1.     To develop and manage a portfolio of selected global lifestyle and luxury agencies and consortia account as per RHG customer lifecycle standards.

2.     To drive profitable transient growth through the strategic accounts to meet budget, and capture incremental business opportunities for the Radisson Hotel Group (all brands and types)

1. To ensure product knowledge of RHG portfolio, and identified key hotels

4.     To research, identify and establish new business sales contacts, develop relationships and revenue opportunities from existing clients

5.     To develop and implement focused strategies for account development in order to maximize accounts and communicate to all internal stakeholders, leveraging collaboration and work from analytics

6.     To undertake regular meetings and activities with managed accounts and ensure they have the knowledge to grow business and revenues

7.     To agree marketing activity to underpin the account strategies and deliver increased customer / market share activity monitors progress on a timely basis

8.     To ensure regular communication with clients to deliver key messages and support the hotels as/when required

9.     To organize, participate and host client events and familiarization trips, to enhance relationship and build client knowledge

10.  To demonstrate a growth in production revenues and market share with account base, focused on total profitable revenue

11.  To ensure all activities are recorded within all accounts via CRM regularly

12.  To work with Area Sales Teams and sales support team to assist handling enquiries, account development and follow up on key leads

13.  To ensure new business transacted via the Global Sales Team is handled professional and researched for further future potential

14.  To attend team meetings as/when required

15.  To perform regular communications with all stakeholders internally & externally

16.  To participate in industry networking events and maximize membership within industry associations

17.  To stay on top of industry trends, news, competitor activities and update the team accordingly

18.  Promote the LUSSO hotel partner program in the region to luxury agency partners

19.  Manages and optimized budget approved for the region.

Competencies and Skills:

Strategic Perspective

·       Ability to take a wider view without losing sight of short-term priorities

·       Capacity to contribute to the overall planning and objective setting process for their accounts

·       Keeps on top of changes in the industry & markets focused on changing technology, booking trends and distribution development

Commercial Focus

·       Has an in-depth understanding of the market place and focuses on maximizing profitable market share

·       Makes revenue decisions with a clear consideration of both profit and costs

·       Is vigilant to new opportunities and ways to exploit the international business environment

·       Has good analytical skills for understanding and communicating account performance

Active Relationships

·       Excellent at building strong relationships with existing contacts/accounts

·       Has a clear view of who are the key players and develop relationships at all levels of the client interface

·       Seeks out new relationships and hosts client events in a pro-active way

·       Tackles conflicts skilfully and diplomatically in pursuit of win-win solutions

·       Strong communication skills

·       Builds strong internal relationships with sales team and other commercial stakeholders

Quality Results 

·       Operates to a clear overall plan for developing new and existing accounts and closely monitor progress to achieve sales results

·       Good at time management, multi-tasking and prioritization

·       Can adapt plans quickly in face of changing demands/circumstances

·       Diligent in keeping customer databases and activity logs up to date

Problem Solving 

·       Can quickly weigh up the options, solve problems and prioritise opportunities based on value

·       Strong negotiation skills to support overall goals and strategy

Passion and Integrity

·       Has got a passion to sell, close deals and deliver results

·       Motivated by tough sales targets

·       Can work without direct supervision

·       Role model of integrity who treat people with respect.

General Responsabilities: 

Health and Security:

§  Ensure that all potential and real hazards are reported and reduced immediately

§  Fully understands the fire, emergency and bomb procedures

§  Ensure the safety of the people and property within the premises by applying office regulations and adhering to existing laws and regulations

§  Anticipate possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

§  Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language

Laws, Regulations and Policies:

§  Follow all applicable laws, corporate standards and guidelines

§  Responsible Business – shows involvement and interest in environmental and/or social issues

Miscellaneous:

§  Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies in order to achieve the overall objectives of this position

§  Attend meetings and training required by the line manager

§  Assist colleagues to perform similar or related jobs when necessary

§  Accept flexible work schedule

§  Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of own job function

§  Share best practices within the team. 

1.     To develop and manage a portfolio of selected global lifestyle and luxury agencies and consortia account as per RHG customer lifecycle standards.

2.     To drive profitable transient growth through the strategic accounts to meet budget, and capture incremental business opportunities for the Radisson Hotel Group (all brands and types)

1. To ensure product knowledge of RHG portfolio, and identified key hotels

4.     To research, identify and establish new business sales contacts, develop relationships and revenue opportunities from existing clients

5.     To develop and implement focused strategies for account development in order to maximize accounts and communicate to all internal stakeholders, leveraging collaboration and work from analytics

6.     To undertake regular meetings and activities with managed accounts and ensure they have the knowledge to grow business and revenues

7.     To agree marketing activity to underpin the account strategies and deliver increased customer / market share activity monitors progress on a timely basis

8.     To ensure regular communication with clients to deliver key messages and support the hotels as/when required

9.     To organize, participate and host client events and familiarization trips, to enhance relationship and build client knowledge

10.  To demonstrate a growth in production revenues and market share with account base, focused on total profitable revenue

11.  To ensure all activities are recorded within all accounts via CRM regularly

12.  To work with Area Sales Teams and sales support team to assist handling enquiries, account development and follow up on key leads

13.  To ensure new business transacted via the Global Sales Team is handled professional and researched for further future potential

14.  To attend team meetings as/when required

15.  To perform regular communications with all stakeholders internally & externally

16.  To participate in industry networking events and maximize membership within industry associations

17.  To stay on top of industry trends, news, competitor activities and update the team accordingly

18.  Promote the LUSSO hotel partner program in the region to luxury agency partners

19.  Manages and optimized budget approved for the region.

Competencies and Skills:

Strategic Perspective

·       Ability to take a wider view without losing sight of short-term priorities

·       Capacity to contribute to the overall planning and objective setting process for their accounts

·       Keeps on top of changes in the industry & markets focused on changing technology, booking trends and distribution development

Commercial Focus

·       Has an in-depth understanding of the market place and focuses on maximizing profitable market share

·       Makes revenue decisions with a clear consideration of both profit and costs

·       Is vigilant to new opportunities and ways to exploit the international business environment

·       Has good analytical skills for understanding and communicating account performance

Active Relationships

·       Excellent at building strong relationships with existing contacts/accounts

·       Has a clear view of who are the key players and develop relationships at all levels of the client interface

·       Seeks out new relationships and hosts client events in a pro-active way

·       Tackles conflicts skilfully and diplomatically in pursuit of win-win solutions

·       Strong communication skills

·       Builds strong internal relationships with sales team and other commercial stakeholders

Quality Results 

·       Operates to a clear overall plan for developing new and existing accounts and closely monitor progress to achieve sales results

·       Good at time management, multi-tasking and prioritization

·       Can adapt plans quickly in face of changing demands/circumstances

·       Diligent in keeping customer databases and activity logs up to date

Problem Solving 

·       Can quickly weigh up the options, solve problems and prioritise opportunities based on value

·       Strong negotiation skills to support overall goals and strategy

Passion and Integrity

·       Has got a passion to sell, close deals and deliver results

·       Motivated by tough sales targets

·       Can work without direct supervision

·       Role model of integrity who treat people with respect.

General Responsabilities: 

Health and Security:

§  Ensure that all potential and real hazards are reported and reduced immediately

§  Fully understands the fire, emergency and bomb procedures

§  Ensure the safety of the people and property within the premises by applying office regulations and adhering to existing laws and regulations

§  Anticipate possible and probable hazards and conditions and either corrects them or take action to prevent them from happening

§  Maintain the highest standards of personal hygiene, dress, uniform, appearance, body language

Laws, Regulations and Policies:

§  Follow all applicable laws, corporate standards and guidelines

§  Responsible Business – shows involvement and interest in environmental and/or social issues

Miscellaneous:

§  Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies in order to achieve the overall objectives of this position

§  Attend meetings and training required by the line manager

§  Assist colleagues to perform similar or related jobs when necessary

§  Accept flexible work schedule

§  Continuously seeks to endeavor and improve the department’s efficient operation and knowledge of own job function

§  Share best practices within the team.