Learning & Development Manager

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision  -      To be the universal answer to the question ‘Where should we get together’.

Our Mission -    To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

 Bring your ‘A’ game -      We strive for excellence in everything we do

Lead the Way -                Our associates (staff) embrace and are inspired by change

Own the Fun -                 We revel in our guests’ enjoyment

Care Deeply -                  We take great care of our guests, our associates and the communities we call home

The Role: 

 The role of Learning and Development Manager will focus on making the most of people’s talents and developing them to their full potential.  You’ll lead the learning and development of our associates across our UK venues, and our HQ to achieve our business goals.  

You’ll assess current and future training needs, develop, create and maintain a library of learning content.  You’ll implement and evaluate learning interventions, to support and continuously improve our offering.  Presentation skills, diplomacy and the ability to influence senior management are essential if you are to thrive as an L&D manager.

Location:   

The role will be based at our HQ in Bank, Central London, alongside time spent in our venues, with potential for some time working from home.

Reports to: Head of People

Key Responsibilities:

• Build and support the facilitation of Bi-weekly induction and guest service training.
• Assess individual, departmental, and organisational learning and development needs.
• Own the initial training plan process, ensuring that key stake holders and line managers in venue are providing the relevant training to new starters.
• Develop career paths within the organization, ensuring that our training plans are developed and available for consistency.
• Identify skills gaps and future learning requirements.
• Curate learning content and assess relevant learning and development options.
• Use blended learning options such as coaching, mentoring, on-the-job training, classroom training and e-learning.
• Co-ordinate the logistics of training sessions.
• Identify external training partners.
• Evaluate success of learning interventions and report to senior management.
• Keep abreast of latest learning and development products and approaches.
• Manage our LMS, building e-learning modules as required, and ensuring the hierarchy and structure is updated and maintained.
• Support venues with custom learning content as required.
• Work with key stakeholders to build on and influence our Guest Services training.
• Analyse key people data and liaise with senior management and People Team to decipher wants from needs.

Who you are:

• Strong communication and organisation skills.
• Adept at influencing others, problem solving and offering pragmatic solutions.
• You’ll display strong presentation skills.
• Analytical and reporting skills is preferred.

Qualifications and Experience:

• Previous experience of developing, initiating, and managing learning and development initiatives and projects.
• Experience of designing, implementing, and evaluating a variety of training solutions.
• Experience in the hospitality industry is a plus.
• Experience working with Learning Management Systems.
• Content creation & use of content builder articulate or a similar product.
• Experience using an LMS system. (Flow Hospitality or a similar product.)

Offerings:

• Free golf & 50% discount on food and drink for up to 5 people.
• Wagestream membership - access 50% of your wages as you work.
• Access to Medicash – Our health Cash back benefits platform. Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Development & Training

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision  -      To be the universal answer to the question ‘Where should we get together’.

Our Mission -    To create lasting memories for people of all generations through a shared, world-class entertainment experience.

Our Values:

 Bring your ‘A’ game -      We strive for excellence in everything we do

Lead the Way -                Our associates (staff) embrace and are inspired by change

Own the Fun -                 We revel in our guests’ enjoyment

Care Deeply -                  We take great care of our guests, our associates and the communities we call home

The Role: 

 The role of Learning and Development Manager will focus on making the most of people’s talents and developing them to their full potential.  You’ll lead the learning and development of our associates across our UK venues, and our HQ to achieve our business goals.  

You’ll assess current and future training needs, develop, create and maintain a library of learning content.  You’ll implement and evaluate learning interventions, to support and continuously improve our offering.  Presentation skills, diplomacy and the ability to influence senior management are essential if you are to thrive as an L&D manager.

Location:   

The role will be based at our HQ in Bank, Central London, alongside time spent in our venues, with potential for some time working from home.

Reports to: Head of People

Key Responsibilities:

• Build and support the facilitation of Bi-weekly induction and guest service training.
• Assess individual, departmental, and organisational learning and development needs.
• Own the initial training plan process, ensuring that key stake holders and line managers in venue are providing the relevant training to new starters.
• Develop career paths within the organization, ensuring that our training plans are developed and available for consistency.
• Identify skills gaps and future learning requirements.
• Curate learning content and assess relevant learning and development options.
• Use blended learning options such as coaching, mentoring, on-the-job training, classroom training and e-learning.
• Co-ordinate the logistics of training sessions.
• Identify external training partners.
• Evaluate success of learning interventions and report to senior management.
• Keep abreast of latest learning and development products and approaches.
• Manage our LMS, building e-learning modules as required, and ensuring the hierarchy and structure is updated and maintained.
• Support venues with custom learning content as required.
• Work with key stakeholders to build on and influence our Guest Services training.
• Analyse key people data and liaise with senior management and People Team to decipher wants from needs.

Who you are:

• Strong communication and organisation skills.
• Adept at influencing others, problem solving and offering pragmatic solutions.
• You’ll display strong presentation skills.
• Analytical and reporting skills is preferred.

Qualifications and Experience:

• Previous experience of developing, initiating, and managing learning and development initiatives and projects.
• Experience of designing, implementing, and evaluating a variety of training solutions.
• Experience in the hospitality industry is a plus.
• Experience working with Learning Management Systems.
• Content creation & use of content builder articulate or a similar product.
• Experience using an LMS system. (Flow Hospitality or a similar product.)

Offerings:

• Free golf & 50% discount on food and drink for up to 5 people.
• Wagestream membership - access 50% of your wages as you work.
• Access to Medicash – Our health Cash back benefits platform. Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!
• Refer a friend – Up to £500 referral fee* (T&Cs apply)
• Development & Training