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Assistant Front Office Manager

Category
Hotel
Cuisine
British
Summary
Assistant Front Office Manager
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Lancaster Terrace, London W2, UK
Category Hotel
Cuisine British

Assistant Front Office Manager


Description

The Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and is committed to the vision of ‘We Always Care’.

A new opportunity has arisen to join the team as Assistant Front Office Manager, within our Front of House Department and we are seeking to recruit an enthusiastic and driven colleague who has the ability to deliver 5* service to our guests.

We are passionate about our team and consistently put people at the heart of our business. As our Assistant Front Office Manager you will manage the daily Front Office operations, effectively lead, train and develop team members. In addition to this, you will liaise and deal with all customer requests; ensure that there our customers are not kept waiting and be part of our Duty Manager team. 

It is essential to have a positive, ‘can do’ attitude and a drive to excel, ensuring that the hospitality is delivered consistently for internal and external customers.

The ideal candidate requires the following:

• Positive Attitude
• Minimum of 2 years experience in a 4/5 Star hotel at minimum of Supervisory Level
• Operational experience of Opera PMS
• Handling and resolution of customer complaints
• Excellent listening skills, communication skills, team work, stay calm under pressure
• Flexible with working hours
• Understanding the need for confidentiality and discretion

As our Assistant Front Office Manager you will be working with a dedicated and passionate Front Office team; you are expected to truly love your work and have the desire to progress in your career.

We believe the best recruitment strategy is to always hire on behaviour and attitude and in return for your hard work you will have access to an extensive learning and development program, opportunities to develop your career within a professional and enthusiastic team, great benefits and the chance to work with a Hotel which have won numerous awards.

If you feel that this role is for you, please apply today! We look forward to hearing from you.

The Royal Lancaster London focuses on the belief that ‘Happy Colleagues mean Happy Guests’, and is committed to the vision of ‘We Always Care’.

A new opportunity has arisen to join the team as Assistant Front Office Manager, within our Front of House Department and we are seeking to recruit an enthusiastic and driven colleague who has the ability to deliver 5* service to our guests.

We are passionate about our team and consistently put people at the heart of our business. As our Assistant Front Office Manager you will manage the daily Front Office operations, effectively lead, train and develop team members. In addition to this, you will liaise and deal with all customer requests; ensure that there our customers are not kept waiting and be part of our Duty Manager team. 

It is essential to have a positive, ‘can do’ attitude and a drive to excel, ensuring that the hospitality is delivered consistently for internal and external customers.

The ideal candidate requires the following:

• Positive Attitude
• Minimum of 2 years experience in a 4/5 Star hotel at minimum of Supervisory Level
• Operational experience of Opera PMS
• Handling and resolution of customer complaints
• Excellent listening skills, communication skills, team work, stay calm under pressure
• Flexible with working hours
• Understanding the need for confidentiality and discretion

As our Assistant Front Office Manager you will be working with a dedicated and passionate Front Office team; you are expected to truly love your work and have the desire to progress in your career.

We believe the best recruitment strategy is to always hire on behaviour and attitude and in return for your hard work you will have access to an extensive learning and development program, opportunities to develop your career within a professional and enthusiastic team, great benefits and the chance to work with a Hotel which have won numerous awards.

If you feel that this role is for you, please apply today! We look forward to hearing from you.


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location Lancaster Terrace, London W2, UK
Category Hotel
Cuisine British

Skills
Teamwork
Communication Skills
Positive attitude
Proactive
Listening Skills
Keen to learn
By applying you confirm you have these skills.


Lancaster Terrace, London W2, UK