Key Accountabilities - Protect customers and colleagues from physical and verbal abuse.
- Deter violence, public order offences, till snatchers and other types of thefts.
- Patrol the store and surrounding areas, conducting checks per site assignment instructions.
- Record suspicious activity and inform store management.
- Handle difficult situations safely and professionally.
- Operate and monitor Surveillance systems.
- Monitor store CCTV and conduct retrospective reviews focused on shrinkage.
- Maintain a clean and professional appearance, wearing full uniform, valid SIA licence, and identity badge.
- Liaise with store management and provide clear, concise feedback.
- Collaborate with Police and crime partnerships to support crime reduction.
- Complete reports, documenting observations, occurrences, and surveillance activities.
- Utilise all equipment and technology to maximise impact on security and loss prevention.
- Report all incidents by the end of the shift.
- Wear and activate BWCCTV in accordance with company procedures.
- Identify and rectify behaviours and situations that endanger health, safety, and wellbeing of others.
Skills / Experience and Attributes we are looking for- Frontline Security Guarding, Door Supervision or Close Protection SIA licence (or valid training certificates).
- A full five-year checkable employment/education history.
- Experience in delivering excellent customer service.
- Strong written and verbal communication skills.
- Adaptable communication style for different audiences.
- Ability to work in a fast-paced service environment.
- Proficiency in using technology.
- Good attention to detail.
- High level of enthusiasm and passion.
- Previous experience in a similar role is desirable but not essential.
- Public Space Surveillance SIA licence is desirable but not essential.
Additional Comments Please note that current employees may apply for this role; however, it will involve taking on the outlined responsibilities in addition to their existing Customer Assistant duties. A shift premium of £0.25 per hour will be applied. Full training will be provided to successful candidates to ensure they are equipped for the role. |