Employee Records
Host
Lillie's
Part Time
Full Time
1 Year Experience
Coins Icon £12.71 - £13.5 / Hour
Host
Lillie's

Description

Incipio curates beautiful spaces with vibrant atmospheres for great times. 

Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.


The Role:

Our hosts are helpful, friendly, and highly organised. As the first people to greet our guests, they set the tone for the entire experience and play a key role in managing the day’s bookings seamlessly.


What We’re Looking For 

Previous experience hosting in a restaurant or bar, using a booking platform such as Design My Night, Sevenrooms or Open Table.

A true team player with a positive, proactive attitude 

A friendly, outgoing personality with a genuine love for hospitality

Ability to stay calm, organised, and positive during busy services

Strong teamwork skills and a willingness to support the wider venue

Excellent communication and guest interaction skills

Attention to detail and pride in delivering great service

Flexibility to work evenings, weekends, and peak event times


What You’ll Be Doing 

Welcoming guests warmly and creating a positive first impression from the moment they arrive 

Managing reservations and walk-ins, ensuring smooth table flow throughout service 

Providing friendly, attentive service and responding promptly to guest needs 

Offering knowledgeable recommendations on wines, drinks, and menu items 

Supporting the team to deliver a seamless dining experience during busy service periods 

Coordinating with the kitchen and bar to ensure timely and accurate orders Maintaining a clean, organised, and inviting front-of-house environment 

Handling guest enquiries, feedback, and special requests with professionalism 

Processing payments accurately and efficiently 

Assisting with opening and closing duties, including setting up and resetting service areas 

Upholding health, safety, and responsible alcohol service standards 

Contributing to a positive team culture and helping create memorable guest experiences

Supporting the wider team to keep service running smoothly

Bringing positive energy, professionalism, and pride to every shift


Benefits & Best Bits

Tronc paid fairly and equally  

60% of our management teams have been promoted internally.

Mental Maintenance: Therapy for free 

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 

Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows  

Company awards to celebrate team and regular events 

Incipio FC + Seasonal Socials 

Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) 

Enhanced Maternity, Paternity and Adoption leave 

50% discount for food and drink in all Incipio venues 


Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!


Incipio curates beautiful spaces with vibrant atmospheres for great times. 

Lillie’s is a sparkling wine bar and British sharing plates restaurant rooted in the rhythms of the English countryside. A celebration of homegrown supply, seasonal cooking, and modern British hospitality, it brings together the best of our fields, farms, and shores, paired with an expressive selection of sparkling wines from Britain and beyond. With expansive views across West London, the space offers a refined yet welcoming setting, designed to attract those seeking a premium and elevated experience at Olympia.


The Role:

Our hosts are helpful, friendly, and highly organised. As the first people to greet our guests, they set the tone for the entire experience and play a key role in managing the day’s bookings seamlessly.


What We’re Looking For 

Previous experience hosting in a restaurant or bar, using a booking platform such as Design My Night, Sevenrooms or Open Table.

A true team player with a positive, proactive attitude 

A friendly, outgoing personality with a genuine love for hospitality

Ability to stay calm, organised, and positive during busy services

Strong teamwork skills and a willingness to support the wider venue

Excellent communication and guest interaction skills

Attention to detail and pride in delivering great service

Flexibility to work evenings, weekends, and peak event times


What You’ll Be Doing 

Welcoming guests warmly and creating a positive first impression from the moment they arrive 

Managing reservations and walk-ins, ensuring smooth table flow throughout service 

Providing friendly, attentive service and responding promptly to guest needs 

Offering knowledgeable recommendations on wines, drinks, and menu items 

Supporting the team to deliver a seamless dining experience during busy service periods 

Coordinating with the kitchen and bar to ensure timely and accurate orders Maintaining a clean, organised, and inviting front-of-house environment 

Handling guest enquiries, feedback, and special requests with professionalism 

Processing payments accurately and efficiently 

Assisting with opening and closing duties, including setting up and resetting service areas 

Upholding health, safety, and responsible alcohol service standards 

Contributing to a positive team culture and helping create memorable guest experiences

Supporting the wider team to keep service running smoothly

Bringing positive energy, professionalism, and pride to every shift


Benefits & Best Bits

Tronc paid fairly and equally  

60% of our management teams have been promoted internally.

Mental Maintenance: Therapy for free 

Referral Bonus: refer a friend and once they have passed their probation you receive a bonus 

Career support and opportunities to develop within the Career Pathway, expanding in your role as the business grows  

Company awards to celebrate team and regular events 

Incipio FC + Seasonal Socials 

Incentive trips sponsored by Brands (Think Wine trips to Portugal and Ski Trips to France) 

Enhanced Maternity, Paternity and Adoption leave 

50% discount for food and drink in all Incipio venues 


Incipio & Inclusivity

We’re all about celebrating individuality & inclusivity. At Incipio, we believe diverse teams make the best teams. That’s why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We’ve got you!


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