Hospitality Manager

Job Title: HOSPITALITY MANAGER

Department/Location: Kenwood
Supervisor: General Manager of Operations
Job Type: Full-Time Salary
Company: Olio Restaurant is a fine dining concept in the Kenwood Collection Tower
Job Description: The Assistant Hospitality Manager is responsible for managing daily operations for all front of house operations.
Job Purpose: To ensure guest satisfaction is delivered by team members providing genuine hospitality and balancing a financially successful business.
Job Qualifications:
• Excellent track record in hospitality
• Fine Dining Experience is required
• Manage reservations and shift teams as well the scheduling of shift teams to appropriately meet the demands of reservations according to volume of the business
• Extensive wine knowledge and ability to teach to hourly staff
• Extensive knowledge of safety, sanitation, and food handling procedures.
• Work days, nights, and/or weekends as required
• Professional communication skills required.
• Ability to work in a team environment, develop staff and mentor hourly management and hourly team.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated and organized.
• Have a commitment to quality service and food and beverage quality.
• Ability to motivate team members to achieve a common goal.
• Able to maintain a staff low turnover rate and keep staffing numbers up to par
• Has a thorough knowledge of and adherence to the law with regard to:
o Licensing Laws
o Health and Safety Regulations
o Food Handling and Hygiene Laws
o Fire Regulations and Procedures
o First Aid Procedures
Job Tasks:
• Adhere to company standards and service levels to increase sales and minimize costs.
• Ensure every guest is visited a minimum of 1x per visit
• Ensure that all financial and payroll related duties are completed accurately, on time, and in accordance with company policies and procedures.
• Ensure compliance with operational standards, company policies, and Federal/State/Local laws.
• Audit service in all areas by all team members and provides feedback.
• Respond to complaints and takes appropriate action to ensure guest satisfaction.
• Interview hourly team members
• Ensure proper security procedures, safe working and guest environment.
• Provide direction to team members regarding operational and procedural issues.
• Display a pro-active an innovative approach to skills development and standards with your team.
• Ensure restaurant operations are running smoothly by completing all “Jolt” checklists in a timely manner.
• Able to act with initiative in planning for the future and possible consequences.
• Pro-active in getting things done and exceeding expectations of both guests and team members.
• Develop interactive guest relations and awareness of any possible future requirements. Relay information and ideas to Hospitality Manager for the enhancement of the guest expectation.
• Set a good example of the company dress code and appearance standards, ensuring that your team fully complies with all expectations.
• Enforce all alcohol and food licensing and regulations.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of cinema.
• Hire, develop and nurture employee talent to reduce turnover.
• Understand and report Workers’ Compensation and General Liability claims using proper procedures.
• Work closely with the management team to identify and develop team members for future leadership roles.
• Ensure the highest level of hourly employee training and validation of team member knowledge.
Physical Requirements:
• Ability to speak and hear.
• Ability to stand and walk for long periods of time.
• Ability to reach, bend, stoop, and frequently lift up to 35 lbs.
Benefits/Perks:
• Competitive Pay
• Meals for Free On shift
• Growth Opportunities
• Free movie tickets
*We are proud to be an equal opportunity employer which values diversity. All employment decisions are made based on qualifications, merit and business need.


Olio Italian – an upscale, chic Italian restaurant featuring fresh pasta made daily, sommelier selected wines, traditional Italian entrees, a classically trained chef and an intimate dining room – is now open in the Kenwood Collection.
Olio Italian offers signature cocktails and craft beers on tap. In addition to the dining room, Olio Italian has a private dining room and outdoor patio, it is the perfect place to host large family dinners and corporate events.

Job Title: HOSPITALITY MANAGER

Department/Location: Kenwood
Supervisor: General Manager of Operations
Job Type: Full-Time Salary
Company: Olio Restaurant is a fine dining concept in the Kenwood Collection Tower
Job Description: The Assistant Hospitality Manager is responsible for managing daily operations for all front of house operations.
Job Purpose: To ensure guest satisfaction is delivered by team members providing genuine hospitality and balancing a financially successful business.
Job Qualifications:
• Excellent track record in hospitality
• Fine Dining Experience is required
• Manage reservations and shift teams as well the scheduling of shift teams to appropriately meet the demands of reservations according to volume of the business
• Extensive wine knowledge and ability to teach to hourly staff
• Extensive knowledge of safety, sanitation, and food handling procedures.
• Work days, nights, and/or weekends as required
• Professional communication skills required.
• Ability to work in a team environment, develop staff and mentor hourly management and hourly team.
• Ability to work calmly and effectively under pressure.
• Must have problem solving abilities, be self-motivated and organized.
• Have a commitment to quality service and food and beverage quality.
• Ability to motivate team members to achieve a common goal.
• Able to maintain a staff low turnover rate and keep staffing numbers up to par
• Has a thorough knowledge of and adherence to the law with regard to:
o Licensing Laws
o Health and Safety Regulations
o Food Handling and Hygiene Laws
o Fire Regulations and Procedures
o First Aid Procedures
Job Tasks:
• Adhere to company standards and service levels to increase sales and minimize costs.
• Ensure every guest is visited a minimum of 1x per visit
• Ensure that all financial and payroll related duties are completed accurately, on time, and in accordance with company policies and procedures.
• Ensure compliance with operational standards, company policies, and Federal/State/Local laws.
• Audit service in all areas by all team members and provides feedback.
• Respond to complaints and takes appropriate action to ensure guest satisfaction.
• Interview hourly team members
• Ensure proper security procedures, safe working and guest environment.
• Provide direction to team members regarding operational and procedural issues.
• Display a pro-active an innovative approach to skills development and standards with your team.
• Ensure restaurant operations are running smoothly by completing all “Jolt” checklists in a timely manner.
• Able to act with initiative in planning for the future and possible consequences.
• Pro-active in getting things done and exceeding expectations of both guests and team members.
• Develop interactive guest relations and awareness of any possible future requirements. Relay information and ideas to Hospitality Manager for the enhancement of the guest expectation.
• Set a good example of the company dress code and appearance standards, ensuring that your team fully complies with all expectations.
• Enforce all alcohol and food licensing and regulations.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of cinema.
• Hire, develop and nurture employee talent to reduce turnover.
• Understand and report Workers’ Compensation and General Liability claims using proper procedures.
• Work closely with the management team to identify and develop team members for future leadership roles.
• Ensure the highest level of hourly employee training and validation of team member knowledge.
Physical Requirements:
• Ability to speak and hear.
• Ability to stand and walk for long periods of time.
• Ability to reach, bend, stoop, and frequently lift up to 35 lbs.
Benefits/Perks:
• Competitive Pay
• Meals for Free On shift
• Growth Opportunities
• Free movie tickets
*We are proud to be an equal opportunity employer which values diversity. All employment decisions are made based on qualifications, merit and business need.


Olio Italian – an upscale, chic Italian restaurant featuring fresh pasta made daily, sommelier selected wines, traditional Italian entrees, a classically trained chef and an intimate dining room – is now open in the Kenwood Collection.
Olio Italian offers signature cocktails and craft beers on tap. In addition to the dining room, Olio Italian has a private dining room and outdoor patio, it is the perfect place to host large family dinners and corporate events.