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Assistant Reservations Manager
Central Reservations - The Landmark London
Assistant Reservations Manager
Central Reservations - The Landmark London
Full Time
3
Years
Experience
£38500 / Year
Assistant Reservations Manager
Central Reservations - The Landmark London
Full Time
3
Years
Experience
£38500 / Year
Skills
Fluent in English
Fast-Paced Experience
Experience in Reservations
Description
Enrich the Journeys of our People and our Guests as our Assistant Reservations Manager!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an Assistant Reservations Manager are:
Annual earnings up to £42,000 (£38,500 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Assistant Reservations Manager, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As an Assistant Reservations Manager, your main duties and expectations for the role will include:
- Support the Central Reservations Manager in leading and supervising a centralized reservations team handling bookings and enquiries for three hotels and apartment properties, including F&B and Spa services.
- Assist with the preparation and management of team rotas and resource allocation (including holiday cover) to ensure effective coverage during peak and off-peak period.
- Monitor the distribution of incoming workload - including reservation calls, emails, and online enquiries - ensuring prompt response times and booking conversions.
- Maintain in-depth knowledge of each property’s unique character, history, room types, facilities, outlets, packages, and promotions as well as property specific policies and procedures.
- Support the delivery of product knowledge to team members, ensuring they have in-depth knowledge or each property (room types, facilities, services etc.) including property specific policies and procedures.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
We are …
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this
Assistant Reservations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Enrich the Journeys of our People and our Guests as our Assistant Reservations Manager!
The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.
Some of the brilliant benefits you will enjoy as an Assistant Reservations Manager are:
Annual earnings up to £42,000 (£38,500 base salary + non-contractual tronc)
- Pension with company contributions
- 50% discount in all our restaurants and Spa treatments across our properties
- Free meals on duty
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Uniforms provided and laundered complimentary
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more!
We are currently looking for a passionate Assistant Reservations Manager, to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
As an Assistant Reservations Manager, your main duties and expectations for the role will include:
- Support the Central Reservations Manager in leading and supervising a centralized reservations team handling bookings and enquiries for three hotels and apartment properties, including F&B and Spa services.
- Assist with the preparation and management of team rotas and resource allocation (including holiday cover) to ensure effective coverage during peak and off-peak period.
- Monitor the distribution of incoming workload - including reservation calls, emails, and online enquiries - ensuring prompt response times and booking conversions.
- Maintain in-depth knowledge of each property’s unique character, history, room types, facilities, outlets, packages, and promotions as well as property specific policies and procedures.
- Support the delivery of product knowledge to team members, ensuring they have in-depth knowledge or each property (room types, facilities, services etc.) including property specific policies and procedures.
You will be required to work such hours as are necessary to fulfil their duties and in any event not less than 40 hours.
We are …
- One of Sunday Times’ Top 100 “Best Companies to Work For 2025”
- A Leading Hotels of the World member
- 5 red stars
- 2 rosettes
- Earth Check Silver Certified 2025
If you feel your experience, personality and interest are a match for this
Assistant Reservations Manager role, we encourage you to apply today. What makes you unique makes us exceptional!
All applicants must be legally eligible to work in the UK.
Assistant Reservations Manager
Full Time
3
Years
Experience
£38500 / Year
Skills
Fluent in English
Fast-Paced Experience
Experience in Reservations
222 Marylebone Rd,, London, NW1 6JQ, United Kingdom