Reservations Supervisor

Are you passionate about delivering exceptional customer service and looking for an exciting career opportunity? Firmdale Hotels is seeking a dynamic and enthusiastic Reservations Supervisor to join our esteemed team at the Knightsbridge Hotel. This is your chance to be part of a vibrant, award-winning hospitality group known for its stylish design and commitment to excellence. A wonderful development opportunity for someone passionate about reservations and revenue

Firmdale Hotels, a collection of luxury boutique hotels, prides itself on offering unparalleled guest experiences. Our properties, including the renowned Knightsbridge Hotel, blend contemporary chic with traditional comfort, creating unique spaces that feel like a home away from home. We are dedicated to fostering a supportive and inclusive work environment where every team member can thrive.

As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their reservation until their departure.

Responsibilities:

• Leading and supervising the reservations team to achieve and exceed guest satisfaction.
• Handling guest inquiries and reservations with precision and a personalised touch.
• Maintaining accurate records and managing reservations systems efficiently.
• Collaborating with the front office team to ensure seamless guest experiences.
• Providing training and support to team members, fostering a positive and productive work environment.

What you Need:

• Deliver exceptional service and ensure every guest feels valued and welcome.
• Lead by example, guiding and supporting your team to achieve their best.
• Ensure all guest reservations are handled accurately and efficiently.
• Utilise excellent interpersonal skills to communicate effectively with guests and team members.
• Maintain a well-organised reservations system to ensure smooth operations. 

 What We Offer:

• We offer a competitive hourly rate of £17.50 – £19.50 inclusive of service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location.
 
Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Best Boutique Hotels in London, The Times, 2026

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.  In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Are you passionate about delivering exceptional customer service and looking for an exciting career opportunity? Firmdale Hotels is seeking a dynamic and enthusiastic Reservations Supervisor to join our esteemed team at the Knightsbridge Hotel. This is your chance to be part of a vibrant, award-winning hospitality group known for its stylish design and commitment to excellence. A wonderful development opportunity for someone passionate about reservations and revenue

Firmdale Hotels, a collection of luxury boutique hotels, prides itself on offering unparalleled guest experiences. Our properties, including the renowned Knightsbridge Hotel, blend contemporary chic with traditional comfort, creating unique spaces that feel like a home away from home. We are dedicated to fostering a supportive and inclusive work environment where every team member can thrive.

As a Reservations Supervisor, you will play a crucial role in ensuring our guests receive inspirational service from the moment they make their reservation until their departure.

Responsibilities:

• Leading and supervising the reservations team to achieve and exceed guest satisfaction.
• Handling guest inquiries and reservations with precision and a personalised touch.
• Maintaining accurate records and managing reservations systems efficiently.
• Collaborating with the front office team to ensure seamless guest experiences.
• Providing training and support to team members, fostering a positive and productive work environment.

What you Need:

• Deliver exceptional service and ensure every guest feels valued and welcome.
• Lead by example, guiding and supporting your team to achieve their best.
• Ensure all guest reservations are handled accurately and efficiently.
• Utilise excellent interpersonal skills to communicate effectively with guests and team members.
• Maintain a well-organised reservations system to ensure smooth operations. 

 What We Offer:

• We offer a competitive hourly rate of £17.50 – £19.50 inclusive of service charge and benefits to be discussed at venue
• Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
• Discounted cinema tickets, gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme for recommending top talent
• Flexible scheduling without split shifts
• Dry cleaning service for work attire and discounted personal dry cleaning
• Enhanced holiday allowance based on length of service
• Season ticket loan for convenient commuting
• Ongoing training, professional development, and fully funded English lessons
• Regular social events, team activities, and fitness sessions
• Benefits like cycle to work scheme and annual long service awards
• One allocated paid day per year for volunteering work
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!

About Us

Set on the leafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses. With 44 beautifully appointed rooms and suites, each designed with Kit Kemp's characteristic flair for colour, pattern and craft, the hotel combines an intimate atmosphere with a truly exceptional location.
 
Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at the very centre of London's luxury world. This is a place where attention to detail defines everything, and the people who work here take genuine pride in what they do. We're looking for people who bring that same care and commitment to their work, and who love creating experiences that guests never forget.

You'll be joining a team whose Awards and Accolades speak for themselves:

• Sunday Times Best Places to Work 2024, 2025 & 2026
• Best Boutique Hotels in London, The Times, 2026

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.  In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.