Job Description/Position Title: Director of Franchise Operations

What you’ll need:
Strong experience with Systems: If you’re not aware of how to build it, you understand how it works and make it sing.

Financial acumen and oversight: You know we’re going to say P&L .

Culture Development: Building great teams is something you’re highly passionate about, skilled in and most of all, love doing.

Training and Development of all levels of the organization: We have a team primed for growth.

Excellence bar: You are always thinking of how to improve yourself and others around you.

Strong Franchise Operations Experience: It’s different than corporate ops, so a proven track record is a MUST.


What you’ll do:

Work directly with Executive Team, Training Department, DMs and Home Shop to ensure operational success in our franchise restaurants

Direct and hold franchise teams accountable for service and operations excellence

Develop and train franchise operators into effective leaders who are capable of developing their own team into capable leaders

Ensure adherence to Melt Shop procedures, policies and specifications designed to deliver the highest quality foods in designated restaurants

Conduct random inspections and audits of restaurants to ensure brand standards are being met.

Conduct daily, weekly, monthly financial and performance analysis of each location.

Set measurable goals with the franchise teams and Implement plans to achieve financial performance.

Manage restaurant budgets focusing on systems to drive sales and reduce prime-costs

Develop and implement best practices in cooperation with the restaurant management teams

Responsible for successfully growing same-store sales at all company restaurants

Responsible for overseeing the preparation, setup, training, opening, and ongoing operation of new locations

Creating of culture building activities to drive employee development and effectively reduce turnover.

Create and execute agendas for Monthly franchisee meetings.


What else you’ll need:

Bachelor’s degree in Business Management or any related field

At least 10 years of Leadership Experience in the restaurant industry.

Works well with people: guests, the general public, and employees.

Great communication skills: verbal, written, and must have the ability to clearly articulate financial goals and objectives.

Must be great with managerial based computer systems, excel, and other best practices software.

Administrative and organizational skills

Willingness to learn and advance education through attending training workshops and meetings

Training and Development of GMs, DMs, and other key Management Positions

Ability to work independently and effectively communicate objectives and performance to top level management.