We have an exciting 9 month fixed term opportunity within our award-winning People Services Team for a Team Leader to lead our Onboarding & RTW teams.

At Mitchells & Butlers, we are at the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants such as Miller & Carter and Toby Carvery, bustling bars including All Bar One, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about leading a best in class people services team and hospitality combined, we’d love to hear from you!

Our People Services team provide best in class support for all HR processes with services including hire to retire, payroll, expenses, Management Information, Helpdesk, Business Support and HR & Payroll Systems.

The role of Team Leader for our Right to work and Onboarding teams will lead a team of Advisors to provide support and advice to all managers and employees – Retail Management, Corporate and hourly paid employees based in c1600 Sites around the UK.

This exciting and varied role provides day to day leadership, development, and coaching to support Advisors to deliver a great service to our colleagues. 

Reporting into our Head of Operations and Support and based in our thriving office in Birmingham City Centre, this is an Office Flexible position. Playing a key role in our People Services team, this role will give the opportunity to grow your experience and career in HR/Payroll and beyond.

You’ll be well rewarded…

• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount.
• Never a dull moment - fun, laughs and lifelong friends! 
• On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts! There's also a free employee helpline- to support you with whatever life throws at you.

The Opportunity –  People Services Team Leader - Onboarding & Right to work

• Lead and manage a team of 10 Advisors to ensure services are provided in line with service levels and quality standards.
• Conduct regular 1:1 conversations, to review performance against objectives, give feedback, coach and discuss development / career aspirations
• Hold team meetings each period and weekly huddles to cascade information, facilitate great teamwork by sharing workloads, challenges and discussing opportunities to support each other and improve processes.
• Plan and manage resources to ensure continuity of services during breaks, planned and unplanned leave.
• Monitor workload and ensure all services and queries are delivered in line with time and quality service levels and any regulatory timescales.
• Manage relationships with senior stakeholders to support, advise and resolve any escalated issues or offer support, advice, and resolution.
• Ensure all processes are fully documented and regularly reviewed.
• Support the implementation of changes by supporting impact analysis, planning for changes, communications, implementation, and close review of embedding the change.
• Ensure quality standards are met and regularly reviewed with frequent monitoring and feedback to Advisors, so they have opportunities to further improve.
• Check and sign off all exceptions.
• Lead a culture of continuous improvement by identifying opportunities and regularly questioning and reviewing processes with the team.
• Lead the recruitment and training of new Advisor roles, working closely with other Team Leads to recruit Advisors who could support and work in all teams across People Services.
• Rotate around between teams for development and to help identify opportunities to further improve processes.

What you’ll need to bring….

• Demonstrate Leadership skills and coaching of others.
• Previous HR administration / payroll knowledge essential
• Experience of using HR SAP/Payroll desirable
• Basic knowledge of Business Reporting
• Previous experience leading a team desirable.
• Ability to prioritise workload of self and others.
• Highly organised with excellent attention to detail
• Works well under pressure.
• Excellent Communicator
• Experience of using HR SAP/Payroll desirable
• Basic knowledge of Business Reporting

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team.

Sounds like an opportunity where you could make a difference? Apply for this role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date – 11.59pm on Wednesday 8th April 2026.

Job Grade - Support/Technical 

Line Manager - Victoria Tierney

We have an exciting 9 month fixed term opportunity within our award-winning People Services Team for a Team Leader to lead our Onboarding & RTW teams.

At Mitchells & Butlers, we are at the heart of hospitality. With over 1,600 sites we’re the home of some of the nation’s favourite restaurants such as Miller & Carter and Toby Carvery, bustling bars including All Bar One, cosy country pubs and the local you didn’t know we owned. Think of a brand for any occasion, we’re all about providing moments to remember. If you’re passionate about leading a best in class people services team and hospitality combined, we’d love to hear from you!

Our People Services team provide best in class support for all HR processes with services including hire to retire, payroll, expenses, Management Information, Helpdesk, Business Support and HR & Payroll Systems.

The role of Team Leader for our Right to work and Onboarding teams will lead a team of Advisors to provide support and advice to all managers and employees – Retail Management, Corporate and hourly paid employees based in c1600 Sites around the UK.

This exciting and varied role provides day to day leadership, development, and coaching to support Advisors to deliver a great service to our colleagues. 

Reporting into our Head of Operations and Support and based in our thriving office in Birmingham City Centre, this is an Office Flexible position. Playing a key role in our People Services team, this role will give the opportunity to grow your experience and career in HR/Payroll and beyond.

You’ll be well rewarded…

• Love eating out? You'll love it even more with a massive 33% discount across all our brands, so whether its date night at Miller & Carter or family roast at Toby Carvery we’ve got you covered.  What’s more, you can also choose FIVE of your nearest and dearest and sign them up to 20% family and friend’s discount.
• Never a dull moment - fun, laughs and lifelong friends! 
• On top of all this, we offer; a pension, 26 days paid holiday, high-street shopping discounts! There's also a free employee helpline- to support you with whatever life throws at you.

The Opportunity –  People Services Team Leader - Onboarding & Right to work

• Lead and manage a team of 10 Advisors to ensure services are provided in line with service levels and quality standards.
• Conduct regular 1:1 conversations, to review performance against objectives, give feedback, coach and discuss development / career aspirations
• Hold team meetings each period and weekly huddles to cascade information, facilitate great teamwork by sharing workloads, challenges and discussing opportunities to support each other and improve processes.
• Plan and manage resources to ensure continuity of services during breaks, planned and unplanned leave.
• Monitor workload and ensure all services and queries are delivered in line with time and quality service levels and any regulatory timescales.
• Manage relationships with senior stakeholders to support, advise and resolve any escalated issues or offer support, advice, and resolution.
• Ensure all processes are fully documented and regularly reviewed.
• Support the implementation of changes by supporting impact analysis, planning for changes, communications, implementation, and close review of embedding the change.
• Ensure quality standards are met and regularly reviewed with frequent monitoring and feedback to Advisors, so they have opportunities to further improve.
• Check and sign off all exceptions.
• Lead a culture of continuous improvement by identifying opportunities and regularly questioning and reviewing processes with the team.
• Lead the recruitment and training of new Advisor roles, working closely with other Team Leads to recruit Advisors who could support and work in all teams across People Services.
• Rotate around between teams for development and to help identify opportunities to further improve processes.

What you’ll need to bring….

• Demonstrate Leadership skills and coaching of others.
• Previous HR administration / payroll knowledge essential
• Experience of using HR SAP/Payroll desirable
• Basic knowledge of Business Reporting
• Previous experience leading a team desirable.
• Ability to prioritise workload of self and others.
• Highly organised with excellent attention to detail
• Works well under pressure.
• Excellent Communicator
• Experience of using HR SAP/Payroll desirable
• Basic knowledge of Business Reporting

What makes Mitchells & Butlers a great place to work?

At M&B we value the unique perspectives each person brings. We believe that by fostering a culture of inclusion, respect, and allyship, we create a sense of belonging, engagement and teamwork which are essential to delivering great guest experiences. Join us and be a part of a great team.

Sounds like an opportunity where you could make a difference? Apply for this role today and we’ll be in touch to explore how you could be part of our exciting journey.

Closing Date – 11.59pm on Wednesday 8th April 2026.