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Part-time Reservation Agent

Summary
Part-time Reservation Agent
Salary Competitive salary
Schedule Part Time
Location 16 Bury St, St. James's, London SW1Y 6AJ, UK

Part-time Reservation Agent


Description
Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s also boasts two ornate private dining rooms.

We would love to hear from proactive and outspoken Reservation Agent wishing to join our team, part-time, in order to handle booking enquiries, providing correct and accurate assistance as well as ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”.

Previous OpenTable or 7Rooms experience is desirable. Hospitality experience is essential along with a high level of spoken and written English.
The Reservation Agent will be in charge of handling all incoming calls and email inquiries for the venue reservations.

You will ensure the guest records information is up to date to be able to exceed the customers’ service expectations to maximise the number of bookings. You must have an exception in planning and organizing skills to be able to support the full operation of the reservation and reception team.

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

  • Industry leading pay
  • Discount in all of our restaurants – 40% off all day, every day
  • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
  • 50% off PureGym membership
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
  • Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • Healthy, free and tasty meals when working
  • Employee of the Month Scheme
  • Long Service Awards
  • 28 days paid holiday a year, which increases to 30 days with length of service
  • Best in class training – including management development to help you progress quickly
  • Access to our training platform D&D Connect with resources to develop your skills and knowledge
  • An optional paid day each year to give back and volunteer
  • Refer a friend scheme

If you are interested in discussing the Reservation Agent role further, please get in touch with us without delay!
Quaglino’s has been the star of St. James’s since it opened all the way back in 1929. With an impressive menu of European classics, as well as an extensive drinks list and famous cocktails, Quaglino’s also host live music and DJs on the grand stage until late. Synonymous with style and glamour, Quaglino’s also boasts two ornate private dining rooms.

We would love to hear from proactive and outspoken Reservation Agent wishing to join our team, part-time, in order to handle booking enquiries, providing correct and accurate assistance as well as ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”.

Previous OpenTable or 7Rooms experience is desirable. Hospitality experience is essential along with a high level of spoken and written English.
The Reservation Agent will be in charge of handling all incoming calls and email inquiries for the venue reservations.

You will ensure the guest records information is up to date to be able to exceed the customers’ service expectations to maximise the number of bookings. You must have an exception in planning and organizing skills to be able to support the full operation of the reservation and reception team.

We’re a truly brilliant place to work so, naturally we have some of the very best team benefits around, which include:

  • Industry leading pay
  • Discount in all of our restaurants – 40% off all day, every day
  • Exclusive discounts and cashback options at a range of retailers and cinema tickets at great prices courtesy of LifeWorks App
  • 50% off PureGym membership
  • Access to a confidential Employee Assistance Programme (EAP) with a 24/7 helpline and the opportunity to have 6 hourly sessions with a trained Counsellor for free
  • Access to WeCare – a solution designed to support your mental, physical, social and financial wellbeing.  You will have access to 24/7 UK-based online GP, mental health counselling, a get fit programme, legal and financial guidance plus much more
  • Healthy, free and tasty meals when working
  • Employee of the Month Scheme
  • Long Service Awards
  • 28 days paid holiday a year, which increases to 30 days with length of service
  • Best in class training – including management development to help you progress quickly
  • Access to our training platform D&D Connect with resources to develop your skills and knowledge
  • An optional paid day each year to give back and volunteer
  • Refer a friend scheme

If you are interested in discussing the Reservation Agent role further, please get in touch with us without delay!

Details
Salary Competitive salary
Schedule Part Time
Location 16 Bury St, St. James's, London SW1Y 6AJ, UK

Skills
OpenTable Experience
Customer Service
Teamwork
Reservations
Sevenrooms
Booking Enquiries
Call Enquiries
By applying you confirm you have these skills.

expired job post
16 Bury St, St. James's, London SW1Y 6AJ, UK