SUMMARY

This is a position that assists the operation in managing the host stand, floor plan, and reservations system, Tock. Maintain all aspects of the Host Stand. This position seats guests in a rotation of sections for servers. The hosts communication with management, servers assistants and servers about the flow of service and what tables are needed is critical.

ESSENTIAL FUNCTIONS

1.       Will greet and seat guests utilizing the Tock platform.

2.       Will hold the door for guests when entering or exiting whenever possible.

3.       Will guide guests to the restrooms whenever asked for their location.

4.       Will maintain status updates of tables on Tock throughout all services.

5.       Will scroll through all upcoming reservations up to a week and add any occasions to the “visit note” and tag their reservation accordingly.

6.       Will assist with creating and updating server sections.

7.       Can create, modify, reschedule and cancel reservations.

8.       Knows how to refund a guests “Tock Deposit” when needed.

9.       Is fully versed on the Tock Platform and can easily navigate the necessary functionalities that apply to hosting

10.   Knows how to add guests to the “walk-in waitlist”.

11.   Maintains and keeps track of the “walk-in waitlist”.

12.   Reviews the guests notes and the seating diagram for correctness and efficiency.

13.   Makes management and the server aware whenever a CIP, Sunflower or Houseguest is sat.  

14.   Demonstrates knowledge of table numbers and position numbers

15.   Able to clear/set/reset a table

16.   Seats guest in rotation of servers attempting to not double or triple seat servers whenever possible.

17.   Able to take to-go orders when needed and enter them into ResortSuite

18.   Has a strong working knowledge of the property and the campus and is able to guide guests or give them directions around town.

19.   Demonstrates proper phone etiquette

QUALIFICATIONS

1.       Excellent communication skills

2.       Must be at least 16 years of age

3.       Must be well-groomed and well-presented

4.       Must have reliable transportation

Desirable

1.  Familiarity with Forbes Standards

2.  Ability to communicate in a language other than English, preferably Spanish or French

3.  Certification in alcohol awareness program

4.  Certification in CPR

SKILLS

1.  Ability to communicate in English both orally and in writing

2.  Strong interpersonal communication skills both verbal and written

3.  Must always be organized and maintain cleanliness of workstation

4.  Ability to speak using clear and professional language

5.  Ability to multi-task in a fast-paced environment

6.  Ability to cross-train across multiple departments and assist when needed

7.  Ability to assist guests with questions about the property, it’s history, and surrounding areas

PHYSICAL DEMANDS

1.  Must be able to lift 30+ lbs.

2.  Able to stand, bend and walk for long periods of time

3.  Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

SUMMARY

This is a position that assists the operation in managing the host stand, floor plan, and reservations system, Tock. Maintain all aspects of the Host Stand. This position seats guests in a rotation of sections for servers. The hosts communication with management, servers assistants and servers about the flow of service and what tables are needed is critical.

ESSENTIAL FUNCTIONS

1.       Will greet and seat guests utilizing the Tock platform.

2.       Will hold the door for guests when entering or exiting whenever possible.

3.       Will guide guests to the restrooms whenever asked for their location.

4.       Will maintain status updates of tables on Tock throughout all services.

5.       Will scroll through all upcoming reservations up to a week and add any occasions to the “visit note” and tag their reservation accordingly.

6.       Will assist with creating and updating server sections.

7.       Can create, modify, reschedule and cancel reservations.

8.       Knows how to refund a guests “Tock Deposit” when needed.

9.       Is fully versed on the Tock Platform and can easily navigate the necessary functionalities that apply to hosting

10.   Knows how to add guests to the “walk-in waitlist”.

11.   Maintains and keeps track of the “walk-in waitlist”.

12.   Reviews the guests notes and the seating diagram for correctness and efficiency.

13.   Makes management and the server aware whenever a CIP, Sunflower or Houseguest is sat.  

14.   Demonstrates knowledge of table numbers and position numbers

15.   Able to clear/set/reset a table

16.   Seats guest in rotation of servers attempting to not double or triple seat servers whenever possible.

17.   Able to take to-go orders when needed and enter them into ResortSuite

18.   Has a strong working knowledge of the property and the campus and is able to guide guests or give them directions around town.

19.   Demonstrates proper phone etiquette

QUALIFICATIONS

1.       Excellent communication skills

2.       Must be at least 16 years of age

3.       Must be well-groomed and well-presented

4.       Must have reliable transportation

Desirable

1.  Familiarity with Forbes Standards

2.  Ability to communicate in a language other than English, preferably Spanish or French

3.  Certification in alcohol awareness program

4.  Certification in CPR

SKILLS

1.  Ability to communicate in English both orally and in writing

2.  Strong interpersonal communication skills both verbal and written

3.  Must always be organized and maintain cleanliness of workstation

4.  Ability to speak using clear and professional language

5.  Ability to multi-task in a fast-paced environment

6.  Ability to cross-train across multiple departments and assist when needed

7.  Ability to assist guests with questions about the property, it’s history, and surrounding areas

PHYSICAL DEMANDS

1.  Must be able to lift 30+ lbs.

2.  Able to stand, bend and walk for long periods of time

3.  Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing