Montcalm Collection

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

 Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Overview

The Sales Coordinator is a key support role within Montcalm Collection’s commercial team, driving revenue growth through efficient sales administration and exceptional client service. Working closely with the Sales Manager, this role supports lead generation, market research, and the coordination of sales and marketing activities. Highly organised and commercially minded, the Sales Coordinator ensures accurate reporting, seamless communication across departments, and professional client interactions. With a proactive and detail-oriented approach, this role upholds Montcalm Collection standards of excellence while contributing to the achievement of business objectives and revenue targets.

Key Responsibilities 

·Carry out market research and identify potential new accounts and leads through local street walks, competitor reader boards, local publications and networking events.

· Communicate and discuss all potential leads with the Sales Manager to establish how they are managed.

· Support the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required by the needs of the business.

·Ensure that daily, weekly and monthly administration is completed accurately and within the required timescales.

·Fully understand rate negotiation, account development and management, rate agreements and rate loading.

·Produce accurate and timely reports that meet the needs of the Sales Manager, to include the reporting of appointments, calls made and leads.

·Achieve set KPI’s.

·Fully understand the hotel's budget.

· Competitor SWOT analysis and weekly visits completed.

· Support the Sales Manager as and when required.

· Support the Sales team in achieving the monthly budget through the professional and efficient management of sales queries.

· Liaise closely with all departments, ensuring they are up to date with all company/client information & rates.

· Assist in the development of sales products.

· Attend internal Sales Meetings and take minutes and action points as required.

· Develop and maintain competitor hotel information.

· Organisation and distribution of mail shots and monthly newsletters.

· Make sure databases are updated by the agreed standards.

· Creating/designing marketing material.

·Fully understand the hotel amenities, packages and promotions· 

· Updating and maintaining our hotel website

· Support the sales team in conducting show rounds of the hotel facilities.

· Office organisation, including ordering stationary, business cards, give aways etc.

· Complete training as deemed necessary by the Sales Manager.

· Undergo regular audits of emails, sales systems, databases, online filing and manual files.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

Skills & Qualification 

·Excellent communication skills

·Good level of IT skills, including Excel, PowerPoint, and Word

·Proactive approach to meeting deadlines and targets

·Excellent organisational and administration skills

·Proven track record of achieving KPI’s

·Excellent grooming standards

·Commitment to delivering a high level of customer service

·Positive attitude

·Ability to work well under time pressure

·A passion for sales

Working Condition

·The role is based in the company’s London office.

· Normal working hours are Monday to Friday, 9 am – 5.30 pm, during live events and build-up hours may vary.

· Out-of-hours work at events may be required.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!   

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm Collection

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service. Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests. While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

 Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Overview

The Sales Coordinator is a key support role within Montcalm Collection’s commercial team, driving revenue growth through efficient sales administration and exceptional client service. Working closely with the Sales Manager, this role supports lead generation, market research, and the coordination of sales and marketing activities. Highly organised and commercially minded, the Sales Coordinator ensures accurate reporting, seamless communication across departments, and professional client interactions. With a proactive and detail-oriented approach, this role upholds Montcalm Collection standards of excellence while contributing to the achievement of business objectives and revenue targets.

Key Responsibilities 

·Carry out market research and identify potential new accounts and leads through local street walks, competitor reader boards, local publications and networking events.

· Communicate and discuss all potential leads with the Sales Manager to establish how they are managed.

· Support the sales team in attending and assisting with in-house marketing activities, familiarisation trips, client hospitality evenings, presentations, show rounds and promotional activities as required by the needs of the business.

·Ensure that daily, weekly and monthly administration is completed accurately and within the required timescales.

·Fully understand rate negotiation, account development and management, rate agreements and rate loading.

·Produce accurate and timely reports that meet the needs of the Sales Manager, to include the reporting of appointments, calls made and leads.

·Achieve set KPI’s.

·Fully understand the hotel's budget.

· Competitor SWOT analysis and weekly visits completed.

· Support the Sales Manager as and when required.

· Support the Sales team in achieving the monthly budget through the professional and efficient management of sales queries.

· Liaise closely with all departments, ensuring they are up to date with all company/client information & rates.

· Assist in the development of sales products.

· Attend internal Sales Meetings and take minutes and action points as required.

· Develop and maintain competitor hotel information.

· Organisation and distribution of mail shots and monthly newsletters.

· Make sure databases are updated by the agreed standards.

· Creating/designing marketing material.

·Fully understand the hotel amenities, packages and promotions· 

· Updating and maintaining our hotel website

· Support the sales team in conducting show rounds of the hotel facilities.

· Office organisation, including ordering stationary, business cards, give aways etc.

· Complete training as deemed necessary by the Sales Manager.

· Undergo regular audits of emails, sales systems, databases, online filing and manual files.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

Skills & Qualification 

·Excellent communication skills

·Good level of IT skills, including Excel, PowerPoint, and Word

·Proactive approach to meeting deadlines and targets

·Excellent organisational and administration skills

·Proven track record of achieving KPI’s

·Excellent grooming standards

·Commitment to delivering a high level of customer service

·Positive attitude

·Ability to work well under time pressure

·A passion for sales

Working Condition

·The role is based in the company’s London office.

· Normal working hours are Monday to Friday, 9 am – 5.30 pm, during live events and build-up hours may vary.

· Out-of-hours work at events may be required.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!   

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.