Just Salad is seeking a proactive, detail-oriented, enthusiastic, and motivated candidate with a strong ability to problem-solve and a willingness to continuously learn. The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA, MA) and Corporate (50+ members). This is a hands-on role offering exposure to real-world IT infrastructure, cybersecurity practices, emerging AI-powered tooling, and day-to-day operations support.

This position is on our NYC Midtown office and reports to our Director of Field Tech + IT Operations

Duties & Responsibilities IT Support & Infrastructure
● Provide technical assistance to staff on hardware and software-related issues across all locations and corporate offices
● Install, configure, and troubleshoot computer systems, hardware, and peripheral devices on Windows and Mac environments
● Monitor system performance and proactively address issues to sustain 99%+ uptime across all machines
● Follow established procedures and processes for routine computer maintenance and system hygiene
● Perform system backups and maintain accurate, up-to-date records of configurations and changes
● Organize and manage new equipment intake and maintain existing hardware inventory
● Assist with new store opening installations across multiple markets, including device provisioning and network setup
● Travel 60-70% of the time within NYC and surrounding markets to support field locations Help Desk & End User Support
● Assist with managing and resolving IT Help Desk tickets through Freshservice in a timely, SLA-compliant manner
● Triage, categorize, and prioritize incoming requests; escalate complex issues to senior IT staff as appropriate
● Maintain clear and professional communication with end users throughout the ticket lifecycle
● Provide training and guidance to team members on the use of computer systems, software, and AV equipment
● Document technical procedures, troubleshooting steps, and resolutions for the IT knowledge base Cybersecurity/AI & Services
● Assist with monitoring systems for security vulnerabilities, suspicious activity, and policy violations
● Help maintain endpoint protection, access control, and user security awareness initiatives
● Adhere to data protection standards and internal IT security protocols at all times
● Assist in the evaluation, testing, and rollout of AI-powered tools and service integrations across business operations
● Support the IT team in integrating AI-driven solutions into existing workflows, such as helpdesk automation, predictive maintenance, and operations tooling
● Help monitor AI integration performance and flag anomalies, inefficiencies, or user adoption issues
● Collaborate with cross-functional teams to identify opportunities where automation or AI can improve day-to-day operations

Requirements & Qualifications
● Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field
● Foundational knowledge of computer systems, software, and AV equipment
● Understanding of network and system security principles
● Familiarity with hardware and software installation and configuration
● Exposure to AI tools, automation platforms, or IT service integrations is a strong plus
● Experience with Freshservice or a comparable ITSM/help desk platform is advantageous
● Excellent problem-solving and troubleshooting skills with a resourceful, solutions-first mindset
● Strong written and verbal communication skills and a customer service orientation
● Ability to work independently and collaboratively as part of a team
● Quick learner who adapts well to evolving technologies and workflows
● Willingness to travel 40%-50% of the time, primarily within NYC 

Benefits: 
$17-$17.50/hr
Free Just Salad while working 
FT- 40 hours per week
12 week internship

About Us:

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.

Just Salad is seeking a proactive, detail-oriented, enthusiastic, and motivated candidate with a strong ability to problem-solve and a willingness to continuously learn. The IT Intern will report to the Director of Field Tech + IT Operations and serve as a key resource for all IT-related queries across 120+ locations (NYC, FL, CHI, NJ, PA, MA) and Corporate (50+ members). This is a hands-on role offering exposure to real-world IT infrastructure, cybersecurity practices, emerging AI-powered tooling, and day-to-day operations support.

This position is on our NYC Midtown office and reports to our Director of Field Tech + IT Operations

Duties & Responsibilities IT Support & Infrastructure
● Provide technical assistance to staff on hardware and software-related issues across all locations and corporate offices
● Install, configure, and troubleshoot computer systems, hardware, and peripheral devices on Windows and Mac environments
● Monitor system performance and proactively address issues to sustain 99%+ uptime across all machines
● Follow established procedures and processes for routine computer maintenance and system hygiene
● Perform system backups and maintain accurate, up-to-date records of configurations and changes
● Organize and manage new equipment intake and maintain existing hardware inventory
● Assist with new store opening installations across multiple markets, including device provisioning and network setup
● Travel 60-70% of the time within NYC and surrounding markets to support field locations Help Desk & End User Support
● Assist with managing and resolving IT Help Desk tickets through Freshservice in a timely, SLA-compliant manner
● Triage, categorize, and prioritize incoming requests; escalate complex issues to senior IT staff as appropriate
● Maintain clear and professional communication with end users throughout the ticket lifecycle
● Provide training and guidance to team members on the use of computer systems, software, and AV equipment
● Document technical procedures, troubleshooting steps, and resolutions for the IT knowledge base Cybersecurity/AI & Services
● Assist with monitoring systems for security vulnerabilities, suspicious activity, and policy violations
● Help maintain endpoint protection, access control, and user security awareness initiatives
● Adhere to data protection standards and internal IT security protocols at all times
● Assist in the evaluation, testing, and rollout of AI-powered tools and service integrations across business operations
● Support the IT team in integrating AI-driven solutions into existing workflows, such as helpdesk automation, predictive maintenance, and operations tooling
● Help monitor AI integration performance and flag anomalies, inefficiencies, or user adoption issues
● Collaborate with cross-functional teams to identify opportunities where automation or AI can improve day-to-day operations

Requirements & Qualifications
● Currently pursuing or recently completed a Bachelor's degree in Information Technology, Computer Science, or a related field
● Foundational knowledge of computer systems, software, and AV equipment
● Understanding of network and system security principles
● Familiarity with hardware and software installation and configuration
● Exposure to AI tools, automation platforms, or IT service integrations is a strong plus
● Experience with Freshservice or a comparable ITSM/help desk platform is advantageous
● Excellent problem-solving and troubleshooting skills with a resourceful, solutions-first mindset
● Strong written and verbal communication skills and a customer service orientation
● Ability to work independently and collaboratively as part of a team
● Quick learner who adapts well to evolving technologies and workflows
● Willingness to travel 40%-50% of the time, primarily within NYC 

Benefits: 
$17-$17.50/hr
Free Just Salad while working 
FT- 40 hours per week
12 week internship

About Us:

Just Salad is a fast-casual restaurant chain with a mission to make everyday health and sustainability possible. The brand serves craveable, accessible, plant-centric meals made with homemade dressings, prepped-daily produce, from-scratch recipes and fresh, flavorful ingredients. Guests can choose from over 15 chef-designed salads, wraps, warm bowls, market plates, soups and smoothies, including classic offerings and rotating seasonal favorites. Empowering customers to “Eat with Purpose,” Just Salad is a Certified B Corporation™ and home to the world’s largest restaurant reusable program, as well as the first U.S. restaurant chain to carbon label its menu and offer a Climatarian menu category. The company was founded in 2006 and has over 100 locations across New York, New Jersey, Connecticut, Florida, Illinois, Pennsylvania, Massachusetts and Washington D.C.