About the Role

Join us at Fantasy Island Resort, Lincolnshire’s leading family theme park! Our resort is home to over 30 exciting rides and attractions, two of the UK’s tallest roller coasters, captivating live entertainment, and Europe’s largest 7-day market. Alongside our breathtaking 40-acre attraction, we also operate two caravan parks and a modern short-stay holiday park with luxury lodges.

The role requires you to provide administrative, customer service and sales support across Fantasy Island, Skegness Pier and wider group businesses, helping ensure the smooth day-to-day running of operations.

The role will mainly involve handling customer enquiries, supporting office administration, following internal processes, assisting with sales enquiries and supporting reporting and research tasks.

This role requires someone who is organised, proactive, confident communicating with customers and able to manage multiple tasks in a busy environment.

Key Responsibilities

• Answer customer enquiries across phone, email and social media channels
• Order and manage office stationery and supplies
• Follow and manage internal processes including:
• Group and party bookings
• Customer complaints and feedback
• Influencer booking administration
• Sponsorship and donation processing

• Update and maintain marketing content across websites, digital platforms and promotional materials, ensuring information is accurate and up to date.
• Support sales activity by following up leads, responding to enquiries and helping convert bookings.
• Assist with data collection, reporting, customer feedback analysis and basic market research.
• Maintain accurate records and ensure information is logged correctly across systems.
• Provide administrative support for Mellors Group event projects, including preparing and distributing market trader contracts, coordinating communication with stakeholders and suppliers, taking notes and tracking actions from meetings and calls, and assisting with wider project administration.
• Provide administrative and ad-hoc support across Fantasy Island, Skegness Pier and wider group businesses as required.

Benefits

• Life Assurance cover, including:
• 24/7 access to a virtual GP and advanced nurse practitioners.
• Children's mental health support.
• Second medical opinion on diagnosis and treatment.
• Support with long-term health conditions.
• Wellbeing resources.
• Financial and legal information support.

Additional Benefits

• Regular reward and incentive schemes.
• 25% employee discount on food and beverage.
• FREE rides and attraction access (T&Cs apply).
• FREE onsite parking.
• Access to the company pension scheme.
• A vibrant social calendar and staff events.

Why Join Fantasy Island?

About the Role

Join us at Fantasy Island Resort, Lincolnshire’s leading family theme park! Our resort is home to over 30 exciting rides and attractions, two of the UK’s tallest roller coasters, captivating live entertainment, and Europe’s largest 7-day market. Alongside our breathtaking 40-acre attraction, we also operate two caravan parks and a modern short-stay holiday park with luxury lodges.

The role requires you to provide administrative, customer service and sales support across Fantasy Island, Skegness Pier and wider group businesses, helping ensure the smooth day-to-day running of operations.

The role will mainly involve handling customer enquiries, supporting office administration, following internal processes, assisting with sales enquiries and supporting reporting and research tasks.

This role requires someone who is organised, proactive, confident communicating with customers and able to manage multiple tasks in a busy environment.

Key Responsibilities

• Answer customer enquiries across phone, email and social media channels
• Order and manage office stationery and supplies
• Follow and manage internal processes including:
• Group and party bookings
• Customer complaints and feedback
• Influencer booking administration
• Sponsorship and donation processing

• Update and maintain marketing content across websites, digital platforms and promotional materials, ensuring information is accurate and up to date.
• Support sales activity by following up leads, responding to enquiries and helping convert bookings.
• Assist with data collection, reporting, customer feedback analysis and basic market research.
• Maintain accurate records and ensure information is logged correctly across systems.
• Provide administrative support for Mellors Group event projects, including preparing and distributing market trader contracts, coordinating communication with stakeholders and suppliers, taking notes and tracking actions from meetings and calls, and assisting with wider project administration.
• Provide administrative and ad-hoc support across Fantasy Island, Skegness Pier and wider group businesses as required.

Benefits

• Life Assurance cover, including:
• 24/7 access to a virtual GP and advanced nurse practitioners.
• Children's mental health support.
• Second medical opinion on diagnosis and treatment.
• Support with long-term health conditions.
• Wellbeing resources.
• Financial and legal information support.

Additional Benefits

• Regular reward and incentive schemes.
• 25% employee discount on food and beverage.
• FREE rides and attraction access (T&Cs apply).
• FREE onsite parking.
• Access to the company pension scheme.
• A vibrant social calendar and staff events.

Why Join Fantasy Island?