Accessibility
Front Desk Supervisor
Summary
Front Desk Supervisor
| Salary | $75000 / Year Plus Commission |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
| Location | 413 W 14th St 2nd floor, New York, NY 10014, USA |
| Category | New York City |
Front Desk Supervisor
Description
PERSONE nyc is looking for:
FRONT DESK & ROOM SALES Manager
Members-Only Senior Social Club
Upper East Side
Ideally the person should have hotel/front desk experience along with overseeing lobby and housekeeping staff. This is a “hands-on” working position; the individual will be booking the Club’s fourteen overnight rooms.
Salary is $75,000 with a $5,000 annual performance bonus.
Immediate Hiring.
Although each worker has specific responsibilities, at times all workers will need to assist in other areas for the good of the organization. This is a “hands-on,” working management position. The goal is to assist members and guests in all front office-related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Since the reservationist is stationed at the Front Desk, he/she may be the first and last contact a member/guest will have with the Social Club. Guests arriving, departing or telephoning the club will, within a few seconds of contact, establish an impression of you and the Club. Our goal is to have all members/guests come into contact with an exceptional experience.
In order to be successful in this position, the individual needs to fully understand the basic concept of first impressions. They also need to be detailed oriented, aware of the activities taking place, familiar with procedures and possess a positive hospitality attitude.
The front desk is the focal communication center of the club. The information included in this job description is an attempt to identify many of the tasks that will be presented during the course of a work week; the information will not fully identify all of the tasks/matters presented and, is subject to change by management.
Position Requirements
• Upholds the Club’s commitment to hospitality
• Excellent organizational skills, detailed oriented
• Good interpersonal skills. Excellent telephone/voice manner.
• Excellent spelling and grammar
• Operational skills, including scheduling, payroll and training
• Full working knowledge of the Club’s computer systems
• Exceptional grooming/attire
• Maintain a positive and constructive relationship with all staff, including the unionized Local Six members.
• Adopt a full/complete vision of Clubhouse activities/needs – teamwork.
Primary Responsibilities
1. Lobby Operations: Oversees full management of the lobby operations along with the adjourning lounge, dining room and coatroom operations.
2. Overnight Rooms: Coordinates reservations. Full oversight of room maintenance and staffing. Maximized departments revenues and profitability.
Work Schedule
• Six/five workweek: normally off on Sunday and every other Saturday, as scheduled. Workweek will change based on business needs. Holiday workdays is required; Specific holidays: Thanksgiving, Christmas Eve, New Year’s Eve, State Dinners, Twelfth Night and Brunches.
• Normal starting time is 10:00 a.m. until early evening, based on business needs.
Major Tasks / Primary Responsibilities
Administrative
• Assists in the implementation and communication of general policies established by The Directory and General Manager. As scheduling requires, will assume the position of Manager On Duty (M.O.D.) supervising all aspects of the Operations Department.
• Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. Provides constructive, timely feedback to improve member service. Implements approved systems.
• Maintains effective relationships and communication with all supervised staff along with other departments. Attend weekly operations meeting, and other meetings as scheduled.
• Supervise all front office personnel. Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
• Schedules front desk, reception, door, coatroom and housekeeping staff.
• Trains, cross-trains and retrains all supervised personnel.
• Communicates with the Operations manager in accordance with set procedures. regarding scheduling, vacation, tardiness, etc. Reports unusual occurrences or requests to the operations manager.
• Knows all safety and emergency procedures and accident prevention policies and procedures. Implement security and emergency procedures.
• Certifications: Obtains the required building certifications for work performance and government regulations including CPR/first aid.
• Performs other appropriate tasks assigned by the operations and/or general manager.
• Maintains Lotos Standards, rules and regulations.
Front Desk
• Assists the reception/lobby staff in their host/concierge duties, greeting, directing guests and members of the Club.
• Full working knowledge and implementation of front desk operating procedures
• Conducts daily planning meetings with operations.
• Resolves member and guest problems quickly, efficiently and courteously.
• Monitors use of the clubhouse by visiting guests/reciprocal club members.
• Expedites member and guest check-ins and departures.
• Manages the routing of telephone, facsimile, mail and other messages, deliveries to members and guests.
• Maintains front desk equipment in full working order; operates such equipment.
• Maintains control, inventory and accountability of retail merchandise.
• Complies with petty cash procedures.
• Manager coatroom and lost/found operations.
• Maintains the cleanliness and neatness of the workstation, Front-desk and lobby area.
• Manages room key system.
• Reads and initials the front desk log books. Knowledge of daily activities and meetings taking place in the club.
Overnight Rooms
• Supervise all housekeeping staff.
• In charge of maintaining the overnight bedrooms, and their respective areas. Inspects bedrooms daily, taking immediate corrective action as required. Coordinates guestroom maintenance work with the engineering and maintenance departments. Informs housekeeping of maintenance needs/tasks.
• Assists in refurbishing overnight rooms.
• Responsible for the accurate booking of bedrooms, maximizing occupancy/profitability while ensuring member and guest satisfaction. Handles all overnight room reservations, cancellations, no-shows and billings.
• Corresponds with members and guest verbally and in writing according to set standards regarding bedroom reservations; including confirmations, changes and cancellations notices.
• Prepares the daily bedroom assignment sheet.
• Prepares Guest Registration Forms for all arriving guests having reservations. complies with special requests whenever possible.
• Maintains proper communication with Front Desk Staff and housekeeping with respect to any pertinent information regarding bedrooms such as check-outs, late check-outs, early check-ins, special requests, part-day rooms, etc.
• Inspects and restocks all bedroom mini-bars. Records sales, and passes usage sheet along to the Nights Auditor for billing. Order/maintain inventory control and monthly inventory reporting.
• Knowledge of billing procedures. Posts and files all charges to members’ and other accounts. Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures.
Benefits for Full-Time,
(non-union position)
Medical Insurance
• Eligible on the first of the month following two full months of employment
• Cost per week to employee for single coverage: dependent on plan chosen
• Cost per week to employee for family coverage: dependent on plan chosen
• Current Health Provider: Oxford (subject to change)
Dental Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: Guardian (subject to change)
Optical Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: VSP (subject to change)
Life Insurance
• Eligible on the first of the month following two full months of employment
• Policy in the amount of annual salary
• Cost to employee: None
• Current Provider: Sun Life Insurance (subject to change)
401K
• Must complete one continuous year of service before eligible
• Eligible on either January 1 or July 1 following one year of service
• Lotos will contribute 3% of salary and a possibility of a 4.5% Profit Sharing contribution.
• Current Provider: Merrill Lynch
AFLAC
• Cancer Insurance, Accident Insurance and Short-Term Disability through Aflac
• Eligible on the first of the month following two full months of employment provided you are covered by a health insurance plan
• Cost to employee: AFLAC rates paid through payroll
Holidays
• Eligible on the first of the month following three full months of employment
• Operation Staff: An additional one week of paid time off is issued in lieu of working on select holidays such as Thanksgiving, etc. Normally, this week is taken during the winter months (January-February)
Vacation
• 2 Weeks’ vacation following one complete year of employment
FRONT DESK & ROOM SALES Manager
Members-Only Senior Social Club
Upper East Side
Ideally the person should have hotel/front desk experience along with overseeing lobby and housekeeping staff. This is a “hands-on” working position; the individual will be booking the Club’s fourteen overnight rooms.
Salary is $75,000 with a $5,000 annual performance bonus.
Immediate Hiring.
Although each worker has specific responsibilities, at times all workers will need to assist in other areas for the good of the organization. This is a “hands-on,” working management position. The goal is to assist members and guests in all front office-related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Since the reservationist is stationed at the Front Desk, he/she may be the first and last contact a member/guest will have with the Social Club. Guests arriving, departing or telephoning the club will, within a few seconds of contact, establish an impression of you and the Club. Our goal is to have all members/guests come into contact with an exceptional experience.
In order to be successful in this position, the individual needs to fully understand the basic concept of first impressions. They also need to be detailed oriented, aware of the activities taking place, familiar with procedures and possess a positive hospitality attitude.
The front desk is the focal communication center of the club. The information included in this job description is an attempt to identify many of the tasks that will be presented during the course of a work week; the information will not fully identify all of the tasks/matters presented and, is subject to change by management.
Position Requirements
• Upholds the Club’s commitment to hospitality
• Excellent organizational skills, detailed oriented
• Good interpersonal skills. Excellent telephone/voice manner.
• Excellent spelling and grammar
• Operational skills, including scheduling, payroll and training
• Full working knowledge of the Club’s computer systems
• Exceptional grooming/attire
• Maintain a positive and constructive relationship with all staff, including the unionized Local Six members.
• Adopt a full/complete vision of Clubhouse activities/needs – teamwork.
Primary Responsibilities
1. Lobby Operations: Oversees full management of the lobby operations along with the adjourning lounge, dining room and coatroom operations.
2. Overnight Rooms: Coordinates reservations. Full oversight of room maintenance and staffing. Maximized departments revenues and profitability.
Work Schedule
• Six/five workweek: normally off on Sunday and every other Saturday, as scheduled. Workweek will change based on business needs. Holiday workdays is required; Specific holidays: Thanksgiving, Christmas Eve, New Year’s Eve, State Dinners, Twelfth Night and Brunches.
• Normal starting time is 10:00 a.m. until early evening, based on business needs.
Major Tasks / Primary Responsibilities
Administrative
• Assists in the implementation and communication of general policies established by The Directory and General Manager. As scheduling requires, will assume the position of Manager On Duty (M.O.D.) supervising all aspects of the Operations Department.
• Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. Provides constructive, timely feedback to improve member service. Implements approved systems.
• Maintains effective relationships and communication with all supervised staff along with other departments. Attend weekly operations meeting, and other meetings as scheduled.
• Supervise all front office personnel. Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
• Schedules front desk, reception, door, coatroom and housekeeping staff.
• Trains, cross-trains and retrains all supervised personnel.
• Communicates with the Operations manager in accordance with set procedures. regarding scheduling, vacation, tardiness, etc. Reports unusual occurrences or requests to the operations manager.
• Knows all safety and emergency procedures and accident prevention policies and procedures. Implement security and emergency procedures.
• Certifications: Obtains the required building certifications for work performance and government regulations including CPR/first aid.
• Performs other appropriate tasks assigned by the operations and/or general manager.
• Maintains Lotos Standards, rules and regulations.
Front Desk
• Assists the reception/lobby staff in their host/concierge duties, greeting, directing guests and members of the Club.
• Full working knowledge and implementation of front desk operating procedures
• Conducts daily planning meetings with operations.
• Resolves member and guest problems quickly, efficiently and courteously.
• Monitors use of the clubhouse by visiting guests/reciprocal club members.
• Expedites member and guest check-ins and departures.
• Manages the routing of telephone, facsimile, mail and other messages, deliveries to members and guests.
• Maintains front desk equipment in full working order; operates such equipment.
• Maintains control, inventory and accountability of retail merchandise.
• Complies with petty cash procedures.
• Manager coatroom and lost/found operations.
• Maintains the cleanliness and neatness of the workstation, Front-desk and lobby area.
• Manages room key system.
• Reads and initials the front desk log books. Knowledge of daily activities and meetings taking place in the club.
Overnight Rooms
• Supervise all housekeeping staff.
• In charge of maintaining the overnight bedrooms, and their respective areas. Inspects bedrooms daily, taking immediate corrective action as required. Coordinates guestroom maintenance work with the engineering and maintenance departments. Informs housekeeping of maintenance needs/tasks.
• Assists in refurbishing overnight rooms.
• Responsible for the accurate booking of bedrooms, maximizing occupancy/profitability while ensuring member and guest satisfaction. Handles all overnight room reservations, cancellations, no-shows and billings.
• Corresponds with members and guest verbally and in writing according to set standards regarding bedroom reservations; including confirmations, changes and cancellations notices.
• Prepares the daily bedroom assignment sheet.
• Prepares Guest Registration Forms for all arriving guests having reservations. complies with special requests whenever possible.
• Maintains proper communication with Front Desk Staff and housekeeping with respect to any pertinent information regarding bedrooms such as check-outs, late check-outs, early check-ins, special requests, part-day rooms, etc.
• Inspects and restocks all bedroom mini-bars. Records sales, and passes usage sheet along to the Nights Auditor for billing. Order/maintain inventory control and monthly inventory reporting.
• Knowledge of billing procedures. Posts and files all charges to members’ and other accounts. Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures.
Benefits for Full-Time,
(non-union position)
Medical Insurance
• Eligible on the first of the month following two full months of employment
• Cost per week to employee for single coverage: dependent on plan chosen
• Cost per week to employee for family coverage: dependent on plan chosen
• Current Health Provider: Oxford (subject to change)
Dental Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: Guardian (subject to change)
Optical Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: VSP (subject to change)
Life Insurance
• Eligible on the first of the month following two full months of employment
• Policy in the amount of annual salary
• Cost to employee: None
• Current Provider: Sun Life Insurance (subject to change)
401K
• Must complete one continuous year of service before eligible
• Eligible on either January 1 or July 1 following one year of service
• Lotos will contribute 3% of salary and a possibility of a 4.5% Profit Sharing contribution.
• Current Provider: Merrill Lynch
AFLAC
• Cancer Insurance, Accident Insurance and Short-Term Disability through Aflac
• Eligible on the first of the month following two full months of employment provided you are covered by a health insurance plan
• Cost to employee: AFLAC rates paid through payroll
Holidays
• Eligible on the first of the month following three full months of employment
• Operation Staff: An additional one week of paid time off is issued in lieu of working on select holidays such as Thanksgiving, etc. Normally, this week is taken during the winter months (January-February)
Vacation
• 2 Weeks’ vacation following one complete year of employment
PERSONE nyc is looking for:
FRONT DESK & ROOM SALES Manager
Members-Only Senior Social Club
Upper East Side
Ideally the person should have hotel/front desk experience along with overseeing lobby and housekeeping staff. This is a “hands-on” working position; the individual will be booking the Club’s fourteen overnight rooms.
Salary is $75,000 with a $5,000 annual performance bonus.
Immediate Hiring.
Although each worker has specific responsibilities, at times all workers will need to assist in other areas for the good of the organization. This is a “hands-on,” working management position. The goal is to assist members and guests in all front office-related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Since the reservationist is stationed at the Front Desk, he/she may be the first and last contact a member/guest will have with the Social Club. Guests arriving, departing or telephoning the club will, within a few seconds of contact, establish an impression of you and the Club. Our goal is to have all members/guests come into contact with an exceptional experience.
In order to be successful in this position, the individual needs to fully understand the basic concept of first impressions. They also need to be detailed oriented, aware of the activities taking place, familiar with procedures and possess a positive hospitality attitude.
The front desk is the focal communication center of the club. The information included in this job description is an attempt to identify many of the tasks that will be presented during the course of a work week; the information will not fully identify all of the tasks/matters presented and, is subject to change by management.
Position Requirements
• Upholds the Club’s commitment to hospitality
• Excellent organizational skills, detailed oriented
• Good interpersonal skills. Excellent telephone/voice manner.
• Excellent spelling and grammar
• Operational skills, including scheduling, payroll and training
• Full working knowledge of the Club’s computer systems
• Exceptional grooming/attire
• Maintain a positive and constructive relationship with all staff, including the unionized Local Six members.
• Adopt a full/complete vision of Clubhouse activities/needs – teamwork.
Primary Responsibilities
1. Lobby Operations: Oversees full management of the lobby operations along with the adjourning lounge, dining room and coatroom operations.
2. Overnight Rooms: Coordinates reservations. Full oversight of room maintenance and staffing. Maximized departments revenues and profitability.
Work Schedule
• Six/five workweek: normally off on Sunday and every other Saturday, as scheduled. Workweek will change based on business needs. Holiday workdays is required; Specific holidays: Thanksgiving, Christmas Eve, New Year’s Eve, State Dinners, Twelfth Night and Brunches.
• Normal starting time is 10:00 a.m. until early evening, based on business needs.
Major Tasks / Primary Responsibilities
Administrative
• Assists in the implementation and communication of general policies established by The Directory and General Manager. As scheduling requires, will assume the position of Manager On Duty (M.O.D.) supervising all aspects of the Operations Department.
• Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. Provides constructive, timely feedback to improve member service. Implements approved systems.
• Maintains effective relationships and communication with all supervised staff along with other departments. Attend weekly operations meeting, and other meetings as scheduled.
• Supervise all front office personnel. Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
• Schedules front desk, reception, door, coatroom and housekeeping staff.
• Trains, cross-trains and retrains all supervised personnel.
• Communicates with the Operations manager in accordance with set procedures. regarding scheduling, vacation, tardiness, etc. Reports unusual occurrences or requests to the operations manager.
• Knows all safety and emergency procedures and accident prevention policies and procedures. Implement security and emergency procedures.
• Certifications: Obtains the required building certifications for work performance and government regulations including CPR/first aid.
• Performs other appropriate tasks assigned by the operations and/or general manager.
• Maintains Lotos Standards, rules and regulations.
Front Desk
• Assists the reception/lobby staff in their host/concierge duties, greeting, directing guests and members of the Club.
• Full working knowledge and implementation of front desk operating procedures
• Conducts daily planning meetings with operations.
• Resolves member and guest problems quickly, efficiently and courteously.
• Monitors use of the clubhouse by visiting guests/reciprocal club members.
• Expedites member and guest check-ins and departures.
• Manages the routing of telephone, facsimile, mail and other messages, deliveries to members and guests.
• Maintains front desk equipment in full working order; operates such equipment.
• Maintains control, inventory and accountability of retail merchandise.
• Complies with petty cash procedures.
• Manager coatroom and lost/found operations.
• Maintains the cleanliness and neatness of the workstation, Front-desk and lobby area.
• Manages room key system.
• Reads and initials the front desk log books. Knowledge of daily activities and meetings taking place in the club.
Overnight Rooms
• Supervise all housekeeping staff.
• In charge of maintaining the overnight bedrooms, and their respective areas. Inspects bedrooms daily, taking immediate corrective action as required. Coordinates guestroom maintenance work with the engineering and maintenance departments. Informs housekeeping of maintenance needs/tasks.
• Assists in refurbishing overnight rooms.
• Responsible for the accurate booking of bedrooms, maximizing occupancy/profitability while ensuring member and guest satisfaction. Handles all overnight room reservations, cancellations, no-shows and billings.
• Corresponds with members and guest verbally and in writing according to set standards regarding bedroom reservations; including confirmations, changes and cancellations notices.
• Prepares the daily bedroom assignment sheet.
• Prepares Guest Registration Forms for all arriving guests having reservations. complies with special requests whenever possible.
• Maintains proper communication with Front Desk Staff and housekeeping with respect to any pertinent information regarding bedrooms such as check-outs, late check-outs, early check-ins, special requests, part-day rooms, etc.
• Inspects and restocks all bedroom mini-bars. Records sales, and passes usage sheet along to the Nights Auditor for billing. Order/maintain inventory control and monthly inventory reporting.
• Knowledge of billing procedures. Posts and files all charges to members’ and other accounts. Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures.
Benefits for Full-Time,
(non-union position)
Medical Insurance
• Eligible on the first of the month following two full months of employment
• Cost per week to employee for single coverage: dependent on plan chosen
• Cost per week to employee for family coverage: dependent on plan chosen
• Current Health Provider: Oxford (subject to change)
Dental Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: Guardian (subject to change)
Optical Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: VSP (subject to change)
Life Insurance
• Eligible on the first of the month following two full months of employment
• Policy in the amount of annual salary
• Cost to employee: None
• Current Provider: Sun Life Insurance (subject to change)
401K
• Must complete one continuous year of service before eligible
• Eligible on either January 1 or July 1 following one year of service
• Lotos will contribute 3% of salary and a possibility of a 4.5% Profit Sharing contribution.
• Current Provider: Merrill Lynch
AFLAC
• Cancer Insurance, Accident Insurance and Short-Term Disability through Aflac
• Eligible on the first of the month following two full months of employment provided you are covered by a health insurance plan
• Cost to employee: AFLAC rates paid through payroll
Holidays
• Eligible on the first of the month following three full months of employment
• Operation Staff: An additional one week of paid time off is issued in lieu of working on select holidays such as Thanksgiving, etc. Normally, this week is taken during the winter months (January-February)
Vacation
• 2 Weeks’ vacation following one complete year of employment
FRONT DESK & ROOM SALES Manager
Members-Only Senior Social Club
Upper East Side
Ideally the person should have hotel/front desk experience along with overseeing lobby and housekeeping staff. This is a “hands-on” working position; the individual will be booking the Club’s fourteen overnight rooms.
Salary is $75,000 with a $5,000 annual performance bonus.
Immediate Hiring.
Although each worker has specific responsibilities, at times all workers will need to assist in other areas for the good of the organization. This is a “hands-on,” working management position. The goal is to assist members and guests in all front office-related areas in an efficient, courteous and professional manner that maintains high standards of service and hospitality.
Since the reservationist is stationed at the Front Desk, he/she may be the first and last contact a member/guest will have with the Social Club. Guests arriving, departing or telephoning the club will, within a few seconds of contact, establish an impression of you and the Club. Our goal is to have all members/guests come into contact with an exceptional experience.
In order to be successful in this position, the individual needs to fully understand the basic concept of first impressions. They also need to be detailed oriented, aware of the activities taking place, familiar with procedures and possess a positive hospitality attitude.
The front desk is the focal communication center of the club. The information included in this job description is an attempt to identify many of the tasks that will be presented during the course of a work week; the information will not fully identify all of the tasks/matters presented and, is subject to change by management.
Position Requirements
• Upholds the Club’s commitment to hospitality
• Excellent organizational skills, detailed oriented
• Good interpersonal skills. Excellent telephone/voice manner.
• Excellent spelling and grammar
• Operational skills, including scheduling, payroll and training
• Full working knowledge of the Club’s computer systems
• Exceptional grooming/attire
• Maintain a positive and constructive relationship with all staff, including the unionized Local Six members.
• Adopt a full/complete vision of Clubhouse activities/needs – teamwork.
Primary Responsibilities
1. Lobby Operations: Oversees full management of the lobby operations along with the adjourning lounge, dining room and coatroom operations.
2. Overnight Rooms: Coordinates reservations. Full oversight of room maintenance and staffing. Maximized departments revenues and profitability.
Work Schedule
• Six/five workweek: normally off on Sunday and every other Saturday, as scheduled. Workweek will change based on business needs. Holiday workdays is required; Specific holidays: Thanksgiving, Christmas Eve, New Year’s Eve, State Dinners, Twelfth Night and Brunches.
• Normal starting time is 10:00 a.m. until early evening, based on business needs.
Major Tasks / Primary Responsibilities
Administrative
• Assists in the implementation and communication of general policies established by The Directory and General Manager. As scheduling requires, will assume the position of Manager On Duty (M.O.D.) supervising all aspects of the Operations Department.
• Develop and implement policies and procedures to ensure guest satisfaction and proper completion of all front office tasks. Provides constructive, timely feedback to improve member service. Implements approved systems.
• Maintains effective relationships and communication with all supervised staff along with other departments. Attend weekly operations meeting, and other meetings as scheduled.
• Supervise all front office personnel. Manages within allotted budget restraints; takes corrective actions to help assure that budget goals are attained.
• Schedules front desk, reception, door, coatroom and housekeeping staff.
• Trains, cross-trains and retrains all supervised personnel.
• Communicates with the Operations manager in accordance with set procedures. regarding scheduling, vacation, tardiness, etc. Reports unusual occurrences or requests to the operations manager.
• Knows all safety and emergency procedures and accident prevention policies and procedures. Implement security and emergency procedures.
• Certifications: Obtains the required building certifications for work performance and government regulations including CPR/first aid.
• Performs other appropriate tasks assigned by the operations and/or general manager.
• Maintains Lotos Standards, rules and regulations.
Front Desk
• Assists the reception/lobby staff in their host/concierge duties, greeting, directing guests and members of the Club.
• Full working knowledge and implementation of front desk operating procedures
• Conducts daily planning meetings with operations.
• Resolves member and guest problems quickly, efficiently and courteously.
• Monitors use of the clubhouse by visiting guests/reciprocal club members.
• Expedites member and guest check-ins and departures.
• Manages the routing of telephone, facsimile, mail and other messages, deliveries to members and guests.
• Maintains front desk equipment in full working order; operates such equipment.
• Maintains control, inventory and accountability of retail merchandise.
• Complies with petty cash procedures.
• Manager coatroom and lost/found operations.
• Maintains the cleanliness and neatness of the workstation, Front-desk and lobby area.
• Manages room key system.
• Reads and initials the front desk log books. Knowledge of daily activities and meetings taking place in the club.
Overnight Rooms
• Supervise all housekeeping staff.
• In charge of maintaining the overnight bedrooms, and their respective areas. Inspects bedrooms daily, taking immediate corrective action as required. Coordinates guestroom maintenance work with the engineering and maintenance departments. Informs housekeeping of maintenance needs/tasks.
• Assists in refurbishing overnight rooms.
• Responsible for the accurate booking of bedrooms, maximizing occupancy/profitability while ensuring member and guest satisfaction. Handles all overnight room reservations, cancellations, no-shows and billings.
• Corresponds with members and guest verbally and in writing according to set standards regarding bedroom reservations; including confirmations, changes and cancellations notices.
• Prepares the daily bedroom assignment sheet.
• Prepares Guest Registration Forms for all arriving guests having reservations. complies with special requests whenever possible.
• Maintains proper communication with Front Desk Staff and housekeeping with respect to any pertinent information regarding bedrooms such as check-outs, late check-outs, early check-ins, special requests, part-day rooms, etc.
• Inspects and restocks all bedroom mini-bars. Records sales, and passes usage sheet along to the Nights Auditor for billing. Order/maintain inventory control and monthly inventory reporting.
• Knowledge of billing procedures. Posts and files all charges to members’ and other accounts. Thoroughly understands and follows proper credit, cash-checking and cash-handling policies and procedures.
Benefits for Full-Time,
(non-union position)
Medical Insurance
• Eligible on the first of the month following two full months of employment
• Cost per week to employee for single coverage: dependent on plan chosen
• Cost per week to employee for family coverage: dependent on plan chosen
• Current Health Provider: Oxford (subject to change)
Dental Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: Guardian (subject to change)
Optical Insurance
• Eligible on the first of the month following two full months of employment
• Cost to employee: dependent on plan chosen
• Current Health Provider: VSP (subject to change)
Life Insurance
• Eligible on the first of the month following two full months of employment
• Policy in the amount of annual salary
• Cost to employee: None
• Current Provider: Sun Life Insurance (subject to change)
401K
• Must complete one continuous year of service before eligible
• Eligible on either January 1 or July 1 following one year of service
• Lotos will contribute 3% of salary and a possibility of a 4.5% Profit Sharing contribution.
• Current Provider: Merrill Lynch
AFLAC
• Cancer Insurance, Accident Insurance and Short-Term Disability through Aflac
• Eligible on the first of the month following two full months of employment provided you are covered by a health insurance plan
• Cost to employee: AFLAC rates paid through payroll
Holidays
• Eligible on the first of the month following three full months of employment
• Operation Staff: An additional one week of paid time off is issued in lieu of working on select holidays such as Thanksgiving, etc. Normally, this week is taken during the winter months (January-February)
Vacation
• 2 Weeks’ vacation following one complete year of employment
Details
| Salary | $75000 / Year Plus Commission |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
| Location | 413 W 14th St 2nd floor, New York, NY 10014, USA |
| Category | New York City |
Skills
front desk
By applying you confirm you have these skills.
Persone NYC
| Salary |
$75000 / Year Plus Commission |
| Schedule | Full Time |
| Experience | Minimum 5 years of experience |
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413 W 14th St 2nd floor, New York, NY 10014, USA