About Montcalm Collection

Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the city’s rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight London’s diverse attractions—from fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as Montcalm Royal London House, located in the former Royal Mail headquarters, and Montcalm Brewery, housed in the historic Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative hub, while Montcalm Mayfair, promises boutique five-star luxury in one of London’s most prestigious neighbourhoods.

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Overview

The Employee Relations Officer acts as the first point of contact for all employee relations (ER) matters across Montcalm Collection. The role ensures fair and consistent treatment of employees while providing expert advice on policies, employment law, grievances, disciplinaries, and performance management.

By working closely with managers and the wider People & Culture team, the Employee Relations Officer plays a key role in supporting a positive, engaged, and legally compliant workplace culture that reflects Montcalm Collection’s values of respect, inclusivity, and wellbeing.

Competencies

1. Employee Relations Expertise

·         Provides accurate, timely advice on ER cases, policies, and employment law.

·         Ensures fairness, consistency, and compliance in all ER matters.

2. Communication & Influence

·         Builds trust and credibility across all levels of the organisation.

·         Coaches managers in handling ER issues confidently and effectively.

3. Professionalism & Confidentiality

·         Handles sensitive information with discretion.

·         Maintains impartiality and objectivity in investigations and decision-making.

4. Organisational Skills

·         Manages multiple ER cases, priorities, and deadlines effectively.

·         Maintains accurate case records, documentation, and reporting.

5. Engagement & Wellbeing Focus

·         Promotes a culture of inclusivity, respect, and wellbeing.

·         Identifies ER trends and supports proactive initiatives to enhance employee engagement.

Key Responsibilities

·         Act as the first point of contact for all ER queries, ensuring timely and fair resolution.

·         Manage and advise on disciplinaries, grievances, appeals, and capability processes in line with UK employment law and ACAS Code of Practice.

·         Support impartial investigations into employee complaints, ensuring accurate documentation.

·         Provide coaching and guidance to managers on ER issues and best practice.

·         Maintain ER case trackers and records to support compliance and analysis.

·         Keep HR policies and procedures up to date with legislation and Montcalm standards.

·         Advise managers and employees on policies, contracts, and procedures.

·         Support compliance checks, audits, and reporting requirements.

·         Foster positive working relationships and promote a respectful, inclusive culture.

·         Support initiatives that enhance employee engagement and wellbeing.

·         Monitor ER trends and recommend proactive solutions to reduce risk.

·         Support absence management, probation reviews, return-to-work meetings, and flexible working requests.

·         Assist with HR projects such as policy rollouts, engagement surveys, and training programmes.

·         Support managers with performance improvement plans and exit processes.

Skills & Qualifications

·         Proven experience in Employee Relations, HR Advisor, or similar role (hospitality or service sector preferred).

·         Strong knowledge of UK employment law, HR best practice, and ACAS Code of Practice.

·         Ability to manage sensitive and complex ER cases professionally and confidentially.

·         Excellent interpersonal and communication skills, with the ability to influence and build trust.

·         Highly organised, detail-oriented, and able to manage competing priorities.

·         CIPD Level 5 (or working towards) preferred.

Working Conditions

·         Based at Montcalm Collection Hotels, with occasional cross-property support.

·         Role involves support ER cases outside of core hours if required

·         Office-based with occasional remote working, depending on business needs.

Benefits & Perks

·         Competitive salary package.

·         Supportive and empowering team environment.

·         Wellbeing support, workshops, and advice.

·         Training and development opportunities, including CIPD study support.

·         28 holidays including eight bank holidays (more after two years’ service).

·         Cash-back health benefits, including optical, dental, chiropractor, and physio services.

·         Discounted gym membership and access to wellbeing platforms.

·         Fully paid day off for your birthday.

·         Awards and recognition programme.

·         Annual parties and events.

·         Ongoing training and leadership development opportunities.

·         Pension scheme

·         Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

About Montcalm Collection

Montcalm Collection is a portfolio of luxury hotels in London, offering a seamless blend of the city’s rich heritage and contemporary sophistication. Each hotel within the collection reflects its unique location, providing guests with tailored experiences that highlight London’s diverse attractions—from fine dining and wellness retreats to modern British design and historic landmarks. The collection includes iconic properties such as Montcalm Royal London House, located in the former Royal Mail headquarters, and Montcalm Brewery, housed in the historic Whitbread Brewery. Montcalm East, near Shoreditch, serves as a creative hub, while Montcalm Mayfair, promises boutique five-star luxury in one of London’s most prestigious neighbourhoods.

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Overview

The Employee Relations Officer acts as the first point of contact for all employee relations (ER) matters across Montcalm Collection. The role ensures fair and consistent treatment of employees while providing expert advice on policies, employment law, grievances, disciplinaries, and performance management.

By working closely with managers and the wider People & Culture team, the Employee Relations Officer plays a key role in supporting a positive, engaged, and legally compliant workplace culture that reflects Montcalm Collection’s values of respect, inclusivity, and wellbeing.

Competencies

1. Employee Relations Expertise

·         Provides accurate, timely advice on ER cases, policies, and employment law.

·         Ensures fairness, consistency, and compliance in all ER matters.

2. Communication & Influence

·         Builds trust and credibility across all levels of the organisation.

·         Coaches managers in handling ER issues confidently and effectively.

3. Professionalism & Confidentiality

·         Handles sensitive information with discretion.

·         Maintains impartiality and objectivity in investigations and decision-making.

4. Organisational Skills

·         Manages multiple ER cases, priorities, and deadlines effectively.

·         Maintains accurate case records, documentation, and reporting.

5. Engagement & Wellbeing Focus

·         Promotes a culture of inclusivity, respect, and wellbeing.

·         Identifies ER trends and supports proactive initiatives to enhance employee engagement.

Key Responsibilities

·         Act as the first point of contact for all ER queries, ensuring timely and fair resolution.

·         Manage and advise on disciplinaries, grievances, appeals, and capability processes in line with UK employment law and ACAS Code of Practice.

·         Support impartial investigations into employee complaints, ensuring accurate documentation.

·         Provide coaching and guidance to managers on ER issues and best practice.

·         Maintain ER case trackers and records to support compliance and analysis.

·         Keep HR policies and procedures up to date with legislation and Montcalm standards.

·         Advise managers and employees on policies, contracts, and procedures.

·         Support compliance checks, audits, and reporting requirements.

·         Foster positive working relationships and promote a respectful, inclusive culture.

·         Support initiatives that enhance employee engagement and wellbeing.

·         Monitor ER trends and recommend proactive solutions to reduce risk.

·         Support absence management, probation reviews, return-to-work meetings, and flexible working requests.

·         Assist with HR projects such as policy rollouts, engagement surveys, and training programmes.

·         Support managers with performance improvement plans and exit processes.

Skills & Qualifications

·         Proven experience in Employee Relations, HR Advisor, or similar role (hospitality or service sector preferred).

·         Strong knowledge of UK employment law, HR best practice, and ACAS Code of Practice.

·         Ability to manage sensitive and complex ER cases professionally and confidentially.

·         Excellent interpersonal and communication skills, with the ability to influence and build trust.

·         Highly organised, detail-oriented, and able to manage competing priorities.

·         CIPD Level 5 (or working towards) preferred.

Working Conditions

·         Based at Montcalm Collection Hotels, with occasional cross-property support.

·         Role involves support ER cases outside of core hours if required

·         Office-based with occasional remote working, depending on business needs.

Benefits & Perks

·         Competitive salary package.

·         Supportive and empowering team environment.

·         Wellbeing support, workshops, and advice.

·         Training and development opportunities, including CIPD study support.

·         28 holidays including eight bank holidays (more after two years’ service).

·         Cash-back health benefits, including optical, dental, chiropractor, and physio services.

·         Discounted gym membership and access to wellbeing platforms.

·         Fully paid day off for your birthday.

·         Awards and recognition programme.

·         Annual parties and events.

·         Ongoing training and leadership development opportunities.

·         Pension scheme

·         Celebrate your special day with a fully paid day off on your birthday.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.