Understudy General Manager at National Theatre

Summary

Understudy General Manager

Salary	To be discussed
Schedule	Full Time
Experience	Minimum 4 years of experience
Location	Upper Ground, London SE1 9PX, UK

Understudy General Manager

Description

OVERVIEW

The National Theatre, one of the UK's leading arts venues, reaches millions of people each year through live and digital programming, creating and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London’s South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike.

KERB’s vision is to create opportunity and joy through great food, from the kerb up. We operate markets, one-off events, workshops, consultancy, bars, a food hall in Central London and have developed a successful corporate catering arm, KERB Events Ltd.

KERB Events Limited is a joint venture with Compass Group UK. As part of this partnership, KERB Events Limited will become the sole F&B provider for this high-profile performance venue in central London, looking after all public-facing catering as well as internal hospitality and commercial events.

JOB DESCRIPTION

The role of the General Manager is to take complete ownership of the Understudy and KERB @ Understudy business within the National Theatre and drive that business forward. You will ensure all front and back of house areas exceed the operational standards set out by KERB, constantly delivering a consistently exemplary level of service and hospitality. You will manage 2 AGMs and a team of bar and counter staff. You will be in charge of the rota/scheduling to ensure all trading periods are appropriately staffed. You will inspire and lead the front of the house team’s daily activities in accordance with KERB and the National Theatres values and goals. You will always exceed customer expectations whilst achieving a target margin of profit and develop and implement a positive, productive and engaging work environment.

KEY AREAS OF RESPONSIBILITY

To take full operational responsibility for the day to day management of Understudy and KERB @ Understudy, ensuring the delivery of an exemplary customer experience according to KERB standards
To lead by example at the Understudy Bar and KERB @ Understudy, providing feedback and support to the team constantly through on-the-job coaching, demonstrating what good looks like by spending time engaging with and serving customers as well as by enforcing the necessary company policies
To lead on delivery of financial targets through management of costs as well as development and delivery of the sales strategy
To lead on monitoring and analysing sales, reconciling sales stock and takings
To proactively identify new sales opportunities and create a plan of action to carry out
To lead, recruit, train, supervise, co-ordinate, support and motivate a team of approximately 30 staff
To lead on ensuring effective communication within the team, providing important Company updates, ensuring appropriate handovers are taking place and staff are fully briefed, nipping any bad behaviour in the bud, identifying talent and working with HR to progress star team members, holding and prioritising regular one-to-one meetings with direct reports.
Overall responsibility for ensuring staff are fully briefed on any changes to product
Overall responsibility for ensuring adequate stock for service by efficient ordering and rotation, including liaising with the necessary KERB teams
To check stock deliveries, items issued to other departments and account for current stock held
Overall responsibility for ensuring all Understudy areas and all equipment, fixtures and fittings are in efficient working order for service and are impeccably presented
Overall responsibility for all food safety and health and safety matters at Understudy; you will ensure full compliance with all legal and regulatory requirements and ensure that you have adequate staff trained in fire and first aid as required
To perform all logistical and administrative duties necessary to ensure the smooth operation of Understudy commercial operations

PERSON SPECIFICATION

Approximately 3-4 years experience in a similar role in a fast paced environment within hospitality, events, cultural or heritage environment
Proven operational knowledge and experience of successfully delivering on a similar sized project (3m turnover) preferably gained from a hospitality background
A good working knowledge of the Craft beer industry with a curiosity to stay up to date with the breweries in London and across the UK and ability to train and instil the same knowledge in the team
The ability to deliver a rotational, varied tap list that is exciting and commercially viable
Ability to influence at all levels
Excellent working knowledge of EPOS systems for front and back of house (GoodTill preferable)
Understanding of commercials and product margins with in a food and drink business including P&L
Sales and Customer service focused
Ability to work with multiple stakeholders
Excellent verbal and written communication skills
Passionate about food and drink!
Positive and flexible attitude, with the ability to think quickly, laterally and problem solve
Be willing to roll up your sleeves and pitch in from time to time on non-designated areas of the business
Outstanding hustle

This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB family (within reason!)

OVERVIEW

The National Theatre, one of the UK's leading arts venues, reaches millions of people each year through live and digital programming, creating and sharing performances in London, across the UK and internationally. The organisation strives to be accessible, inclusive and sustainable. It empowers artists and craftspeople to make world-leading work, inspires young people, and works with communities. Based in the heart of London’s South Bank, the venue is home to multiple performance spaces and is attended by over a million people annually, operating year-round to provide a welcoming space for audiences and visitors alike.

KERB’s vision is to create opportunity and joy through great food, from the kerb up. We operate markets, one-off events, workshops, consultancy, bars, a food hall in Central London and have developed a successful corporate catering arm, KERB Events Ltd.

KERB Events Limited is a joint venture with Compass Group UK. As part of this partnership, KERB Events Limited will become the sole F&B provider for this high-profile performance venue in central London, looking after all public-facing catering as well as internal hospitality and commercial events.

JOB DESCRIPTION

The role of the General Manager is to take complete ownership of the Understudy and KERB @ Understudy business within the National Theatre and drive that business forward. You will ensure all front and back of house areas exceed the operational standards set out by KERB, constantly delivering a consistently exemplary level of service and hospitality. You will manage 2 AGMs and a team of bar and counter staff. You will be in charge of the rota/scheduling to ensure all trading periods are appropriately staffed. You will inspire and lead the front of the house team’s daily activities in accordance with KERB and the National Theatres values and goals. You will always exceed customer expectations whilst achieving a target margin of profit and develop and implement a positive, productive and engaging work environment.

KEY AREAS OF RESPONSIBILITY

To take full operational responsibility for the day to day management of Understudy and KERB @ Understudy, ensuring the delivery of an exemplary customer experience according to KERB standards
To lead by example at the Understudy Bar and KERB @ Understudy, providing feedback and support to the team constantly through on-the-job coaching, demonstrating what good looks like by spending time engaging with and serving customers as well as by enforcing the necessary company policies
To lead on delivery of financial targets through management of costs as well as development and delivery of the sales strategy
To lead on monitoring and analysing sales, reconciling sales stock and takings
To proactively identify new sales opportunities and create a plan of action to carry out
To lead, recruit, train, supervise, co-ordinate, support and motivate a team of approximately 30 staff
To lead on ensuring effective communication within the team, providing important Company updates, ensuring appropriate handovers are taking place and staff are fully briefed, nipping any bad behaviour in the bud, identifying talent and working with HR to progress star team members, holding and prioritising regular one-to-one meetings with direct reports.
Overall responsibility for ensuring staff are fully briefed on any changes to product
Overall responsibility for ensuring adequate stock for service by efficient ordering and rotation, including liaising with the necessary KERB teams
To check stock deliveries, items issued to other departments and account for current stock held
Overall responsibility for ensuring all Understudy areas and all equipment, fixtures and fittings are in efficient working order for service and are impeccably presented
Overall responsibility for all food safety and health and safety matters at Understudy; you will ensure full compliance with all legal and regulatory requirements and ensure that you have adequate staff trained in fire and first aid as required
To perform all logistical and administrative duties necessary to ensure the smooth operation of Understudy commercial operations

PERSON SPECIFICATION

Approximately 3-4 years experience in a similar role in a fast paced environment within hospitality, events, cultural or heritage environment
Proven operational knowledge and experience of successfully delivering on a similar sized project (3m turnover) preferably gained from a hospitality background
A good working knowledge of the Craft beer industry with a curiosity to stay up to date with the breweries in London and across the UK and ability to train and instil the same knowledge in the team
The ability to deliver a rotational, varied tap list that is exciting and commercially viable
Ability to influence at all levels
Excellent working knowledge of EPOS systems for front and back of house (GoodTill preferable)
Understanding of commercials and product margins with in a food and drink business including P&L
Sales and Customer service focused
Ability to work with multiple stakeholders
Excellent verbal and written communication skills
Passionate about food and drink!
Positive and flexible attitude, with the ability to think quickly, laterally and problem solve
Be willing to roll up your sleeves and pitch in from time to time on non-designated areas of the business
Outstanding hustle

This list is in no way exhaustive and the incumbent may be asked to perform other tasks to help out the KERB family (within reason!)

Details

Salary	To be discussed
Schedule	Full Time
Experience	Minimum 4 years of experience
Location	Upper Ground, London SE1 9PX, UK

Skills

Training Experience

Staff Scheduling

Microsoft Office

Online Ordering

Point of Sale

Training in Mixology

Advanced Knowledge of Wines

Advanced Beers/Spirits Knowledge

Casual Dining Experience

POS Systems

Money Handling

Fast-Paced Experience

Food Safety

By applying you confirm you have these skills.