Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Senior Reservations Agent. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our fabulous benefits you will enjoy as a Senior Reservations Agent are:

Annual earnings up to £34,000.00 (£31,000.00 base salary + non-contractual tronc)

·         Pension scheme with company contributions

·         50% discount in all our restaurants and Spa’s across our properties

·         Team member and Friends & Family rates across our properties

·         Complimentary stay after passing probation

·         Extensive discounts on our benefits platform

·         Access to private medical insurance

·         Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

·         Interest free season ticket loan

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Bike to work scheme

·         Recommend a Friend incentive

·         Complimentary laundry

·         Free meals on duty

·         Opportunity to join our taskforces to contribute to the business focuses, community and environment

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Senior Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Senior Reservations Agent, your main duties and expectations for the role will include:

·         Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual properties’ standards (i.e LQA and IHG).

·         Be proficient in usage of Opera Cloud, Spa / F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite etc.), ensuring the accuracy of data and efficiency of system usage.

·         Be fully conversant with budgets and forecasts for each of cluster properties, including Spa and F&B targets.

·         Keep track of Hotel’s performance against the budget / forecast and follow agreed sale strategies in relation to those targets.

·         Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

We are …

·         Best Employer for 2021 at Springboard’s Excellence Awards

·         One of the happiest hotels in London

·         Earth Check Silver Certified

·         2 rosettes

·         Hoteliers’ Charter Approved

·         Preferred Hotels & Resorts member

·         Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Senior Reservations Agent role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Senior Reservations Agent. This role will be based at The Landmark London Hotel, which is located in Marylebone just a short walking distance from both Marylebone and Baker Street stations.

Some of our fabulous benefits you will enjoy as a Senior Reservations Agent are:

Annual earnings up to £34,000.00 (£31,000.00 base salary + non-contractual tronc)

·         Pension scheme with company contributions

·         50% discount in all our restaurants and Spa’s across our properties

·         Team member and Friends & Family rates across our properties

·         Complimentary stay after passing probation

·         Extensive discounts on our benefits platform

·         Access to private medical insurance

·         Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be

·         Interest free season ticket loan

·         Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

·         Bike to work scheme

·         Recommend a Friend incentive

·         Complimentary laundry

·         Free meals on duty

·         Opportunity to join our taskforces to contribute to the business focuses, community and environment

·         Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Senior Reservations Agent, to join our Central Reservations Department on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Senior Reservations Agent, your main duties and expectations for the role will include:

·         Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual properties’ standards (i.e LQA and IHG).

·         Be proficient in usage of Opera Cloud, Spa / F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite etc.), ensuring the accuracy of data and efficiency of system usage.

·         Be fully conversant with budgets and forecasts for each of cluster properties, including Spa and F&B targets.

·         Keep track of Hotel’s performance against the budget / forecast and follow agreed sale strategies in relation to those targets.

·         Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

We are …

·         Best Employer for 2021 at Springboard’s Excellence Awards

·         One of the happiest hotels in London

·         Earth Check Silver Certified

·         2 rosettes

·         Hoteliers’ Charter Approved

·         Preferred Hotels & Resorts member

·         Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Senior Reservations Agent role is for you, come and pour some happiness into yours by joining our award-winning family today!

All applicants must be legally eligible to work in the UK