Reports to: Chief Executive Officer

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a Vice President of Operations who will be responsible for the oversight of all Paris Baguette Café operations, including Franchise and Corporate.  This candidate will be responsible for creating an exceptional and joyful café experience for each of our guests by building strong teams of empowered managers and team members.  This leader will also be responsible for building sales by ensuring all day-to-day operational procedures and food safety standards are consistently met, while being focused on quality and guest service at all times.  A prioritized focus on constant growth and development of teams, who rise to all occasions, is a non-negotiable expectation in our culture.  Our ideal candidate is a smart, hands on and passionate professional, who has heart and can find solutions and remain positive during this phase of amazing growth we have ahead of us.

KNOWLEDGE AND RESPONSIBILITIES

• Strategically lead a large and growing portfolio of corporate and franchise cafes across North America.
• Provide dynamic leadership and direction to senior operations leaders (District Mangers and Senior District Managers) across regionally deployed teams across North America.
• Direct and manage overall operations of cafés through leadership visits and audits on-site, with a focus on driving top-line revenue, guest service, quality standards, and market share growth.
• Deliver best in class performance results across entire cafe portfolio, levering metrics, systems and technology to ensure compliance, brand initiatives and standards.
• Ensures districts/regions achieve financial commitments and meets or exceeds guest satisfaction and quality standards.
• Support a performance-based, high performance and accountability culture which promotes collaboration across all markets and departments, including Human Resources, Information Technology, Finance, Marketing, Supply Chain, Accounting, and Legal.
• Responsible for ensuring direct reports perform all necessary people, administrative and accounting duties promptly and properly.

• Recruiting, onboarding, retention, recognition, people development and performance management to have high performing teams.
• Preparing/overseeing and submitting of accurate daily/weekly/monthly reports.
• Ensuring cash handling procedures are adhered to while maintaining and controlling all cafe assets.
• Maintaining food and beverage inventory, while adhering to the café operating budgets.
• Consistent and urgent follow up to brand standard adherence

• Develop our future leaders and take an active role in recruiting, onboarding, training and development to ensure a deep bench of talent for current and future growth.
• Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes.
• Working with franchise partners and their managers on adhering to all Company standards and expectations, while being a strong business consultant to support them in driving business results.
• Ensure that café operations are in compliance with federal, state, provincial and local laws and regulations, and fully aligned with franchise operating agreements.
• Other duties as assigned

WHAT YOU NEED TO HAVE

• At least 7-10+ years progressive leadership experience in a fast paced and rapidly growing retail environment. Must have a proven multi-unit restaurant operations background leading multi-unit operations.
• Experience with a fast-growing Franchise company is a plus.
• Experience with high velocity new store openings required.
• Bakery/Café experience preferred.
• Flexible, adaptive, upbeat, open and visible management style, with a successful track record of managing senior operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
• Bachelor's degree preferred; Master's degree is a plus.
• Restaurant experience required/ Bakery/Café experience preferred.
• Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture

Reports to: Chief Executive Officer

With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone.

If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team!

WHAT WE ARE HUNGRY FOR

We are seeking a Vice President of Operations who will be responsible for the oversight of all Paris Baguette Café operations, including Franchise and Corporate.  This candidate will be responsible for creating an exceptional and joyful café experience for each of our guests by building strong teams of empowered managers and team members.  This leader will also be responsible for building sales by ensuring all day-to-day operational procedures and food safety standards are consistently met, while being focused on quality and guest service at all times.  A prioritized focus on constant growth and development of teams, who rise to all occasions, is a non-negotiable expectation in our culture.  Our ideal candidate is a smart, hands on and passionate professional, who has heart and can find solutions and remain positive during this phase of amazing growth we have ahead of us.

KNOWLEDGE AND RESPONSIBILITIES

• Strategically lead a large and growing portfolio of corporate and franchise cafes across North America.
• Provide dynamic leadership and direction to senior operations leaders (District Mangers and Senior District Managers) across regionally deployed teams across North America.
• Direct and manage overall operations of cafés through leadership visits and audits on-site, with a focus on driving top-line revenue, guest service, quality standards, and market share growth.
• Deliver best in class performance results across entire cafe portfolio, levering metrics, systems and technology to ensure compliance, brand initiatives and standards.
• Ensures districts/regions achieve financial commitments and meets or exceeds guest satisfaction and quality standards.
• Support a performance-based, high performance and accountability culture which promotes collaboration across all markets and departments, including Human Resources, Information Technology, Finance, Marketing, Supply Chain, Accounting, and Legal.
• Responsible for ensuring direct reports perform all necessary people, administrative and accounting duties promptly and properly.

• Recruiting, onboarding, retention, recognition, people development and performance management to have high performing teams.
• Preparing/overseeing and submitting of accurate daily/weekly/monthly reports.
• Ensuring cash handling procedures are adhered to while maintaining and controlling all cafe assets.
• Maintaining food and beverage inventory, while adhering to the café operating budgets.
• Consistent and urgent follow up to brand standard adherence

• Develop our future leaders and take an active role in recruiting, onboarding, training and development to ensure a deep bench of talent for current and future growth.
• Measure effectiveness and efficiency of operational processes both internally and externally and finds ways to improve processes.
• Working with franchise partners and their managers on adhering to all Company standards and expectations, while being a strong business consultant to support them in driving business results.
• Ensure that café operations are in compliance with federal, state, provincial and local laws and regulations, and fully aligned with franchise operating agreements.
• Other duties as assigned

WHAT YOU NEED TO HAVE

• At least 7-10+ years progressive leadership experience in a fast paced and rapidly growing retail environment. Must have a proven multi-unit restaurant operations background leading multi-unit operations.
• Experience with a fast-growing Franchise company is a plus.
• Experience with high velocity new store openings required.
• Bakery/Café experience preferred.
• Flexible, adaptive, upbeat, open and visible management style, with a successful track record of managing senior operations leaders across a large geographically decentralized portfolio.
• Passion for people! Dynamic and engaged leader who has a passion for empowering, inspiring, motivating & developing team members.
• Exceptional organizational and communication skills with the ability to effectively balance priorities and deliver results in a fast-paced, ever-changing, and highly entrepreneurial environment.
• Feedback is a gift! Ability to provide constructive feedback and recognition to every member of the organization, to ensure we have an open and transparent culture of high performance standards.
• High emotional intelligence with the ability to work with, and manage diverse teams by being highly empathetic, intuitive, self-motivated and driven.
• Teams Win! Must be a team player who fosters a collaborative and engaged teamwork environment.
• Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
• Bachelor's degree preferred; Master's degree is a plus.
• Restaurant experience required/ Bakery/Café experience preferred.
• Love of travel! Ability to commute to all current Corporate and Franchise locations, as well as proposed openings.

SWEET BENEFITS

• Competitive compensation
• Free Cake for your Birthday
• Medical, Dental, Vision benefits
• 401K Retirement Plan
• Paid time off, paid Holidays
• High Performance Culture