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Cocktail Server

Category
Cocktail Lounge/Nightclub
Summary
Cocktail Server
Salary Minimum Wage
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 22 N Loop Rd, New York, NY 10044, USA
Category Cocktail Lounge/Nightclub

Cocktail Server


Description

We are looking for talented Cocktail Servers for the Panorama Room. Servers are responsible for all aspects of the guest experience at the table, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells, and maintaining a general command of the food and beverage menu. You will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

Servers will also work with floor management to ensure superior guest service throughout service.

Service

  • Maintains warmth and hospitality in all correspondence with guests
  • Complete opening and closing side work checklist for shift daily
  • Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions
  • Take orders from guests, ensuring 100% accuracy when entering orders into POS
  • Run food to guests and keep on top of table maintenance
  • Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
  • Communicate with the kitchen to manage the timing of courses, any guest feedback, etc.
  • Deal with guest complaints by finding a way to say yes; involve the manager on duty as needed
  • Process guest payments in a timely, accurate manner
  • Process financials on a shift-by-shift basis, including submitting accurate cash sales
  • Accurately report cash and credit card tips and contribute to the tip pool as applicable
  • Maintain sanitation to DOH standards; Keep work area clean and organized
  • Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations
  • Update knowledge and skills by participating in staff training opportunities
  • Be a team player—support and assist your fellow team members whenever possible
  • Complete other duties as assigned by management
  • Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge 

  • Maintain an understanding of Call Mom’s food menu and have the ability to clearly describe our offerings
  • Have a grasp of Call Mom’s beverage program and be able to summarize our philosophy and identify our different offerings
  • Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Station Set-Up 

  • Set up dining room according to step by step guide and specifics laid out in the service manual
  • Work with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary

Brand

  • Understand and communicate Call Mom’s values and brand philosophy to customers and staff and set the tone for a positive work environment
  • Promote the Call Mom’s vision while establishing us as an innovator within our industry
  • Actively involved in Call Mom’s publicity opportunities and community outreach
  • Walks the talk with who we are and what we stand for internally and externally
  • Brings to life a guest-centric vision with our retail operations

Additional Skills and Responsibilities

  • Shows a desire to learn and develop within our company
  • Demonstrates good organizational skills with an eye for detail
  • Exude excellence in hospitality
  • Passion for exceptional hospitality in food and beverage
  • Ability to adapt and thrive in a fast-paced, entrepreneurial environment
  • Self-driven, results-oriented, and a passion for excellence
  • Has lots of fun at work but is not afraid of putting in long hours when required
  • Highly effective communicator through email, phone, video, and in-person
  • Up to date and passionate about culinary trends in the United States and abroad

Relevant Knowledge, Skills & Ability

  • Excellent food and beverage knowledge
  • Strong Understanding of POS and inventory systems
  • Integrity, Initiative & follow-through
  • Desire and ability to learn and grow through feedback
  • Problem Solving, Multi-Tasking & Delegation
  • Excellent verbal & written communication
  • Attention to detail

Requirements

  • 2-years minimum experience in a restaurant or similar customer-facing capacity
  • Bachelor’s degree or certification in a Hospitality related field or equivalent experience
  • TIPS certification preferred
  • Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding
  • Ability to walk/stand for extended periods of time
  • Ability to work nights, weekends, and holidays

 Performs other duties as requested by Management

Physical Demands and Work Environment

 The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing.

While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Meal Plan NYC LLC is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

We are looking for talented Cocktail Servers for the Panorama Room. Servers are responsible for all aspects of the guest experience at the table, including greetings, menu sales, table maintenance, overall guest satisfaction and happiness, fond farewells, and maintaining a general command of the food and beverage menu. You will work to provide impeccable hospitality to each of our clients, working specifically with each individual need to curate the best experience possible.

Servers will also work with floor management to ensure superior guest service throughout service.

Service

  • Maintains warmth and hospitality in all correspondence with guests
  • Complete opening and closing side work checklist for shift daily
  • Help guests make selections from food and beverage menus, suggest courses and pairings, explain any off-menu dishes, answer all food preparation questions
  • Take orders from guests, ensuring 100% accuracy when entering orders into POS
  • Run food to guests and keep on top of table maintenance
  • Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
  • Communicate with the kitchen to manage the timing of courses, any guest feedback, etc.
  • Deal with guest complaints by finding a way to say yes; involve the manager on duty as needed
  • Process guest payments in a timely, accurate manner
  • Process financials on a shift-by-shift basis, including submitting accurate cash sales
  • Accurately report cash and credit card tips and contribute to the tip pool as applicable
  • Maintain sanitation to DOH standards; Keep work area clean and organized
  • Inform supervisor on duty immediately of any DOH or OSHA/workplace safety violations
  • Update knowledge and skills by participating in staff training opportunities
  • Be a team player—support and assist your fellow team members whenever possible
  • Complete other duties as assigned by management
  • Communicate all necessary guest information with the team to set everyone up for success (allergy alerts, VIPs, special requests, celebrations, etc.)

Menu Knowledge 

  • Maintain an understanding of Call Mom’s food menu and have the ability to clearly describe our offerings
  • Have a grasp of Call Mom’s beverage program and be able to summarize our philosophy and identify our different offerings
  • Understand different types of allergy restrictions and help communicate potential issues to floor and kitchen staff

Station Set-Up 

  • Set up dining room according to step by step guide and specifics laid out in the service manual
  • Work with the rest of the service team to ensure that the dining room is fully set up in time, offering help to teammates as necessary

Brand

  • Understand and communicate Call Mom’s values and brand philosophy to customers and staff and set the tone for a positive work environment
  • Promote the Call Mom’s vision while establishing us as an innovator within our industry
  • Actively involved in Call Mom’s publicity opportunities and community outreach
  • Walks the talk with who we are and what we stand for internally and externally
  • Brings to life a guest-centric vision with our retail operations

Additional Skills and Responsibilities

  • Shows a desire to learn and develop within our company
  • Demonstrates good organizational skills with an eye for detail
  • Exude excellence in hospitality
  • Passion for exceptional hospitality in food and beverage
  • Ability to adapt and thrive in a fast-paced, entrepreneurial environment
  • Self-driven, results-oriented, and a passion for excellence
  • Has lots of fun at work but is not afraid of putting in long hours when required
  • Highly effective communicator through email, phone, video, and in-person
  • Up to date and passionate about culinary trends in the United States and abroad

Relevant Knowledge, Skills & Ability

  • Excellent food and beverage knowledge
  • Strong Understanding of POS and inventory systems
  • Integrity, Initiative & follow-through
  • Desire and ability to learn and grow through feedback
  • Problem Solving, Multi-Tasking & Delegation
  • Excellent verbal & written communication
  • Attention to detail

Requirements

  • 2-years minimum experience in a restaurant or similar customer-facing capacity
  • Bachelor’s degree or certification in a Hospitality related field or equivalent experience
  • TIPS certification preferred
  • Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding
  • Ability to walk/stand for extended periods of time
  • Ability to work nights, weekends, and holidays

 Performs other duties as requested by Management

Physical Demands and Work Environment

 The description of the physical demands and the work environment characteristics here represent those that must be met by an employee to successfully perform and those employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee may frequently lift and/or move up to 25 pounds or more. Specific sensory abilities required by this job include sight, taste, smell, and hearing.

While performing the duties of this job, the employee is occasionally exposed to raw meat, moving mechanical parts, airborne particles, hazardous materials, and risk of electrical shock. The noise level in the work environment is moderate to loud.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.  To perform this job successfully, the incumbents will possess the skills aptitudes, and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.  The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

Meal Plan NYC LLC is an equal opportunity employer and is committed to creating an inclusive environment for all employees. All qualified applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Details
Salary Minimum Wage
Plus Tips
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 22 N Loop Rd, New York, NY 10044, USA
Category Cocktail Lounge/Nightclub

Skills
Basic Knowledge of Wines
Money Handling
Fast-Paced Experience
Knowledge of Wine Pairings
By applying you confirm you have these skills.

expired job post

22 N Loop Rd, New York, NY 10044, USA