To be the first point of contact for guests, delivering a warm and professional welcome. Maintain an immaculate appearance and a polished, engaging manner to enhance the overall dining experience. Ensure smooth reservations and seating processes while providing an exceptional level of hospitality.

Primary Responsibilities:

• Greet and welcome guests with a warm, friendly, and professional demeanour.
• Manage reservations and walk-in guests efficiently to optimise seating arrangements.
• Maintain an organised and well-presented front-of-house area.
• Provide guests with information about the menu and restaurant services.
• Assist in coordinating smooth service flow between the front-of-house and kitchen teams.
• Uphold high standards of personal grooming and professional presentation.
• Handle customer queries and special requests with discretion and efficiency.
• Support the team with administrative duties related to guest experience.

Personal Specification:

• Excellent interpersonal and communication skills.
• Professional, confident, and engaging personality.
• Well-groomed and impeccably presented.
• Strong organisational skills and ability to multitask.
• Ability to remain calm and composed under pressure.

• Knowledge of reservation management systems such as Seven rooms (Desirable)
• Multilingual abilities (Desirable)

The above outlines the primary responsibilities of the role; however, duties may evolve to meet the changing needs of the business. 

About KĀIO

KĀIO is a contemporary premium dining destination located within The Whiteley, one of London's most prestigious developments. Inspired by exceptional ingredients, refined yet approachable service, and genuine hospitality, KĀIO offers an elevated dining experience complemented by an extensive and carefully curated wine programme.

At KĀIO, we believe exceptional hospitality is created by exceptional people. This is an opportunity to join a dynamic leadership team at an exciting stage of the restaurant's journey, where your expertise, creativity, and passion will directly influence our success and help establish KĀIO as one of London's leading dining destinations.

To be the first point of contact for guests, delivering a warm and professional welcome. Maintain an immaculate appearance and a polished, engaging manner to enhance the overall dining experience. Ensure smooth reservations and seating processes while providing an exceptional level of hospitality.

Primary Responsibilities:

• Greet and welcome guests with a warm, friendly, and professional demeanour.
• Manage reservations and walk-in guests efficiently to optimise seating arrangements.
• Maintain an organised and well-presented front-of-house area.
• Provide guests with information about the menu and restaurant services.
• Assist in coordinating smooth service flow between the front-of-house and kitchen teams.
• Uphold high standards of personal grooming and professional presentation.
• Handle customer queries and special requests with discretion and efficiency.
• Support the team with administrative duties related to guest experience.

Personal Specification:

• Excellent interpersonal and communication skills.
• Professional, confident, and engaging personality.
• Well-groomed and impeccably presented.
• Strong organisational skills and ability to multitask.
• Ability to remain calm and composed under pressure.

• Knowledge of reservation management systems such as Seven rooms (Desirable)
• Multilingual abilities (Desirable)

The above outlines the primary responsibilities of the role; however, duties may evolve to meet the changing needs of the business. 

About KĀIO

KĀIO is a contemporary premium dining destination located within The Whiteley, one of London's most prestigious developments. Inspired by exceptional ingredients, refined yet approachable service, and genuine hospitality, KĀIO offers an elevated dining experience complemented by an extensive and carefully curated wine programme.

At KĀIO, we believe exceptional hospitality is created by exceptional people. This is an opportunity to join a dynamic leadership team at an exciting stage of the restaurant's journey, where your expertise, creativity, and passion will directly influence our success and help establish KĀIO as one of London's leading dining destinations.