LEARNING AND DEVELOPMENT MANAGER

 About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled and ambitious Learning and Development Manager to join our team. You will play a pivotal role by creating and delivering of bespoke training programmes, with the intention of expanding on the talent and skills across all employees at all levels within our business.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

·         Creating training programmes that are aligned with our objectives and having a strong understanding of what these are.

·         Acting as the go to within the business for anyone with questions or queries regarding training and development plans.

·         Working closely with various leaders across the organisation and having a full understanding of their departments and training requirements.

·         Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching.

·         Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training.  

·         Building relationships with 3rd party training providers.

·         Managing the development of the People team from a training perspective.

·         Drive our Apprenticeship Programme to develop new talent within the business.

·         Design learning pathways for all employees depending on their job role and aspirations.

·         Work closely with the Head of Departments based on their team’s training needs and matrix

 Essential Qualifications

·         Innovative aptitude, to develop new concepts and to deliver creative solutions.

·         Service minded and ability to involve and support operations.

·         An understanding of technology and its role in Training and Development, from e-learning to Microsoft Office and Opera system.

·         Demonstrated obsession regarding the customer experience.

·         Ability to provide excellent internal and external customer service.

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes

·         Special Day off on your birthday. 

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.

LEARNING AND DEVELOPMENT MANAGER

 About Montcalm Collection

United by timeless style and peerless service, the Montcalm Collection is London’s compendium of luxury hotels. Housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped skyscraper, each hotel reveals a different chapter in the city’s story. Architecture and style may change, but classic hospitality stands the test of time: expect an enduring welcome from our team. We are proud of our past, but even more excited for our future.

Discover the hotels in the collection. Our historic brewery reimagined as a vibrant modern hotel: The Montcalm At The Brewery. Our Georgian charmer with an artful modern spirit: The Montcalm Marble Arch. Our storied city-slicker, housed in the former headquarters of the Royal Mail: The Montcalm Royal London House. Our duo of mindful hotels which set a slower pace: Inhabit Southwick Street and Inhabit Queen’s Gardens.

Overview

Montcalm Collection are looking for a skilled and ambitious Learning and Development Manager to join our team. You will play a pivotal role by creating and delivering of bespoke training programmes, with the intention of expanding on the talent and skills across all employees at all levels within our business.

Help to shape the Montcalm Collection’s next chapter and showcase your skills. Become a trusted ambassador for one of our hotels and take advantage of the opportunity to move between properties, achieving the service and product delivery standards for the department with a high degree of customer care and service.

Key Responsibilities

·         Creating training programmes that are aligned with our objectives and having a strong understanding of what these are.

·         Acting as the go to within the business for anyone with questions or queries regarding training and development plans.

·         Working closely with various leaders across the organisation and having a full understanding of their departments and training requirements.

·         Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching.

·         Having an awareness of the allocated budget and an ability to find solutions in order to implement the required training.  

·         Building relationships with 3rd party training providers.

·         Managing the development of the People team from a training perspective.

·         Drive our Apprenticeship Programme to develop new talent within the business.

·         Design learning pathways for all employees depending on their job role and aspirations.

·         Work closely with the Head of Departments based on their team’s training needs and matrix

 Essential Qualifications

·         Innovative aptitude, to develop new concepts and to deliver creative solutions.

·         Service minded and ability to involve and support operations.

·         An understanding of technology and its role in Training and Development, from e-learning to Microsoft Office and Opera system.

·         Demonstrated obsession regarding the customer experience.

·         Ability to provide excellent internal and external customer service.

Benefits

·         Collaborative and empowering team dynamics.

·         Pathways for promotions and growth within the brand.

·         Recognition and Rewards Program.

·         Access to an array of discounts via our Benefits Platform.

·         Comprehensive training through Certified Classroom and E-Learnings.

·         28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.

·         Health incentives: Cash-back on optical, dental, chiropractic, and physio services.

·         Concession on gym memberships.

·         Nutritious meals provided during shifts.

·         Complimentary dry-cleaning service for uniforms.

·         Inclusive pension schemes

·         Special Day off on your birthday. 

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this particular role.