POSITION: Café General Manager
CLASSIFICATION: Exempt
REPORTING RELATIONSHIPS:
Reports to the District Manager
Direct Reports: Shift Leads, Baristas, and Food Prep Positions
Position Summary
The Café General Manager is responsible for leading the entire cafe team to providing an exceptional coffee experience for the customer. In order to be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.
Key Responsibilities
Sets a standard of conscientiously hiring, training, developing, and retaining employees
Continuously develops self and team
Inspires and creates a positive environment
Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
Create timely and complete schedules, taking the business and employees needs into consideration
Completes payroll accurately and submits it within the proper time frame
Models hospitality and is in service to the customer
Acts to resolve customer concerns and is always looking for ways to make the experience better
Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
Completes required inventories and accurate ordering in the proper time frame
Manage the store’s financial performance and costs to include accurate cash controls and product ordering
Completes the weekly financial corporate requirements accurately and in a timely manner
Is relentless to find ways to drive sales and create new customers
Monitors Key Performance Indicators and is always looking for areas to improve
Qualifications and Requirements
Demonstrates a passion for coffee and inspires it in others
Management experience in specialty coffee, retail, hospitality and/or customer service is required
Experience managing a profitable & operationally sound single café/restaurant preferred
Must maintain current state issued SERVSafe Manager Certificate
Experience recruiting, hiring, and managing staff
Strong leadership skills with professional maturity
Proven ability to understand and execute on an organization’s goals and objectives
Enjoys working on a team and collaborating as a team player
Leadership, relationship, team building, and conflict management skills
Excellent interpersonal and communication skills - both oral and written
Must be able to exercise independent judgment and decision-making skills
Ability to work in a fast-paced environment, manage competing priorities and meet deadlines
Experience reviewing financial reports and meeting budgets
Able to work full time (the work regularly demands in excess of 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
Minimum High School or GED
Compensation
Competitive Salary
Attainable bonus structure
100% Employer Covered Premium Medical Insurance
(for full-time employees working over 30 hours per week after 60 days of employment)
Group Dental & Vision Insurance Plans Available
Employer Covered Life Insurance Premium
Flexible Spending Account (FSA) - Healthcare, Commuter and Dependent Day Care
Employee Assistance Program (EAP) - Physical and Mental Health, Financial and Legal Coaching available at no cost to the employee
Paid Time Off
7 Equator observed holidays per year for eligible employees (including MLK Day)
1 paid volunteer day per year
Paid time for voting on election day and for reflection on Juneteenth
401K - Employee eligible after 1 year of employment
Free coffee
Compensation will be commensurate with experience.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
POSITION: Café General Manager
CLASSIFICATION: Exempt
REPORTING RELATIONSHIPS:
Reports to the District Manager
Direct Reports: Shift Leads, Baristas, and Food Prep Positions
Position Summary
The Café General Manager is responsible for leading the entire cafe team to providing an exceptional coffee experience for the customer. In order to be successful in this position, you must have a passion for the mission and values of Equator Coffees and want to share that passion with your team and the greater community by being a leader within the café.
Key Responsibilities
Sets a standard of conscientiously hiring, training, developing, and retaining employees
Continuously develops self and team
Inspires and creates a positive environment
Communicates regularly with team, provides positive and constructive feedback, and holds quarterly team meetings
Create timely and complete schedules, taking the business and employees needs into consideration
Completes payroll accurately and submits it within the proper time frame
Models hospitality and is in service to the customer
Acts to resolve customer concerns and is always looking for ways to make the experience better
Monitors, coaches, and encourages team members to exceed the customer’s expectations through the team’s execution of the operations, processes, recipes, and knowledge
Know all products, including ingredients, quality consistency positioning, and signage with the ability to answer questions that might come up from staff or customers
Completes required inventories and accurate ordering in the proper time frame
Manage the store’s financial performance and costs to include accurate cash controls and product ordering
Completes the weekly financial corporate requirements accurately and in a timely manner
Is relentless to find ways to drive sales and create new customers
Monitors Key Performance Indicators and is always looking for areas to improve
Qualifications and Requirements
Demonstrates a passion for coffee and inspires it in others
Management experience in specialty coffee, retail, hospitality and/or customer service is required
Experience managing a profitable & operationally sound single café/restaurant preferred
Must maintain current state issued SERVSafe Manager Certificate
Experience recruiting, hiring, and managing staff
Strong leadership skills with professional maturity
Proven ability to understand and execute on an organization’s goals and objectives
Enjoys working on a team and collaborating as a team player
Leadership, relationship, team building, and conflict management skills
Excellent interpersonal and communication skills - both oral and written
Must be able to exercise independent judgment and decision-making skills
Ability to work in a fast-paced environment, manage competing priorities and meet deadlines
Experience reviewing financial reports and meeting budgets
Able to work full time (the work regularly demands in excess of 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment
Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
Minimum High School or GED
Compensation
Competitive Salary
Attainable bonus structure
100% Employer Covered Premium Medical Insurance
(for full-time employees working over 30 hours per week after 60 days of employment)
Group Dental & Vision Insurance Plans Available
Employer Covered Life Insurance Premium
Flexible Spending Account (FSA) - Healthcare, Commuter and Dependent Day Care
Employee Assistance Program (EAP) - Physical and Mental Health, Financial and Legal Coaching available at no cost to the employee
Paid Time Off
7 Equator observed holidays per year for eligible employees (including MLK Day)
1 paid volunteer day per year
Paid time for voting on election day and for reflection on Juneteenth
401K - Employee eligible after 1 year of employment
Free coffee
Compensation will be commensurate with experience.
This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant.
Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.