Reports to: Director of Training & Development

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a hands-on, results-driven Training & Development Manager to help build and deliver training programs that support the success of our corporate and franchise café teams, as well as our support office team members. This individual will own the General Manager (GM) training program at the Training Center.

This is an individual contributor role — ideal for someone with strong café or retail experience, who enjoys both strategic thinking and practical execution. The right candidate will take training needs and bring them to life through engaging materials and effective facilitation that reflect our brand values and business goals.

KNOWLEDGE AND RESPONSIBILITIES

• General Manager Training: Facilitate and manage the GM training program at the Training Center, ensuring new General Managers are equipped with the knowledge, tools, and confidence to lead successfully.
• Content Development: Design and develop training materials including facilitator guides, job aids, videos, and presentations.
• Collaborative Needs Analysis: Support the Director of Training & Development with needs assessments — help identify gaps and propose solutions that meet those needs.
• Brand Representation: Translate our company’s mission, vision, and values into compelling training content that inspires cafe teams and reinforces our culture.
• Onboarding & Orientation: Manage training plans for new corporate hires and facilitate orientation sessions.
• Learning Management System (LMS): Ensure LMS structure, content, and reporting are accurate, up-to-date, and aligned with operational standards, brand voice, and company values.
• Compliance: Develop and manage compliance training for corporate/support teams.
• Reporting & Evaluation: Track training progress and metrics, assess effectiveness, and adjust programs to improve outcomes.
• Communication: Manage internal communications related to training, including weekly updates.
• Content Management: Independently manage training projects from concept through delivery, ensuring timely and high-quality execution.
• Cafe Visits: Visit cafes, as needed, to observe operations, gather insights, and ensure training materials address real-world challenges.
• Other duties may be assigned. 

WHAT YOU NEED TO HAVE

• Bachelor’s degree or equivalent experience preferred.
• At least 3-5 years of Retail/Restaurant experience is required.
• At least 3-5 years of training and development experience required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) required.
• Experience creating course materials, job aids, guides, and assessment tools.
• Ability to facilitate in-person training effectively.
• Strong communication skills, including writing and editing skills required.
• Exceptional organizational skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards
• High emotional intelligence and the ability to work collaboratively across diverse teams.
• Passionate about empowering and developing others while upholding brand standards.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays

Reports to: Director of Training & Development

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a hands-on, results-driven Training & Development Manager to help build and deliver training programs that support the success of our corporate and franchise café teams, as well as our support office team members. This individual will own the General Manager (GM) training program at the Training Center.

This is an individual contributor role — ideal for someone with strong café or retail experience, who enjoys both strategic thinking and practical execution. The right candidate will take training needs and bring them to life through engaging materials and effective facilitation that reflect our brand values and business goals.

KNOWLEDGE AND RESPONSIBILITIES

• General Manager Training: Facilitate and manage the GM training program at the Training Center, ensuring new General Managers are equipped with the knowledge, tools, and confidence to lead successfully.
• Content Development: Design and develop training materials including facilitator guides, job aids, videos, and presentations.
• Collaborative Needs Analysis: Support the Director of Training & Development with needs assessments — help identify gaps and propose solutions that meet those needs.
• Brand Representation: Translate our company’s mission, vision, and values into compelling training content that inspires cafe teams and reinforces our culture.
• Onboarding & Orientation: Manage training plans for new corporate hires and facilitate orientation sessions.
• Learning Management System (LMS): Ensure LMS structure, content, and reporting are accurate, up-to-date, and aligned with operational standards, brand voice, and company values.
• Compliance: Develop and manage compliance training for corporate/support teams.
• Reporting & Evaluation: Track training progress and metrics, assess effectiveness, and adjust programs to improve outcomes.
• Communication: Manage internal communications related to training, including weekly updates.
• Content Management: Independently manage training projects from concept through delivery, ensuring timely and high-quality execution.
• Cafe Visits: Visit cafes, as needed, to observe operations, gather insights, and ensure training materials address real-world challenges.
• Other duties may be assigned. 

WHAT YOU NEED TO HAVE

• Bachelor’s degree or equivalent experience preferred.
• At least 3-5 years of Retail/Restaurant experience is required.
• At least 3-5 years of training and development experience required.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Teams) required.
• Experience creating course materials, job aids, guides, and assessment tools.
• Ability to facilitate in-person training effectively.
• Strong communication skills, including writing and editing skills required.
• Exceptional organizational skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high-performance standards
• High emotional intelligence and the ability to work collaboratively across diverse teams.
• Passionate about empowering and developing others while upholding brand standards.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays