Multisite Head Host / Hostess

Location: House of Louie (WC2H 9NE )& F&B Hoxton (EC2A 3HU)

Reports to: Multi-Site Operations Director (Europe)

Paris Society is seeking an exceptional Multisite Head Host / Hostess to lead the guest experience across House of Louie and F&B Hoxton. This is an exciting opportunity for an experienced hospitality professional who is passionate about delivering luxury service, inspiring teams, and ensuring operational excellence across multiple premium venues.

As the face of our venues, you will play a pivotal role in creating memorable guest experiences while leading and developing high-performing host teams. You will also oversee reservation operations, drive service standards, and work closely with operational, events, and marketing teams to ensure a seamless guest journey.

 Why Join Paris Society?

 This is a unique opportunity to join one of the hospitality industry's leading luxury brands and play a key role in shaping the guest experience across multiple flagship venues. You'll work alongside passionate professionals, lead talented teams, and contribute to delivering exceptional hospitality every day.

About You

You'll be an experienced hospitality leader who thrives in a fast-paced, luxury environment and is passionate about creating unforgettable guest experiences. You will have:

• Proven experience as a Head Host / Hostess or in a similar leadership role within premium hospitality.
• Experience managing teams across multiple venues or high-volume operations.
• Excellent knowledge of Paris Society service standards.
• Advanced proficiency in SevenRooms and reservation management systems.
• Strong understanding of luxury guest experience and service excellence.

Key Responsibilities

Guest experience & brand standards

·       Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.

·       Ensure the highest level of guest welcome and experience across all venues.

·       Guarantee strict adherence to Paris Society service standards.

·       Supervise and optimise the guest journey, including physical welcome, reservation experience and seating flow

·       Handle VIP guests and sensitive situations with professionalism and discretion.

·       Ensure consistency and excellence across all five points of sale.

Reservation & tools management

·       Oversee and optimise reservation systems across all venues.

·       Ensure expert knowledge and daily use of SevenRooms (mandatory).

·       Supervise booking flows, table allocation strategies, guest database quality

·       Support teams in managing complex requests and high-demand services.

·       Monitor performance indicators, including occupancy rate, covers, no-shows, and guest preferences.

·       Ensure the professional handling of emails, calls, and digital guest interactions.

Team management & leadership

·       Manage, lead, and develop host and hostess teams across both venues.

·       Act as a strong leader, ensuring team alignment with Paris Society standards.

·       Oversee recruitment, onboarding, and training of host and hostess teams.

·       Create and manage team schedules in line with business activity.

·       Train teams on service excellence, guest experience, and SevenRooms.

·       Identify high-potential team members and support internal development.

·       Foster a positive, motivating, and high-performing team environment.

·       Ensure continuity of operations by stepping into any position when required.

Operations & multi-site coordination

·       Ensure smooth daily operations across both venues.

·       Adapt organisation according to business activity levels and events.

·       Maintain strong coordination between all five venues.

·       Ensure consistency in processes, communication, and execution.

·       Be present on the floor during peak trading periods and high-demand services.

·       Anticipate operational challenges and implement proactive solutions.

Reporting & cross-functional collaboration

·       Report directly to the Multi-Site Operations Director on performance, operational issues, team management

·       Act as a key liaison between venues and the Paris Head Office.

·       Collaborate closely with operations teams, events teams and marketing teams.

·       Ensure effective communication and information flow across all stakeholders.

·       Contribute to the continuous improvement of processes and tools.

Skills & Attributes

• Inspiring leadership and people management skills.
• Excellent communication and relationship-building abilities.
• Highly organised with exceptional attention to detail.
• Calm and confident under pressure.
• Proactive, solutions-focused, and adaptable.
• Passionate about delivering exceptional service and exceeding guest expectations.

If you're an experienced hospitality leader with a passion for luxury service, guest experience, and team development, we'd love to hear from you. Apply today and become part of the Paris Society journey.

Multisite Head Host / Hostess

Location: House of Louie (WC2H 9NE )& F&B Hoxton (EC2A 3HU)

Reports to: Multi-Site Operations Director (Europe)

Paris Society is seeking an exceptional Multisite Head Host / Hostess to lead the guest experience across House of Louie and F&B Hoxton. This is an exciting opportunity for an experienced hospitality professional who is passionate about delivering luxury service, inspiring teams, and ensuring operational excellence across multiple premium venues.

As the face of our venues, you will play a pivotal role in creating memorable guest experiences while leading and developing high-performing host teams. You will also oversee reservation operations, drive service standards, and work closely with operational, events, and marketing teams to ensure a seamless guest journey.

 Why Join Paris Society?

 This is a unique opportunity to join one of the hospitality industry's leading luxury brands and play a key role in shaping the guest experience across multiple flagship venues. You'll work alongside passionate professionals, lead talented teams, and contribute to delivering exceptional hospitality every day.

About You

You'll be an experienced hospitality leader who thrives in a fast-paced, luxury environment and is passionate about creating unforgettable guest experiences. You will have:

• Proven experience as a Head Host / Hostess or in a similar leadership role within premium hospitality.
• Experience managing teams across multiple venues or high-volume operations.
• Excellent knowledge of Paris Society service standards.
• Advanced proficiency in SevenRooms and reservation management systems.
• Strong understanding of luxury guest experience and service excellence.

Key Responsibilities

Guest experience & brand standards

·       Act as a brand ambassador for Paris Society, promoting a positive image internally and externally.

·       Ensure the highest level of guest welcome and experience across all venues.

·       Guarantee strict adherence to Paris Society service standards.

·       Supervise and optimise the guest journey, including physical welcome, reservation experience and seating flow

·       Handle VIP guests and sensitive situations with professionalism and discretion.

·       Ensure consistency and excellence across all five points of sale.

Reservation & tools management

·       Oversee and optimise reservation systems across all venues.

·       Ensure expert knowledge and daily use of SevenRooms (mandatory).

·       Supervise booking flows, table allocation strategies, guest database quality

·       Support teams in managing complex requests and high-demand services.

·       Monitor performance indicators, including occupancy rate, covers, no-shows, and guest preferences.

·       Ensure the professional handling of emails, calls, and digital guest interactions.

Team management & leadership

·       Manage, lead, and develop host and hostess teams across both venues.

·       Act as a strong leader, ensuring team alignment with Paris Society standards.

·       Oversee recruitment, onboarding, and training of host and hostess teams.

·       Create and manage team schedules in line with business activity.

·       Train teams on service excellence, guest experience, and SevenRooms.

·       Identify high-potential team members and support internal development.

·       Foster a positive, motivating, and high-performing team environment.

·       Ensure continuity of operations by stepping into any position when required.

Operations & multi-site coordination

·       Ensure smooth daily operations across both venues.

·       Adapt organisation according to business activity levels and events.

·       Maintain strong coordination between all five venues.

·       Ensure consistency in processes, communication, and execution.

·       Be present on the floor during peak trading periods and high-demand services.

·       Anticipate operational challenges and implement proactive solutions.

Reporting & cross-functional collaboration

·       Report directly to the Multi-Site Operations Director on performance, operational issues, team management

·       Act as a key liaison between venues and the Paris Head Office.

·       Collaborate closely with operations teams, events teams and marketing teams.

·       Ensure effective communication and information flow across all stakeholders.

·       Contribute to the continuous improvement of processes and tools.

Skills & Attributes

• Inspiring leadership and people management skills.
• Excellent communication and relationship-building abilities.
• Highly organised with exceptional attention to detail.
• Calm and confident under pressure.
• Proactive, solutions-focused, and adaptable.
• Passionate about delivering exceptional service and exceeding guest expectations.

If you're an experienced hospitality leader with a passion for luxury service, guest experience, and team development, we'd love to hear from you. Apply today and become part of the Paris Society journey.