About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled IT field Support to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

Key Responsibilities

Eligible candidate will be part of a team supporting a group of 21 hotels and office locations within zone 1-4 in London. You will be first line of support and the foot on ground supporting our staff and guest.

·         Be the first point of contact for all IT issues.

·         Working knowledge in installing and configuring network devices/ desktops/laptops/audio equipment

·         Providing onsite technical assistance for events to help our guest to connect their equipment’s to property IT Infrastructure or use our inhouse equipment.

·         Assisting our guest on the in-room entertainment system like TV, tablets, Sky, IPTV, audio system, Wi-fi etc.

·         Coordinate with our central Helpdesk team and provide any assistance to them on any site related tasks and duties.

·         Perform IT asset maintenance tasks.

·         Verify assets are working fine and in tally with the asset management software.

·         Candidate should be willing to travel between sites at short notice within London.

·         Candidate should be flexible to work in any shift timings based on the department requirements.

·         Other ad hoc IT tasks given to you by the HOD.

·         Good communication skills both verbal and written is essential.

Requirements and skills

·         The candidate needs to be customer centric.

·         Understanding of IT equipment’s like Laptop, Desktop, Tablets, Mobile phones, printers etc

·         Good knowledge of managing and connecting Audio/Video and other conferencing equipment’s.

·         Practical experience of installing and terminating CAT5/6 cabling.

·         Basic knowledge of VLAN’s and traffic routing.

·         Strong organisation and multi-tasking skills

• Good at problem-solving and decision-making

·         Ability to work independently or as part of a team.

·         Multitasking, organisational skills and time management skills

·         Positive demeanour

·         Proactive and reliable

• Good level of English is essential

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes

Eligibility

 Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm at The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled IT field Support to join our team. You will play a pivotal role by intervening in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.

Key Responsibilities

Eligible candidate will be part of a team supporting a group of 21 hotels and office locations within zone 1-4 in London. You will be first line of support and the foot on ground supporting our staff and guest.

·         Be the first point of contact for all IT issues.

·         Working knowledge in installing and configuring network devices/ desktops/laptops/audio equipment

·         Providing onsite technical assistance for events to help our guest to connect their equipment’s to property IT Infrastructure or use our inhouse equipment.

·         Assisting our guest on the in-room entertainment system like TV, tablets, Sky, IPTV, audio system, Wi-fi etc.

·         Coordinate with our central Helpdesk team and provide any assistance to them on any site related tasks and duties.

·         Perform IT asset maintenance tasks.

·         Verify assets are working fine and in tally with the asset management software.

·         Candidate should be willing to travel between sites at short notice within London.

·         Candidate should be flexible to work in any shift timings based on the department requirements.

·         Other ad hoc IT tasks given to you by the HOD.

·         Good communication skills both verbal and written is essential.

Requirements and skills

·         The candidate needs to be customer centric.

·         Understanding of IT equipment’s like Laptop, Desktop, Tablets, Mobile phones, printers etc

·         Good knowledge of managing and connecting Audio/Video and other conferencing equipment’s.

·         Practical experience of installing and terminating CAT5/6 cabling.

·         Basic knowledge of VLAN’s and traffic routing.

·         Strong organisation and multi-tasking skills

• Good at problem-solving and decision-making

·         Ability to work independently or as part of a team.

·         Multitasking, organisational skills and time management skills

·         Positive demeanour

·         Proactive and reliable

• Good level of English is essential

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes

Eligibility

 Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.