t Moxy Piccadilly Circus, we do things differently. We’re stylish, spirited, and always on – just like the city we’re proud to be part of. Moxy is more than just a place to stay; it’s a vibe. Think smart design, social spaces, and a bold team who bring the energy 24/7.

We’re looking for a confident and capable Guest Service Manager to lead our front-of-house operations. You’ll make sure our guests get the same vibrant Moxy experience from check-in to check-out, whether they’re arriving at midnight or midday. From managing the team to handling guest needs, you’ll be the go-to person for making it all happen.

What You’ll Be Doing

• Lead and inspire the front-of-house team, ensuring every guest interaction is warm, professional, and on-brand

• Oversee daily operations, including check-ins, check-outs, and guest requests

• Respond swiftly to guest concerns and operational issues with a calm, can-do attitude

• Maintain a secure, welcoming, and lively atmosphere in line with the Moxy brand

• Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities

• Conduct regular operational and safety checks to keep the hotel running smoothly

• Collaborate with other departments to ensure seamless service across the guest journey

What We’re Looking For

• Previous experience in hotel front office or guest services (supervisory experience essential)

• A self-starter with strong decision-making and leadership skills

• Warm, engaging communication and a true guest service mindset

• Experience with PMS systems (Opera experience preferred)

• Reliable, flexible, and able to work varied shifts, including weekends

t Moxy Piccadilly Circus, we do things differently. We’re stylish, spirited, and always on – just like the city we’re proud to be part of. Moxy is more than just a place to stay; it’s a vibe. Think smart design, social spaces, and a bold team who bring the energy 24/7.

We’re looking for a confident and capable Guest Service Manager to lead our front-of-house operations. You’ll make sure our guests get the same vibrant Moxy experience from check-in to check-out, whether they’re arriving at midnight or midday. From managing the team to handling guest needs, you’ll be the go-to person for making it all happen.

What You’ll Be Doing

• Lead and inspire the front-of-house team, ensuring every guest interaction is warm, professional, and on-brand

• Oversee daily operations, including check-ins, check-outs, and guest requests

• Respond swiftly to guest concerns and operational issues with a calm, can-do attitude

• Maintain a secure, welcoming, and lively atmosphere in line with the Moxy brand

• Maximise room occupancy at the best rates and use up-selling techniques to promote hotel services and facilities

• Conduct regular operational and safety checks to keep the hotel running smoothly

• Collaborate with other departments to ensure seamless service across the guest journey

What We’re Looking For

• Previous experience in hotel front office or guest services (supervisory experience essential)

• A self-starter with strong decision-making and leadership skills

• Warm, engaging communication and a true guest service mindset

• Experience with PMS systems (Opera experience preferred)

• Reliable, flexible, and able to work varied shifts, including weekends