Reports to: Director of Operations
With a projected 1,000 cafes in the United States
by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés
in the world. Our vision is to reestablish the neighborhood bakery café as the
heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed
goods through a warm and welcoming bakery café experience that delivers joy to
everyone.
If you are someone who has heart, wants to spread
joy, nourish community and is ready to rise to the occasion, we are looking for
you to join our growing team!
WHAT WE ARE HUNGRY FOR
As District Manager you are responsible for maximizing the assigned district’s
revenue and cash flow growth by efficient use of people, processes and
planning. You will be responsible for the execution of an obsessive guest
experience that continually exceeds guest expectations. The ideal candidate
will provide leadership and vision to their District management staff in our
vision to re-establish the neighborhood bakery café as the heart of the
community around the world.
KNOWLEDGE AND RESPONSIBILITIES
- Support strategic planning, implementation and follow up
initiatives amongst the team of managers in their market.
- Responsible for the primary focus on corporate café
operations and all aspects of corporate talent, including talent acquisition,
retention and development, where applicable.
- Offer guidance and mentorship to other members of the
operations team in their respective market.
- Identifies the training needs of cafe managers and works in
conjunction with training team to execute applicable training.
- Facilitates one-on-one or classroom training as appropriate
and needed with franchisee teams.
- Creates a mentoring and supportive environment focused on
continuous development of teams.
- Supports franchisee owners and their General Managers (GMs) to ensure they have
processes and procedures to manage performance, like skills evaluations and assessments
and performance management.
- Support owners and GMs to ensure they are knowledgeable
and aware of the training and development curriculum to ensure their teams have
the training necessary to do their jobs to the best of their abilities.
- Continually inspects the Region/District’s Operational and
Guest Service standards; consistently communicates standards to cafe managers
and ensures execution at café level.
- Proactively meets or exceeds guest experiences; deals
promptly with complaints received and puts action plans into place to address
service gaps.
- Consistent with the Region/Districts plan, ensures cafe
managers have specific, focused and well-executed sales and marketing plans.
- Evaluates
cafe financial progress and performance and helps to develop action plans
accordingly.
- Ensures adherence to policies and procedures for food and
beverage sales and consumption, food safety and health/sanitation.
- Ensures that policies and procedures are in compliance with
organization’s policies and with all local and state regulations.
- Utilizes preventive maintenance programs to maintain cafe
facilities.
- Ability to work varying shifts, weekends and holidays, as
well as, extended workdays to support business needs.
- Other duties may be assigned.
WHAT YOU NEED TO HAVE
- At least 5-7 years of progressive related
experience in high-volume retail, entertainment, hospitality, or restaurant
venue is required.
- Bachelor's degree preferred. Relevant experience or equivalent combination of education
and experience is also acceptable.
- Thorough knowledge of working Point of Sale (POS) register
systems, Toast experience preferred.
- Strong Inventory Planning and Management skills required.
- P&L capability and sales/marketing skills and abilities.
- Flexible, adaptive, upbeat, open and visible management
style, with a successful record of accomplishment of managing senior operations
leaders across a large geographically decentralized portfolio.
- Passion for people! Dynamic and engaged leader who has a
passion for empowering, inspiring, motivating & developing team members.
- Exceptional organizational and communication skills with the
ability to effectively balance priorities and deliver results in a fast-paced,
ever-changing, and highly entrepreneurial environment.
- Feedback is a gift! Ability to provide constructive feedback
and recognition to every member of the organization, to ensure we have an open
and transparent culture of high-performance standards.
- High emotional intelligence with the ability to work with,
and manage diverse teams by being highly empathetic, intuitive, self-motivated
and driven.
- Teams Win! Has to be a team player who fosters a
collaborative and engaged teamwork environment.
- Being a Brand Ambassador, with an excellent knowledge of and
commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture.
- Love of travel! Ability to commute to all current Corporate
and Franchise locations, as well as proposed openings.
SWEET BENEFITS
- Competitive compensation
- Free Cake for your Birthday
- Medical, Dental, Vision benefits
- 401K Retirement Plan
- Paid time off, paid Holidays
- High Performance Culture