Montcalm Collection

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Head of Health & Safety and Security is responsible for developing, implementing, and maintaining robust health & safety and security strategies across Montcalm Collection properties in London. The role ensures that all properties comply with current legislation, corporate standards, and best practices relating to health & safety, fire safety, guest security, emergency planning, and risk management.

The role leads and supports hotel-based teams in delivering safe environments for guests, employees, and visitors while ensuring the security infrastructure is fit for purpose and aligned with brand standards and local risk profiles.

Key Responsibilities

• Ensure that all hotels comply with relevant health & safety legislation (including HSE, fire regulations, and licensing conditions).
• Manage and coordinate internal and external audits and inspections.
• Track actions and implement corrective/preventive measures following incidents or audits.
• Design and deliver (or coordinate) training for managers and staff on:
• Health & Safety awareness
• Fire safety and evacuation procedures
• Emergency response protocols
• Personal safety and incident reporting
• Conduct risk assessments and safety drills across all hotel locations.
• Lead on risk assessments for guest, employee, contractor, and site safety.
• Ensure dynamic risk assessments are in place for events, high-profile guests, or protest risks.
• Oversee accident/incident reporting, investigation, root cause analysis, and lessons learned.
• Oversee physical and personnel security across all properties, including:
• CCTV systems
• Key control and access systems
• Contracted security personnel
• Guest security protocols and incident response
• Liaise with local police, emergency services, and third-party providers to manage local risks.
• Maintain and test emergency response, evacuation, and business continuity plans across all hotels.
• Lead or support crisis responses to major incidents (e.g., fire, injury, security breach).
• Monitor and analyse incident trends across the estate, identifying hotspots or recurring risks.
• Produce regular reports and updates for the senior management team.
• Maintain accurate and up-to-date records in line with GDPR and compliance requirements.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Calm under pressure, analytical and detail focused.
• Diplomatic and able to engage across all levels.
• Able to show integrity and discretion in handling sensitive issues and confidential information.
• Strong leadership and influencing skills.
• Ability to conduct training and presentations.
• Excellent investigation, report writing and auditing skills.
• Proven experience in a multi-site Health & Safety and/or Security leadership role.
• Strong knowledge of CCTV, access systems and incident management tools.
• NEBOSH Diploma (or equivalent Level 6 qualification)
• First Aid at Work.
• Fire Safety Certification.

Working Conditions

• Full-time position, based in the head office, or as required by the business.
• Flexible to travel frequently in between properties.
• Out-of-hours work may be necessary in the event of emergencies, projects or audits.
• Occasional overnight stays if required for project supervision or off-site meetings.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

Montcalm Collection

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Head of Health & Safety and Security is responsible for developing, implementing, and maintaining robust health & safety and security strategies across Montcalm Collection properties in London. The role ensures that all properties comply with current legislation, corporate standards, and best practices relating to health & safety, fire safety, guest security, emergency planning, and risk management.

The role leads and supports hotel-based teams in delivering safe environments for guests, employees, and visitors while ensuring the security infrastructure is fit for purpose and aligned with brand standards and local risk profiles.

Key Responsibilities

• Ensure that all hotels comply with relevant health & safety legislation (including HSE, fire regulations, and licensing conditions).
• Manage and coordinate internal and external audits and inspections.
• Track actions and implement corrective/preventive measures following incidents or audits.
• Design and deliver (or coordinate) training for managers and staff on:
• Health & Safety awareness
• Fire safety and evacuation procedures
• Emergency response protocols
• Personal safety and incident reporting
• Conduct risk assessments and safety drills across all hotel locations.
• Lead on risk assessments for guest, employee, contractor, and site safety.
• Ensure dynamic risk assessments are in place for events, high-profile guests, or protest risks.
• Oversee accident/incident reporting, investigation, root cause analysis, and lessons learned.
• Oversee physical and personnel security across all properties, including:
• CCTV systems
• Key control and access systems
• Contracted security personnel
• Guest security protocols and incident response
• Liaise with local police, emergency services, and third-party providers to manage local risks.
• Maintain and test emergency response, evacuation, and business continuity plans across all hotels.
• Lead or support crisis responses to major incidents (e.g., fire, injury, security breach).
• Monitor and analyse incident trends across the estate, identifying hotspots or recurring risks.
• Produce regular reports and updates for the senior management team.
• Maintain accurate and up-to-date records in line with GDPR and compliance requirements.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• Calm under pressure, analytical and detail focused.
• Diplomatic and able to engage across all levels.
• Able to show integrity and discretion in handling sensitive issues and confidential information.
• Strong leadership and influencing skills.
• Ability to conduct training and presentations.
• Excellent investigation, report writing and auditing skills.
• Proven experience in a multi-site Health & Safety and/or Security leadership role.
• Strong knowledge of CCTV, access systems and incident management tools.
• NEBOSH Diploma (or equivalent Level 6 qualification)
• First Aid at Work.
• Fire Safety Certification.

Working Conditions

• Full-time position, based in the head office, or as required by the business.
• Flexible to travel frequently in between properties.
• Out-of-hours work may be necessary in the event of emergencies, projects or audits.
• Occasional overnight stays if required for project supervision or off-site meetings.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.