Employee Records
Guest Services Associate (Temporary)
Puttshack UK
Part Time
Seasonal
Casual
Hybrid remote
1 Year Experience
Coins Icon £12.21 / Hour
Guest Services Associate (Temporary)
Puttshack UK

Part Time
Seasonal
Casual
Hybrid remote
1 Year Experience
Coins Icon £12.21 / Hour
Skills
Fluent in English
Microsoft Office
Description

Guest Services Associate

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision - To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values

Bring your ‘A’ game - We strive for excellence in everything we do- because when you bring your ‘A’ game, everyone wins!

Lead the Way – We embrace and are inspired by change.

Own the Fun – We take pride in our work; We revel in our guests and teams enjoyment and celebrate each others wins big and small.

Care Deeply – We care for the experience of our guests, our associates and the communities we call home.

The Role: 

Puttshack have a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. They are now seeking a temporary Guest Services Associate to assist the Team Leader in sustaining a high level of customer service to all guests.

The Guest Services Associates will handle inbound enquiries and ensure our guests get the answers in a timely fashion as well as supporting the Guest Services Team Leader.

Location:   HQ (London)

Contract: Temporary (Immediate start until December end)  

Working Hours:  Varied hours available.

Reports to: Guest Services Team Leader

Key Responsibilities:

Bring your 'A' Game each and everyday

Lead by example by demonstrating Puttshack core values

Provides enthusiastic and efficient responses to guest enquiries on all inbound channels:

Website form

Emails

Phone enquiries

Proactively solves guest issues and feedback

Handle inbound guest requests to add new bookings, change/edit mini golf bookings, reissue confirmations and make refunds as required

Provide additional phone support for in-venue sales execs when required

Monitor reviews on social channels, google, tripadvisor etc, and ensure each venue have responded to guests in a timely fashion

Assist with updating business hours via google my business in the absence of the Guest Services Team Leader

Compiles guest feedback to help enhance guest experience via:

Punchh

GiftPro

Sevenrooms

Zendesk

Puttshack booking system

Who you are / What you’ll bring:

A positive attitude and natural problem solver

Experience working as a Guest Services Associate

Experience in working with Zendesk or other feedback tracking tool would be a bonus

Experience in working with Tripleseat or similar booking system CRM’s would be a bonus

Available for a temporary contract  

Our booking system is purpose built so we are looking for associates who can learn the ins and outs of the system to deliver the best experience for our guests

What do we offer

Free golf & 50% discount on food and drink for up to 6.

Hybrid working

20 days holiday plus bank holidays

Discretionary annual bonus

Onboarding plan to set you up for success!

Access to continuous development through a blended learning approach.

Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!

Refer a friend bonus – Up to £500 referral bonus* (T&Cs apply)

Enhanced maternity & Paternity leave

Generous expense policy (T&Cs apply)

Enrolment to our communication community – PuttApp

Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Team socials to join throughout the year!

Guest Services Associate

About us:  Puttshack is an upscale, tech-infused mini golf experience that appeals to everyone. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game, while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together.

Our Vision - To be the universal answer to the question ‘Where should we get together’

Our Mission - To create lasting memories for people of all generations through a shared, world-class entertainment experience

Our Values

Bring your ‘A’ game - We strive for excellence in everything we do- because when you bring your ‘A’ game, everyone wins!

Lead the Way – We embrace and are inspired by change.

Own the Fun – We take pride in our work; We revel in our guests and teams enjoyment and celebrate each others wins big and small.

Care Deeply – We care for the experience of our guests, our associates and the communities we call home.

The Role: 

Puttshack have a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. They are now seeking a temporary Guest Services Associate to assist the Team Leader in sustaining a high level of customer service to all guests.

The Guest Services Associates will handle inbound enquiries and ensure our guests get the answers in a timely fashion as well as supporting the Guest Services Team Leader.

Location:   HQ (London)

Contract: Temporary (Immediate start until December end)  

Working Hours:  Varied hours available.

Reports to: Guest Services Team Leader

Key Responsibilities:

Bring your 'A' Game each and everyday

Lead by example by demonstrating Puttshack core values

Provides enthusiastic and efficient responses to guest enquiries on all inbound channels:

Website form

Emails

Phone enquiries

Proactively solves guest issues and feedback

Handle inbound guest requests to add new bookings, change/edit mini golf bookings, reissue confirmations and make refunds as required

Provide additional phone support for in-venue sales execs when required

Monitor reviews on social channels, google, tripadvisor etc, and ensure each venue have responded to guests in a timely fashion

Assist with updating business hours via google my business in the absence of the Guest Services Team Leader

Compiles guest feedback to help enhance guest experience via:

Punchh

GiftPro

Sevenrooms

Zendesk

Puttshack booking system

Who you are / What you’ll bring:

A positive attitude and natural problem solver

Experience working as a Guest Services Associate

Experience in working with Zendesk or other feedback tracking tool would be a bonus

Experience in working with Tripleseat or similar booking system CRM’s would be a bonus

Available for a temporary contract  

Our booking system is purpose built so we are looking for associates who can learn the ins and outs of the system to deliver the best experience for our guests

What do we offer

Free golf & 50% discount on food and drink for up to 6.

Hybrid working

20 days holiday plus bank holidays

Discretionary annual bonus

Onboarding plan to set you up for success!

Access to continuous development through a blended learning approach.

Access to Medicash – Our health Cash back benefits platform! Includes, Dental Cover, gym discount, specialist health consultations, health screening, virtual GP, Employee assistance program, medicash discount perks and much more!

Refer a friend bonus – Up to £500 referral bonus* (T&Cs apply)

Enhanced maternity & Paternity leave

Generous expense policy (T&Cs apply)

Enrolment to our communication community – PuttApp

Wagestream membership - access 50% of your wages as you work, building pots and financial support.

Team socials to join throughout the year!