spa Therapists and Spa Attendants, helping them achieve their potential while maintaining treatment consistency and service standards. Demonstrate strong leadership and clear communication when delegating duties to therapists and spa attendants, ensuring the highest standards of the spa and its facilities are consistently maintained.
• Elevate the guest journey: Ensure every guest receives a warm welcome, expert guidance, and a seamless experience from arrival through to departure.
• Drive commercial success: Promote treatments, retail products, memberships, and wellbeing experiences with confidence, helping maximise guest satisfaction and departmental performance.
• Maintain luxury standards: Ensure treatment rooms, relaxation areas, equipment, and guest facilities remain immaculate, fully stocked, and operational at all times. Ensure retail and professional products are fully stocked, complete monthly inventory checks, and work closely with the spa leadership team to ensure accurate stock recording.
• Support operational excellence: Assist with scheduling team rotas, managing timesheets, overseeing booking systems, stock management, daily reporting, VIP experiences, wellness events, and operational leadership in the absence of the Director of Spa & Wellbeing.

What's Your Story?

You're a talented therapist, natural leader, and passionate advocate for wellbeing. You'll thrive in this Head Therapist role if you bring:

• Previous experience as a Senior Therapist, Head Therapist, or Spa Supervisor within a luxury spa, wellness destination, or premium hospitality environment
• A recognised spa therapy qualification (CIDESCO, CIBTAC, NVQ Level 3 or equivalent)
• Strong knowledge of luxury treatments, skincare products, and holistic wellbeing practices
• Experience coaching and developing therapists to deliver exceptional guest experiences
• A genuine passion for personalised service and creating memorable moments
• Commercial awareness with confidence in retail sales, memberships, and upselling opportunities
• Excellent communication and organisational skills
• Knowledge of health & safety, hygiene, COSHH, and spa operational standards
• Flexibility to work a variety of shifts, including weekends and holidays
• Pre-opening experience a bonus!

If you're ready to combine exceptional treatment expertise with inspiring leadership, we'd love to hear your story. Join us as a Head Therapist at Hotel Indigo K West Shepherd's Bush and help create a wellbeing experience that is as individual, memorable, and inspiring as the neighbourhood itself.

All applicants must have existing rights to work status in the UK.