As the Operations Manager for ‘Suburban Pubs- North’, you will be directly responsible for leading, coaching and inspiring your team of 7 Area Managers to deliver the brand’s strategic plan, reporting to, and working alongside the Operations Director. You will play a key role in the evolution and development of the brand strategy with the support of central teams to include marketing, human resources, property, and finance. You will also have the opportunity to work on company and brand level projects alongside delivering an extensive and fast paced capital investment programme. Our successful candidate will have a background of operational excellence, accompanied by a comprehensive understanding of the suburban pub food and drink marketplace, and robust examples of delivering outstanding results.

Suburban Pubs is a collection of 234 fantastic businesses stretching across the UK in a variety of suburban settings. Where good pub food and drink, great value and a generous serving of sizzle are always on the menu. So whether our guests are looking for a family meal out or want to watch the footy with a pint they’ll find a Suburban pub to suit them. The rich variety of sites, locations and teams makes this Operations role especially exciting.

The newly appointed Operations Manager must have the ability to deliver high levels of team engagement, inspiring them to deliver a consistently exceptional proposition, through first class operational execution, with passion and pride. The ideal candidate for this role will be highly organised and energising, future focused, a real ambassador for the brand and of course lead from the front.

They must be a proven high performing operator and able to demonstrate outstanding people, profit, guest, and practices results.

What’s in it for me…?

• Competitive salary - 80k to 90k plus annual bonus scheme
• Mobile/flexible working
• Pension scheme (company pension contribution 7.5%)
• Employee Share Save Scheme, Private Medical Plan and Company Car (optional)
• 26 days paid holiday with the option to buy up to an extra 2 weeks holiday each year.
• 33% Employee Discount
• High-street shopping discounts and many more flexible rewards.

Experience required:

• Proven track record of leading high performing management level teams to deliver exceptional results.
• Strong understanding of operational P&L and capital investment.
• Evidence of being able to inspire and engage a diverse team and leveraging culture to drive performance.
• Has a natural ability to interpret data and insight, translating into operational action.
• Can evidence having led successful projects, delivered on time and to optimal impact.

Behaviours required:

• Creates a culture of empowerment, delivering sustainably brilliant results through their people.
• Role models a strong coaching approach that encourages their team to grow
• Has an ability to plan and prioritise effectively, whilst making timely decisions that impact performance.
• Places the necessary emphasis on developing a robust talent management and succession plan. Ensuring that both individuals, teams and the organisation fulfil their potential.
• Helps people set clear goals that deliver the brand strategy.
• Understands the criticality of effective communication to key stakeholders at all levels.
• Has a passion for hospitality and is driven to deliver brilliant performance

Please contact Tom Redwood, Katie White or Felicity Winsley if you have any questions.

Closing Date: Midnight, Tuesday 2nd September 2025

As the Operations Manager for ‘Suburban Pubs- North’, you will be directly responsible for leading, coaching and inspiring your team of 7 Area Managers to deliver the brand’s strategic plan, reporting to, and working alongside the Operations Director. You will play a key role in the evolution and development of the brand strategy with the support of central teams to include marketing, human resources, property, and finance. You will also have the opportunity to work on company and brand level projects alongside delivering an extensive and fast paced capital investment programme. Our successful candidate will have a background of operational excellence, accompanied by a comprehensive understanding of the suburban pub food and drink marketplace, and robust examples of delivering outstanding results.

Internal applicants must have completed the ‘RBM to OM development centre’ and be identified as ‘Ready to apply for OM positions’ by their current Divisional Director and HOP- this sponsorship must be confirmed before an application is completed. We would welcome applications from existing Operations Managers, this role certainly has the breadth to provide the stretch and challenge necessary for an experienced OM.

Suburban Pubs is a collection of 234 fantastic businesses stretching across the UK in a variety of suburban settings. Where good pub food and drink, great value and a generous serving of sizzle are always on the menu. So whether our guests are looking for a family meal out or want to watch the footy with a pint they’ll find a Suburban pub to suit them. The rich variety of sites, locations and teams makes this Operations role especially exciting.

The newly appointed Operations Manager must have the ability to deliver high levels of team engagement, inspiring them to deliver a consistently exceptional proposition, through first class operational execution, with passion and pride. The ideal candidate for this role will be highly organised and energising, future focused, a real ambassador for the brand and of course lead from the front.

They must be a proven high performing operator and able to demonstrate outstanding people, profit, guest, and practices results.

What’s in it for me…?

• Competitive salary - 80k to 90k plus annual bonus scheme
• Mobile/flexible working
• Pension scheme (company pension contribution 7.5%)
• Employee Share Save Scheme, Private Medical Plan and Company Car (optional)
• 26 days paid holiday with the option to buy up to an extra 2 weeks holiday each year.
• 33% Employee Discount
• High-street shopping discounts and many more flexible rewards.

Experience required:

• Internal applicants must have completed the ‘RBM to OM development centre’ and be identified as ‘Ready to apply for OM positions’ by their current Divisional Director and HOP- this sponsorship MUST be confirmed before an application is completed.
• Proven track record of leading high performing management level teams to deliver exceptional results.
• Strong understanding of operational P&L and capital investment.
• Evidence of being able to inspire and engage a diverse team and leveraging culture to drive performance.
• Has a natural ability to interpret data and insight, translating into operational action.
• Can evidence having led successful projects, delivered on time and to optimal impact.

Behaviours required:

• Creates a culture of empowerment, delivering sustainably brilliant results through their people.
• Role models a strong coaching approach that encourages their team to grow
• Has an ability to plan and prioritise effectively, whilst making timely decisions that impact performance.
• Places the necessary emphasis on developing a robust talent management and succession plan. Ensuring that both individuals, teams and the organisation fulfil their potential.
• Helps people set clear goals that deliver the brand strategy.
• Understands the criticality of effective communication to key stakeholders at all levels.
• Has a passion for hospitality and is driven to deliver brilliant performance

Please contact Tom Redwood, Katie White or Felicity Winsley if you have any questions.

Closing Date: Midnight, Tuesday 2nd September 2025