People Services Advisor – Lifecycle or Business Support Team

Are you a curious, hard‑working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites, we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you.

We have an exciting initial 4-month fixed term opportunity to join our award‑winning People Services Team based in our Birmingham city centre head office. You’ll gain valuable HR and operational experience while delivering exceptional service to our people and our business.

You’ll be well rewarded…

• Fixed Term Contract initially, this the role will be reviewed with potential opportunities explored within the full time People Services department.
• 35 hours per week, Monday to Friday (office based)
• 33% off at all our brands, including our hotels
• A pension that pays — we’ll more than match your contributions (x1.5 up to 5%)
• Private healthcare, dental plan, cycle to work and keep‑fit schemes
• 26 days annual leave plus bank holidays, with the option to buy up to 2 weeks extra
• Opportunity to opt in to our Sharesave Plan
  
  

The Opportunity – People Services Advisor

You’ll be placed in either the Lifecycle Team or the Business Support Team. While each team has its own focus, both roles require strong service delivery, problem solving and a passion for supporting our people.

If placed in the Lifecycle Team, you will:

• Update and maintain HR systems in line with SLAs
• Log, monitor and manage HR/Payroll queries using internal systems
• Support managers through effective coaching and problem solving
• Process and monitor absence, maternity/paternity, leavers and benefit scheme administration
• Ensure accurate and timely input of employee data in line with GDPR
• Prepare and scan documentation via our EDM system
  
  

If placed in the Business Support Team, you will:

• Take ownership of operational queries from General Managers and RBMs
• Manage and route head office switchboard calls
• Capture accurate information using ServiceNow to support effective query resolution
• Liaise with internal departments and external suppliers to resolve issues within SLAs
• Provide administrative support for Remodel/Acquisition/Conversion/Disposal programmes
• Support the business through high‑support, high‑challenge coaching and problem solving
  
  

What you’ll need to bring to the role

• Previous HR, payroll or customer service experience (hospitality or shared service experience desirable)
• A sound working knowledge of Microsoft 365
• A passion for delivering a great service
• High levels of motivation, organisation and proactive problem solving
• Strong communication skills and the ability to work collaboratively
• Confidence handling queries and resolving issues constructively
  
  

Desirable (not essential):

• Experience using Oracle/SAP HR or Payroll systems
• Knowledge of HR processes or previous HR administration experience
• CIPD/CIPP qualification or equivalent
  
  

Apply for our People Services Advisor role today and we’ll be in touch to explore which team — Lifecycle or Business Support — could be the perfect fit for you.

 Closing date: Wednesday 2nd September 2026  

Grade - Support Tech
Mobility - Office


People Services Advisor – Lifecycle or Business Support Team

Are you a curious, hard‑working and reliable ‘people person’ with a passion for problem solving? With over 1,600 sites, we’re the home of some of the nation’s favourite restaurants, bustling bars, cosy country pubs and the local you didn’t know we owned. If you’re as passionate about making a difference within hospitality as we are, we want to hear from you.

We have an exciting initial 4-month fixed term opportunity to join our award‑winning People Services Team based in our Birmingham city centre head office. You’ll gain valuable HR and operational experience while delivering exceptional service to our people and our business.

You’ll be well rewarded…

• Fixed Term Contract initially, this the role will be reviewed with potential opportunities explored within the full time People Services department.
• 35 hours per week, Monday to Friday (office based)
• 33% off at all our brands, including our hotels
• A pension that pays — we’ll more than match your contributions (x1.5 up to 5%)
• Private healthcare, dental plan, cycle to work and keep‑fit schemes
• 26 days annual leave plus bank holidays, with the option to buy up to 2 weeks extra
• Opportunity to opt in to our Sharesave Plan
  
  

The Opportunity – People Services Advisor

You’ll be placed in either the Lifecycle Team or the Business Support Team. While each team has its own focus, both roles require strong service delivery, problem solving and a passion for supporting our people.

If placed in the Lifecycle Team, you will:

• Update and maintain HR systems in line with SLAs
• Log, monitor and manage HR/Payroll queries using internal systems
• Support managers through effective coaching and problem solving
• Process and monitor absence, maternity/paternity, leavers and benefit scheme administration
• Ensure accurate and timely input of employee data in line with GDPR
• Prepare and scan documentation via our EDM system
  
  

If placed in the Business Support Team, you will:

• Take ownership of operational queries from General Managers and RBMs
• Manage and route head office switchboard calls
• Capture accurate information using ServiceNow to support effective query resolution
• Liaise with internal departments and external suppliers to resolve issues within SLAs
• Provide administrative support for Remodel/Acquisition/Conversion/Disposal programmes
• Support the business through high‑support, high‑challenge coaching and problem solving
  
  

What you’ll need to bring to the role

• Previous HR, payroll or customer service experience (hospitality or shared service experience desirable)
• A sound working knowledge of Microsoft 365
• A passion for delivering a great service
• High levels of motivation, organisation and proactive problem solving
• Strong communication skills and the ability to work collaboratively
• Confidence handling queries and resolving issues constructively
  
  

Desirable (not essential):

• Experience using Oracle/SAP HR or Payroll systems
• Knowledge of HR processes or previous HR administration experience
• CIPD/CIPP qualification or equivalent
  
  

Apply for our People Services Advisor role today and we’ll be in touch to explore which team — Lifecycle or Business Support — could be the perfect fit for you.

Closing date: Wednesday 2nd September 2026