Do you share our love for the vibrant world of hospitality and customer service combined?
We have the opportunity to join us on a 12-month fixed term contract as a Hotel Reservations consultant. In this role you will be responsible for securing reservations for Mitchells & Butlers Innkeeper’s Collection brand by providing excellent customer service and building relationships with corporate clients. You will also provide support to our Innkeeper’s teams on site to enable the guest a great stay. Working in our Birmingham city centre head office you’ll be part of friendly Innkeeper’s Collection Central Reservations team where you’ll be required to work shifts on a roster covering all days of the week and you will also need to be flexible to ensure cover during holiday periods/sickness.
Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. It’s been a tough year, but we’re not letting that stop us! Our investment programme is already underway, and we have been working in the background to make sure we come back stronger than ever. If you’re as passionate about hospitality as we are, we want to hear from you!
What’s in it for me…?
What will I be doing…?
What do I need…?
Just like our brands, our teams are diverse. You’ll need...
Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.
Closing Date: 11:59pm Tuesday 28th October 2025
Job Grade: Support/Technical
Line Manager: Jennifer Wright
Do you share our love for the vibrant world of hospitality and customer service combined?
We have the opportunity to join us on a 12-month fixed term contract as a Hotel Reservations consultant. In this role you will be responsible for securing reservations for Mitchells & Butlers Innkeeper’s Collection brand by providing excellent customer service and building relationships with corporate clients. You will also provide support to our Innkeeper’s teams on site to enable the guest a great stay. Working in our Birmingham city centre head office you’ll be part of friendly Innkeeper’s Collection Central Reservations team where you’ll be required to work shifts on a roster covering all days of the week and you will also need to be flexible to ensure cover during holiday periods/sickness.
Join us at Mitchells & Butlers, the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. It’s been a tough year, but we’re not letting that stop us! Our investment programme is already underway, and we have been working in the background to make sure we come back stronger than ever. If you’re as passionate about hospitality as we are, we want to hear from you!
What’s in it for me…?
What will I be doing…?
What do I need…?
Just like our brands, our teams are diverse. You’ll need...
Working at the home of hospitality (our head office), you may not be serving our guests, but your support will put smiles on our guests and teams faces. This is the place where we get creative, train our teams and crunch our numbers. We’re all about having fun and creating moments to remember across the nation, our head office is no different.
Closing Date: 11:59pm Tuesday 28th October 2025