About Montcalm Collection

Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the city’s rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight London’s diverse attractions—from fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as Montcalm Royal London House, located in the former Royal Mail headquarters, and Montcalm Brewery, housed in the historic Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative hub, while Montcalm Mayfair, promises boutique five-star luxury in one of London’s most prestigious neighbourhoods.

Beyond luxury accommodation, Montcalm Collection is committed to creating holistic experiences that prioritise comfort, well-being, and exceptional service. From the urban creativity of Montcalm East to the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit, Southwick Street, the collection caters to a wide range of travellers seeking refined elegance and modern convenience. With additional offerings like Montcalm Townhouses and Park Grand Hotels, a stylish 4-star boutique brand, The Montcalm Collection continues to set the benchmark for premium hospitality in London.

Overview

We are seeking an accomplished and dynamic Head of People and Culture to join our portfolio of hotels in London. In this critical leadership role, you will spearhead the development, implementation, and management of our comprehensive people strategy. As a key figure within our organisation, you will oversee all facets of HR operations, with a primary emphasis on employee engagement and well-being. Your mission will be to attract, develop, and retain exceptional talent, ensuring the consistent delivery of 5-star service to our guests and valued team members.

• Design and execute a forward-thinking people strategy that aligns seamlessly with our brand pillars of Belonging, Wellbeing, Changemaking, Sensitivity and Sustainability
•  Inspire, mentor, and lead the HR team by setting clear objectives, fostering a strong sense of purpose, and cultivating a performance-driven culture.
• Conduct regular performance evaluations, offering constructive feedback and tailored development opportunities to drive continuous improvement.
• Strategically manage HR resources to optimise team productivity and operational excellence.
• Champion a culture of engagement, well-being, and satisfaction through innovative initiatives that enhance the employee experience.
• Lead recruitment initiatives to secure top-tier talent within the luxury hospitality sector, ensuring a streamlined and impactful onboarding process.
• Develop robust strategies for effective management of employee relations, ensuring alignment with organisational values and legal frameworks. Maintain meticulous records and provide regular ER trend reports to senior leadership.
• Foster a culture of innovation by staying abreast of evolving HR trends and integrating best practices that enhance team performance.
•  Lead the HR function through organisational transformations, ensuring transparent communication and minimal operational disruption.
• Serve as the principal mediator for workplace disputes, implementing proactive measures to prevent conflict and resolving issues fairly and expediently.
• Ensure all HR operations adhere to employment legislation, maintaining up-to-date knowledge of relevant legal developments.
• Collaborate with the L&D Manager to design and sustain impactful training programmes that strengthen team capabilities.
• Implement HR frameworks that meet industry benchmarks and uphold legal standards.
• Contribute strategically to management meetings, offering valuable HR insights and recommendations.
• Exhibit outstanding communication and interpersonal skills across all levels of the organisation.
• Demonstrate superior organisational and analytical abilities, ensuring efficient HR process management and compliance with deadlines.

Person Specification

The successful candidate will demonstrate that they have the following key criteria, personal competencies and skills:

• Extensive experience as a Head of People and Culture or equivalent leadership role within the luxury hospitality sector.
• Profound knowledge of HR best practices, employment legislation, and industry trends.
• Exceptional analytical, problem-solving, and strategic planning capabilities.
• Outstanding interpersonal, leadership, and communication skills.
• Professional, approachable demeanour with the ability to thrive under pressure.
• Strong commitment to accuracy, confidentiality, and high operational standards.
• Proven ability to contribute actively and strategically to senior management discussions and initiatives.

·         Experience of advising a senior management team and/or board of directors.

·         Strong leadership skills.

·         Experience of managing employees.

·         Good knowledge of Excel and analytical tools.

This job description is designed to outline primary duties and conditions related to the Head of People & Culture position at Montcalm Collection. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by Head of Hotels.

Essential Qualifications and Attributes

·         Previous experience in a similar role and ideally in boutique hotels

·         Excellent leadership skills and proven track record of training and developing employees.

·         Positive attitude and excellent communication skills

·         Attention to detail, great communication and organisational skills.

·         Ability to anticipate and resolve challenges / complaints.

·         Commitment to delivering a high level of customer service.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Celebrate your special day with a fully paid day off on your birthday.

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

About Montcalm Collection

Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the city’s rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight London’s diverse attractions—from fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as Montcalm Royal London House, located in the former Royal Mail headquarters, and Montcalm Brewery, housed in the historic Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative hub, while Montcalm Mayfair, promises boutique five-star luxury in one of London’s most prestigious neighbourhoods.

Beyond luxury accommodation, Montcalm Collection is committed to creating holistic experiences that prioritise comfort, well-being, and exceptional service. From the urban creativity of Montcalm East to the tranquil escapes at Inhabit, Queen’s Gardens and Inhabit, Southwick Street, the collection caters to a wide range of travellers seeking refined elegance and modern convenience. With additional offerings like Montcalm Townhouses and Park Grand Hotels, a stylish 4-star boutique brand, The Montcalm Collection continues to set the benchmark for premium hospitality in London.

Overview

We are seeking an accomplished and dynamic Head of People and Culture to join our portfolio of hotels in London. In this critical leadership role, you will spearhead the development, implementation, and management of our comprehensive people strategy. As a key figure within our organisation, you will oversee all facets of HR operations, with a primary emphasis on employee engagement and well-being. Your mission will be to attract, develop, and retain exceptional talent, ensuring the consistent delivery of 5-star service to our guests and valued team members.

• Design and execute a forward-thinking people strategy that aligns seamlessly with our brand pillars of Belonging, Wellbeing, Changemaking, Sensitivity and Sustainability
•  Inspire, mentor, and lead the HR team by setting clear objectives, fostering a strong sense of purpose, and cultivating a performance-driven culture.
• Conduct regular performance evaluations, offering constructive feedback and tailored development opportunities to drive continuous improvement.
• Strategically manage HR resources to optimise team productivity and operational excellence.
• Champion a culture of engagement, well-being, and satisfaction through innovative initiatives that enhance the employee experience.
• Lead recruitment initiatives to secure top-tier talent within the luxury hospitality sector, ensuring a streamlined and impactful onboarding process.
• Develop robust strategies for effective management of employee relations, ensuring alignment with organisational values and legal frameworks. Maintain meticulous records and provide regular ER trend reports to senior leadership.
• Foster a culture of innovation by staying abreast of evolving HR trends and integrating best practices that enhance team performance.
•  Lead the HR function through organisational transformations, ensuring transparent communication and minimal operational disruption.
• Serve as the principal mediator for workplace disputes, implementing proactive measures to prevent conflict and resolving issues fairly and expediently.
• Ensure all HR operations adhere to employment legislation, maintaining up-to-date knowledge of relevant legal developments.
• Collaborate with the L&D Manager to design and sustain impactful training programmes that strengthen team capabilities.
• Implement HR frameworks that meet industry benchmarks and uphold legal standards.
• Contribute strategically to management meetings, offering valuable HR insights and recommendations.
• Exhibit outstanding communication and interpersonal skills across all levels of the organisation.
• Demonstrate superior organisational and analytical abilities, ensuring efficient HR process management and compliance with deadlines.

Person Specification

The successful candidate will demonstrate that they have the following key criteria, personal competencies and skills:

• Extensive experience as a Head of People and Culture or equivalent leadership role within the luxury hospitality sector.
• Profound knowledge of HR best practices, employment legislation, and industry trends.
• Exceptional analytical, problem-solving, and strategic planning capabilities.
• Outstanding interpersonal, leadership, and communication skills.
• Professional, approachable demeanour with the ability to thrive under pressure.
• Strong commitment to accuracy, confidentiality, and high operational standards.
• Proven ability to contribute actively and strategically to senior management discussions and initiatives.

·         Experience of advising a senior management team and/or board of directors.

·         Strong leadership skills.

·         Experience of managing employees.

·         Good knowledge of Excel and analytical tools.

This job description is designed to outline primary duties and conditions related to the Head of People & Culture position at Montcalm Collection. It is not an exhaustive list and additional tasks and responsibilities may be required as directed by Head of Hotels.

Essential Qualifications and Attributes

·         Previous experience in a similar role and ideally in boutique hotels

·         Excellent leadership skills and proven track record of training and developing employees.

·         Positive attitude and excellent communication skills

·         Attention to detail, great communication and organisational skills.

·         Ability to anticipate and resolve challenges / complaints.

·         Commitment to delivering a high level of customer service.

Benefits

·         Competitive salary

·         A supportive, empowering team environment

·         Benefits platform with various discounts

·         Wellbeing support, workshops and advice

·         28 holidays including eight bank holidays, with more holidays after two-year service

·         Cash-back health benefits, including optical, dental, chiropractor and physio services

·         Discounted gym membership

·         Access to Wellbeing platform and sessions, including EAP

·         Celebrate your special day with a fully paid day off on your birthday.

·         Awards and Recognition Programme

·         Annual parties

·         Regular and ongoing training and development, including leadership workshops

·         Pension scheme

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.