Role | Area Manager

Location | North East

Salary | Up to £60,000

Contract | Permanent

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for?

Our ideal candidate is an Area Manager who has a passion about delivering excellent guest service, developing their team through coaching & training, and has the ability to run a large, multi-faceted business, and drive different revenue streams.

• Do you have 3+ years of area manager experience in the leisure, hospitality, or F&B sector?
• Are you an Area Manager who is goal orientated and can drive revenue across their area?
• Are you a leader who loves to coach and develop their teams?
• Are you focused on delivering an outstanding guest experience every time?
• Are you welcoming, and supportive of those around you?
• Have you got a positive, can-do, and problem-solving attitude?
• Do you have the ability to create a sense of fun?

The Role

• Accountability for ensuring the improvement of service and hospitality delivery, creating clear KPIs and known ways of working that develop across sites and become a clear representative standard and point of difference for the business and your area.
• Pro-actively seek ways of continually improving service every day.
• Ensure the recruitment process is being followed at each venue when recruiting for team members.
• Oversee the annual appraisal process, ensuring timelines and roles are clearly understood, and all related paperwork is submitted, including quarterly business review meetings.
• Encourage proactivity & innovation within your team.
• Lead by example, adopting a hands on' approach, demonstrating positivity and adaptability of approach.
• Maximise team performance through managing, engaging, and coaching the General Managers and Assistant General Managers.
• Actively and positively encourage teamwork, recognise, and reward achievement.
• Create a best-in-class service environment, working on team-building initiatives and ensuring all staff understand their roles, and embrace positive change.
• Be accountable for decision making across sites. Be the go-to for General Managers with their queries on operational issues.
• Drive for positive resolution of issues arising in the sites and ensure relevant people are kept informed (site management / head office etc.)
• Proactively assess procedures; working with your team in an agile manner to respond to industry legislation, trends, and best practice.
• Maintain a good understanding of your cost, and where you (as the area manager) can bring the most value every day.
• Deliver year on year sales growth and budgeted profit.
• Maintain costs in line with budgets, through efficient sales forecasting to ensure all sites achieve net operating profit to budget, by adopting a pro-active approach to sales and cost control, including stock management, staff rota planning, etc.
• To be accountable for ensuring that the sites and the managers (and their teams) are compliant in all aspects of the law, and that all hospitality, operational, Health & Safety and Food Safety standards and followed.
• Ensure all sites run smoothly by following clearly defined systems and procedures and that the standards, policies and procedures and being consistently maintained.

Working Arrangement

• Field based, this role requires regular travel to our venues.
• Flexibility to work evenings, weekends & Bank Holiday.
• Hotel overnight stays as required to meet the needs of the business.
• Some international travel.
• Attend and participate in company meetings.
• Multiple platforms for communicating with HQ Support & site teams to include phone, email and Teams.

What We’ll Offer

• Up to £60,000 salary per annum plus additional bonus per quarter
• Company Car
• Private Health insurance & benefits through Vitality
• Cycle2Work scheme in partnership with Halfords
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Friends and family discounts across the Lane7 Group
• Company contribution pension

 To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!

Role | Area Manager

Location | North East

Salary | Up to £60,000

Contract | Permanent

About Us

Lane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Think of us as your one-stop-shop for a great activity packed experience. Not only do we offer highly attractive bowling lanes, but also arcades, ping-pong, e-darts, virtual reality, karting and much more!

Could you be what we’re looking for?

Our ideal candidate is an Area Manager who has a passion about delivering excellent guest service, developing their team through coaching & training, and has the ability to run a large, multi-faceted business, and drive different revenue streams.

• Do you have 3+ years of area manager experience in the leisure, hospitality, or F&B sector?
• Are you an Area Manager who is goal orientated and can drive revenue across their area?
• Are you a leader who loves to coach and develop their teams?
• Are you focused on delivering an outstanding guest experience every time?
• Are you welcoming, and supportive of those around you?
• Have you got a positive, can-do, and problem-solving attitude?
• Do you have the ability to create a sense of fun?

The Role

• Accountability for ensuring the improvement of service and hospitality delivery, creating clear KPIs and known ways of working that develop across sites and become a clear representative standard and point of difference for the business and your area.
• Pro-actively seek ways of continually improving service every day.
• Ensure the recruitment process is being followed at each venue when recruiting for team members.
• Oversee the annual appraisal process, ensuring timelines and roles are clearly understood, and all related paperwork is submitted, including quarterly business review meetings.
• Encourage proactivity & innovation within your team.
• Lead by example, adopting a hands on' approach, demonstrating positivity and adaptability of approach.
• Maximise team performance through managing, engaging, and coaching the General Managers and Assistant General Managers.
• Actively and positively encourage teamwork, recognise, and reward achievement.
• Create a best-in-class service environment, working on team-building initiatives and ensuring all staff understand their roles, and embrace positive change.
• Be accountable for decision making across sites. Be the go-to for General Managers with their queries on operational issues.
• Drive for positive resolution of issues arising in the sites and ensure relevant people are kept informed (site management / head office etc.)
• Proactively assess procedures; working with your team in an agile manner to respond to industry legislation, trends, and best practice.
• Maintain a good understanding of your cost, and where you (as the area manager) can bring the most value every day.
• Deliver year on year sales growth and budgeted profit.
• Maintain costs in line with budgets, through efficient sales forecasting to ensure all sites achieve net operating profit to budget, by adopting a pro-active approach to sales and cost control, including stock management, staff rota planning, etc.
• To be accountable for ensuring that the sites and the managers (and their teams) are compliant in all aspects of the law, and that all hospitality, operational, Health & Safety and Food Safety standards and followed.
• Ensure all sites run smoothly by following clearly defined systems and procedures and that the standards, policies and procedures and being consistently maintained.

Working Arrangement

• Field based, this role requires regular travel to our venues.
• Flexibility to work evenings, weekends & Bank Holiday.
• Hotel overnight stays as required to meet the needs of the business.
• Some international travel.
• Attend and participate in company meetings.
• Multiple platforms for communicating with HQ Support & site teams to include phone, email and Teams.

What We’ll Offer

• Up to £60,000 salary per annum plus additional bonus per quarter
• Company Car
• Private Health insurance & benefits through Vitality
• Cycle2Work scheme in partnership with Halfords
• Access to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.
• Friends and family discounts across the Lane7 Group
• Company contribution pension

 To Apply

All candidates must be fluent in written and spoken English and have the right to work in the UK.

Does this sound what you’re looking for? Get in touch asap to find out more and join us!